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  • ISBN-10 ‏ : ‎ 0135186234
  • ISBN-13 ‏ : ‎ 978-0135186237
  • Author: Nathan F. Iannone, Marvin D. Iannone, Jeff Bernstein

Longtime best-selling Supervision of Police Personnel addresses the essential knowledge, skills, and characteristics every professional law enforcement supervisor and manager should have. This authority in the field examines what it takes to move from officer to supervisor; key supervisory responsibilities such as training, coaching, and counseling; and dealing with citizen complaints, problem employees, and tactical deployment of field forces in critical situations. The 9th edition features extensive revisions, including two new chapters: “Legal Knowledge Every Supervisor and Manager Should Have” (Chapter 14) and “Other Important Supervisory and Management Topics” (Chapter 15).

 

Table of Content:

  1. 1 The Supervisor’s Role
  2. Chapter Objectives
  3. Supervisory Position
  4. Technical and Supervisory Competence
  5. Organizational Knowledge
  6. Basic Supervisory Responsibilities
  7. Planner
  8. Personnel Officer
  9. Trainer
  10. Coach
  11. Counselor
  12. Controller
  13. Decision Maker and Communicator
  14. Leader
  15. Transition from Officer to Supervisor
  16. Summary
  17. Review Questions
  18. Exercises
  19. Endnotes
  20. 2 The Supervisor’s Function in Organization, Administration, and Management
  21. Chapter Objectives
  22. Administrative Functions
  23. Planning
  24. Organizing
  25. Staffing
  26. Directing
  27. Coordinating
  28. Basic Organizational Structures
  29. Line Organization
  30. Functional Organization
  31. Line and Staff Organization
  32. Division of Work
  33. Unity of Command
  34. Span of Control
  35. Delegation
  36. Delegation Failures
  37. Delegation Process
  38. Personnel Development by Delegation
  39. The Exception Principle
  40. Delegation of Staff Projects
  41. Researching Projects
  42. Planning Projects
  43. Summary
  44. Review Questions
  45. Exercises
  46. Endnotes
  47. 3 Leadership, Supervision, and Command Presence
  48. Chapter Objectives
  49. Development of Leadership Ability
  50. Types of Leaders
  51. Autocratic Leader
  52. Democratic or Participatory Leader
  53. Free Rein or Laissez-Faire Leader
  54. Situational Leadership
  55. Transformational Leadership and Empowerment
  56. Selection of a Leadership Style
  57. Command Presence and Leadership
  58. Elements of Leadership
  59. Discipline
  60. Ethics
  61. Common Sense
  62. Psychology
  63. Motivation of Employees
  64. Situational Analysis and Self-Appraisal
  65. Leadership Characteristics
  66. Personality of a Leader
  67. Human Relations and Leadership
  68. Manner of the Leader
  69. Language of the Leader
  70. Commendations and Praise by the Leader
  71. Criticism and Reprimands by the Leader
  72. Knowledge of Subordinates
  73. Supervision of the Marginal Employee
  74. Order Giving
  75. Direct Commands
  76. Requests
  77. Implied or Suggested Orders
  78. Requests for Volunteers
  79. Method of Communication
  80. Follow-Up
  81. Decision-Making
  82. Drawing of Conclusions
  83. Moderation in Supervision
  84. Fraternization
  85. Example Setting
  86. Female Supervisors
  87. Supervising a Diverse Workforce
  88. Supervising the Multigenerational Workforce
  89. Avoidance of Gender Bias and Harassment
  90. Symptoms of Leadership Failure
  91. Leadership Issues in Community Policing
  92. Magnifying Community Policing through Social Media
  93. Summary
  94. Review Questions
  95. Exercises
  96. Endnotes
  97. 4 The Training Function Problems and Approaches to the Instructional Process
  98. Chapter Objectives
  99. Importance of Training
  100. Causes and Effects of Training Failure
  101. Remedy for Failure
  102. Instructor’s Approach to Teaching
  103. Instruction as a Supervisory Responsibility
  104. Need for Training
  105. Principles of Learning
  106. Principle of Readiness
  107. Principle of Effect
  108. Principle of Repetition
  109. Principle of Primacy
  110. Principle of Recency
  111. Principle of Intensity
  112. Learning Process Variables
  113. Learning Rate
  114. Andragogy
  115. Adult Learner Differences
  116. Motivation
  117. Interest and Learning Effectiveness
  118. Learning Patterns
  119. Instructional Goals and Specific Objectives
  120. Analysis of Job Tasks and Material Selection
  121. Lesson Plan
