Test Bank for Technical Communication Twelfth Edition

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Product details:

• ISBN-10 ‏ : ‎ 1319058612
• ISBN-13 ‏ : ‎ 978-1319058616
• Author: Mike Markel;  Stuart A. Selber 

Get a jump on writing in a professional setting as Technical Communication delivers clear, practical advice and real-world examples to ease you through the transition of college writing to workplace writing.

Table Of Contents:

PART 1
Understanding the Technical Communication Environment
1 Introduction to Technical Communication
What Is Technical Communication?
The Challenges of Producing Technical Communication
Characteristics of a Technical Document
Measures of Excellence in Technical Documents
Skills and Qualities Shared by Successful Workplace Communicators
How Communication Skills and Qualities Affect Your Career
A Look at Three Technical Documents
Exercises
LearningCurve: Understanding the Technical Communication Environment [LaunchPad] Case 1: Using the Measures of Excellence in Evaluating a Resume  [LaunchPad]

2 Understanding Ethical and Legal Considerations
A Brief Introduction to Ethics
Your Ethical Obligations
Obligations to Your Employer
Obligations to the Public
Obligations to the Environment
Your Legal Obligations
Copyright Law
 Guidelines: Determining Fair Use
Guidelines: Dealing with Copyright Questions
Ethics Note: Distinguishing Plagiarism from Acceptable Reuse of Information
Trademark Law
 Guidelines: Protecting Trademarks
Contract Law
Liability Law
Guidelines: Abiding by Liability Laws
The Role of Corporate Culture in Ethical and Legal Conduct
Understanding Ethical and Legal Issues Related to Social Media
Guidelines: Using Social Media Ethically and Legally
Document Analysis Activity: Presenting Guidelines for Using Social Media
Communicating Ethically Across Cultures
Communicating with Cultures with Different Ethical Beliefs
Communicating with Cultures with Different Laws
Principles for Ethical Communication
Abide by Relevant Laws
Abide by the Appropriate Professional Code of Conduct
Abide by Your Organization’s Policy on Social Media
Take Advantage of Your Employer’s Ethics Resources
Tell the Truth
Don’t Mislead Your Readers
Use Design to Highlight Important Ethical and Legal Information
Be Clear
Avoid Discriminatory Language
Acknowledge Assistance from Others
Writer’s Checklist
Exercises
LearningCurve: Understanding the Technical Communication Environment [LaunchPad] Case 2:  The Ethics of Requiring That Students Subsidize a Plagiarism-Detection Service  [LaunchPad]

3 Writing Technical Documents
Planning
Analyzing Your Audience
Analyzing Your Purpose
Choosing Your Writing Tools
Tutorial: Cross-Platform Word Processing with CloudOn, Quip, and More [LaunchPad] Generating Ideas About Your Subject
Researching Additional Information
Organizing and Outlining Your Document
 Tech Tip: How to Use the Outline View
Tutorial: Creating Outlines  [LaunchPad] Tutorial: Creating Styles and Templates [LaunchPad] Selecting an Application, a Design, and a Delivery Method
Devising a Schedule and a Budget
Drafting
Using Templates
 Guidelines: Drafting Effectively
Tech Tip: How to Modify Templates
Document Analysis Activity: Identifying the Strengths and Weaknesses of a Commercial Template
Using Styles
 Tech Tip: How to Use the Styles Group
Revising
Studying the Draft by Yourself
Seeking Help from Others
Ethics Note: Acknowledging Reviewers Responsibly
Tutorial: Creating Styles and Templates  [LaunchPad] Editing
Proofreading
Tutorial: Proofreading for Format Consistency  [LaunchPad] Writer’s Checklist
Exercises
LearningCurve: Understanding the Technical Communication Environment [LaunchPad] Case 3: Understanding Why Revision Software Cannot Revise and Edit Your Document  [LaunchPad] 4 Writing Collaboratively
Advantages and Disadvantages of Collaboration
Advantages of Collaboration
Disadvantages of Collaboration
Team Writing Assignment Modules [LaunchPad] Managing Projects
Guidelines: Managing Your Project
Conducting Meetings
Listening Effectively
 Guidelines: Listening Effectively
Tutorial: Scheduling Online Meetings [LaunchPad] Setting Your Team’s Agenda
Guidelines: Setting Your Team’s Agenda
Downloadable Form: Work-Schedule Form  [LaunchPad] Downloadable Form: Team-Member Evaluation Form  [LaunchPad] Downloadable Form: Self-Evaluation Form  [LaunchPad] Ethics Note: Pulling Your Weight on Collaborative Projects
Conducting Efficient Meetings
Communicating Diplomatically
Critiquing a Team Member’s Work
 Guidelines: Communicating Diplomatically
Guidelines: Critiquing a Colleague’s Work
Using Social Media and Other Electronic Tools in Collaboration
Word Processing Tools
 Tech Tip: How to Use the Review Tab
Document Analysis Activity: Critiquing a Draft Clearly and Diplomatically
Tutorial: Reviewing Collaborative Documents [LaunchPad] Tutorial: Incorporating Tracked Changes [LaunchPad] Messaging Technologies
 Guidelines: Representing Your Organization on a Microblog
Tutorial: Using Collaborative Software [LaunchPad] Videoconferencing 
Tutorial: Using Collaborative Software  [LaunchPad] Guidelines: Participating in a Videoconference
Wikis and Shared Document Workspaces
Tutorial: Using Wikis for Collaborative Work  [LaunchPad] Virtual Worlds
 Ethics Note: Maintaining a Professional Presence Online
Gender and Collaboration
Culture and Collaboration
Writer’s Checklist
Exercises
LearningCurve: Understanding the Technical Communication Environment [LaunchPad] Case 4: Accommodating a Team Member’s Scheduling Problems  [LaunchPad]

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