  122. Form
  123. Teaching Sequence
  124. Learning by Association
  125. Five Steps of Teaching
  126. Introduction
  127. Presentation
  128. Review
  129. Application
  130. Test
  131. General Problems Affecting Teaching Method
  132. Common Causes of Teacher Ineffectiveness
  133. Teaching Methods
  134. Lectures
  135. Roll Call Training
  136. Guest Speakers
  137. Online Training
  138. Role Playing and Field Problems
  139. Stress Management Simulations
  140. Virtual Training Simulators
  141. Workshops
  142. Demonstrations
  143. Group Discussions
  144. Panel Discussions
  145. Conferences
  146. Staff Meetings
  147. Planning
  148. Follow-Up
  149. Use and Misuse of Procedures
  150. Use of Questions
  151. Use of Teaching Aids
  152. Types of Teaching Aids
  153. Display Aids
  154. Duplicated Aids
  155. Projected Aids
  156. Three-Dimensional Aids
  157. Electronic Media Devices
  158. Field Trips
  159. Additional Training Resources
  160. Summary
  161. Review Questions
  162. Exercises
  163. Endnotes
  164. 5 Interpersonal Communications
  165. Chapter Objectives
  166. Cultural, Environmental, and Psychological Factors
  167. Processes of Communications
  168. Barriers to Effective Communications
  169. Failure to Listen
  170. Status Differences
  171. Psychological Size
  172. Noise
  173. Language Barriers
  174. Fear of Criticism
  175. Jumping to Conclusions
  176. Filtering
  177. Individual Sentiments and Attitudes
  178. Intentional Suppression or Manipulation of Communications
  179. Complexity of Communications Channels
  180. Overloading of Communications Channels
  181. Overstructuring of Communications Channels
  182. Overcoming Communication Barriers
  183. Determine Objectives
  184. Practice Empathy
  185. Obtain Feedback
  186. Keep Subordinates Informed
  187. Be Consistent in Communicating
  188. Make Actions Speak Louder than Words
  189. Listen, Understand, and Be Understood
  190. Characteristics of Communications
  191. Autocratic Communications
  192. Democratic Communications
  193. Free Rein Communications
  194. Types of Communicators
  195. Written Communications
  196. Clarity of Expression
  197. Simplicity
  198. Accuracy
  199. Arrangement
  200. Style
  201. Summary, Conclusions, Recommendations, and Plan of Action
  202. Format
  203. Email
  204. Effectively Managing Your Email
  205. The Four Ds for Decision-Making Model
  206. Decide what to do with each and every message
  207. Do it (if it takes less than two minutes)
  208. Delegate it
  209. Defer it
  210. Use the 4 Ds model every day
  211. Manuals—Orders
  212. Briefing
  213. Proofreading and Editing
  214. Typical Deficiencies in Writing
  215. Summary
  216. Review Questions
  217. Exercises
  218. Endnotes
  219. 6 Principles of Employee Interviewing
  220. Chapter Objectives
  221. Interrogation versus Interview
  222. Major Functions of the Interview
  223. Preparation for an Employee Interview
  224. Preliminary Planning
  225. Privacy
  226. Types of Questions
  227. Conducting an Interview
  228. Interview Opening
  229. Use of Questions
  230. Interviewer Attitude
  231. Employee-Centered Approach
  232. Active Listening
  233. Elimination of Bias
  234. Confidential Agreements
  235. Advice Giving
  236. Psychological Reactions in the Interview
  237. Types of Personnel Interviews
  238. Informal Interview
  239. Employment Interview
  240. Progress Interview
  241. Grievance Interview
  242. Problem-Solving Interview
  243. Disciplinary Action Interview
  244. Separation Interview
  245. Recording of Results
  246. Evaluation of Results
  247. Causes of Unsuccessful Interviews
  248. Summary
  249. Review Questions
  250. Exercises
  251. Case 1: The Transfer Interview
  252. Case 2: The Grievance Interview
  253. Case 3: The Problem-Solving Interview
  254. Endnotes
  255. 7 Some Psychological Aspects of Supervision
  256. Chapter Objectives
  257. Drives, Satisfactions, and Needs
  258. Drives
  259. Satisfactions
  260. Needs
  261. Inferiority Complex
  262. Catharsis
  263. Fixation and Regressive Behavior
  264. Supervisory Problem: The Frustrated Employee
  265. Nature of Frustration
  266. Barriers Causing Frustration
  267. External Barriers
  268. Internal Barriers
  269. Frustration and Performance
  270. Some Common Reactions to Frustration
  271. Aggression
  272. Attitude of Resignation
  273. Escape
  274. Excuses and Rationalizations
  275. Regression
  276. Fixations
  277. Frustration Prevention
  278. Relief for Frustration: Some Commonsense Approaches
  279. Summary
  280. Review Questions
  281. Exercises
  282. Endnotes
  283. 8 Special Problems in Counseling and Remediation
  284. Chapter Objectives
  285. Nature of Problem Drinking
  286. Development and Symptoms of Problem Drinking
  287. Development of the Problem
  288. Symptoms of the Problem
  289. Some Options in Treating the Problem Drinker
  290. Off-the-Job Problem Drinking
  291. Indirect Solicitation for Help
  292. Job-Related Problem Drinking
  293. Drinking and Deteriorating Job Performance
  294. Counseling for the Problem Drinker
  295. Preliminary Action
  296. Counseling Sessions
  297. Note Taking
  298. Referral
  299. Objective of Professional Counseling
  300. Emotional and Personal Problems
  301. Psychological Symptoms
  302. Physiological Symptoms
  303. Supervisory Role
  304. Counseling for the Emotionally Troubled Subordinate
  305. Management and Remediation of Emotional Distress
  306. Occupational Stress
  307. Depression
  308. Suicide Awareness and Prevention
  309. Family Discord
  310. Trauma-Producing Incidents
  311. Summary
  312. Review Questions
  313. Exercises
  314. Endnotes
  315. 9 Employee Dissatisfaction and Grievances
  316. Chapter Objectives
  317. Dissatisfaction with Work Environment
  318. Inept Supervisory Practices
  319. Misunderstandings of Policies, Rules, and Procedures
  320. Management Failures
  321. Rules of Conduct
  322. Rule Enforcement
  323. Due Process Violations
  324. Supervisory Influence on Non–Job-Related Employee Behavior
  325. Recognition of Employee Dissatisfaction
  326. Supervisory Approaches to Employee Dissatisfaction
  327. Employee Grievances
  328. Noncontractual Matters
  329. Contractual Violations and Grievances
  330. Working with Unions
  331. Summary
  332. Review Questions
  333. Exercises
  334. Endnotes
  335. 10 Discipline Principles, Policies, and Practices
  336. Chapter Objectives
  337. Forms of Discipline
  338. Positive Discipline
  339. Negative Discipline
  340. Adverse Effects of Punishment
  341. Detection of Problem Employee Behavior
  342. Requisites of Punishment
  343. Certainty
  344. Swiftness
  345. Fairness and Impartiality
  346. Consistency
  347. Deterrence for Others
  348. Discipline by Example
  349. Upward Discipline
  350. Interdependency of Discipline, Morale, and Esprit de Corps
  351. Reversals of Administrative Actions
  352. Results of Unsustained Disciplinary Actions
  353. Complaint Investigation Policy
  354. Procedure
  355. Objectives
  356. Vicarious Liability
  357. Coroner’s Transcripts
  358. Summary
  359. Review Questions
  360. Exercises
  361. Endnotes
  362. 11 Personnel Complaint Investigation Procedures and Techniques
  363. Chapter Objectives
  364. Case Preparation
  365. Sources of Complaints
  366. Internal Complaints
  367. External Complaints
  368. Anonymous Complaints
  369. Non–Job-Related Misconduct
  370. Observed Infractions
  371. Discuss in Private
  372. Record Results
  373. Follow Up
  374. Complaint Types
  375. Primary Complaints
  376. Anonymous Complaints
  377. Complaints from Intoxicated Persons
  378. Second-Party Complaints
  379. Recording of Complaints
  380. Complaint Investigation
  381. Avoidance of Premature Conclusions
  382. Prevention of Additional Harm
  383. Arrest and Booking of Employees
  384. Promptness of Investigation
  385. Collection of Negative Information
  386. Personnel Record Check
  387. Interview of the Accused Employee
  388. Legal Counsel
  389. Written Statements
  390. Avoidance of Face-to-Face Encounters
  391. Searches
  392. Lineups
  393. Investigative Aids
  394. Physical Tests
  395. Procedural Due Process Requirements
  396. Charges and Specifications
  397. Balancing Test
  398. Protective Rules for Employees
  399. Reporting Procedures
  400. Investigative Report
  401. Pagination and Cross-References
  402. Avoidance of Offensive Terminology
  403. Classification of Complaint Investigations
  404. Discipline and the News Media
  405. Disposition of Complaints
  406. Notification to the Complainant
  407. Notification to the Accused Employee
  408. Imposition of a Penalty
  409. Disciplinary Failures
  410. Summary
  411. Review Questions
  412. Exercises
  413. Endnotes
  414. 12 Personnel Evaluation Systems and Performance Rating Standards
  415. Chapter Objectives
  416. Objectives of Evaluation Systems
  417. A Case for Evaluation Systems
  418. Causes of Evaluation System Failures
  419. Indifference
  420. Employee Pressures
  421. Failure to Train Raters
  422. Rating Abuses
  423. Slipshod Procedures
  424. Rating Shortcuts
  425. Gathering and Recording of Performance Data
  426. Recording Methods
  427. Critical Incident Technique
  428. Rating Traits
  429. Performance Standards
  430. Rating Criteria
  431. Patrol and Traffic Personnel
  432. Investigative Personnel
  433. Staff and Auxiliary Personnel
  434. Rating Standards
  435. Employee Ranking
  436. Representative Employee Standard
  437. Ideal Employee Standard
  438. Numerical Standard
  439. Forced-Choice Standard
  440. Rater Characteristics
  441. Common Rating Errors
  442. Leniency
  443. Personal Bias
  444. Central Tendency
  445. Halo or Horns Effect
  446. Related Traits
  447. Overweighting or Recency
  448. Subjectivity
  449. Validity and Reliability of Ratings
  450. Validity
  451. Reliability
  452. Evaluation Period
  453. Rating Methods
  454. Composite Ratings
  455. Group Ratings
  456. Individual Trait Ratings
  457. Discussion of Rating with Employee
  458. Interview
  459. Acknowledgment of Rating
  460. Follow-Up
  461. Written Notification of Rating
  462. Summary
  463. Review Questions
  464. Exercises
  465. Endnotes
  466. 13 Tactical Deployment of Field Forces
  467. Chapter Objectives
  468. Supervisory Responsibilities in Unusual Occurrences
  469. Basic Procedures for Unusual Occurrences
  470. Communication of Field Intelligence
  471. Establishment of a Command Post
  472. Incident Command System (ICS)
  473. Reconnaissance
  474. Logistics Aide and Press Relations Officer
  475. Operational Guidelines for Unusual Occurrences
  476. Barricaded Persons
  477. Hostages
  478. Direction of Assault
  479. Operating Procedures in Hostage and Barricaded Suspect Cases
  480. Preliminary Operations
  481. General Considerations
  482. Rational Suspect
  483. Emotionally Troubled Suspect
  484. Assault Tactics
  485. Response to the Active Shooter
  486. Search for Other Suspects
  487. Arrest of Suspect
  488. Civil Disorder: Minor Unlawful Assemblies
  489. Civil Disorder: Major Disturbances
  490. Communications
  491. Field Tactics
  492. Use of Force
  493. Arrests
  494. Use of Chemical Agents
  495. Hostile Sniper Fire
  496. Limited Withdrawal
  497. Follow-Up Action
  498. Labor Disputes
  499. Maintenance of Impersonal Attitude
  500. Avoidance of Fraternizing
  501. Display of Weapons
  502. Meeting with Labor and Management Representatives
  503. Control Tactics
  504. Strike Scene Arrests
  505. Disaster Control
  506. Basic Operational Procedures
  507. Evacuation
  508. Rescue
  509. Chemical, Biological, or Radiological Attack
  510. Indicators of a Chemical Attack
  511. Indicators of a Biological Attack14
  512. Indicators of a Radiological Attack
  513. Response Actions
  514. Aircraft Crashes
  515. Precautions in Rendering Aid
  516. Security of Military Aircraft
  517. Bomb Threats
  518. Evacuation Procedures
  519. Search of Premises
  520. Bomb Precautions
  521. Major Fires
  522. Evacuation of Fire Area
  523. Antilooting Patrols
  524. Area Searches
  525. Missing Children
  526. Broadcasting Procedures
  527. Initial Search
  528. Operating Procedures for Widespread Search
  529. Search Teams
  530. Residential Search Patterns
  531. Open-Area Search
  532. Wanted Persons
  533. On-Scene Procedures
  534. Search Strategies
  535. Business District Searches
  536. Building Searches
  537. Department of Homeland Security Initiatives
  538. Summary
  539. Review Questions
  540. Exercises
  541. Endnotes
  542. 14 Legal Knowledge Every Supervisor and Manager Should Have
  543. Chapter Objectives
  544. Police–Citizen Contacts
  545. Investigative Detentions
  546. Terry Stop and Frisk
  547. Motor Vehicle Stops
  548. Totality of the Circumstances
  549. Vehicular Pursuits
  550. Identification of Suspects
  551. Canine Sniffs
  552. Search Incident to Arrest
  553. Automobile Searches
  554. Interrogation of Suspects or Arrestees
  555. Miranda Warnings
  556. Exceptions to Miranda
  557. Routine Booking Exception
  558. Routine Traffic Stops for Traffic Violations Exception
  559. Unsolicited Statements
  560. Public Safety Exception
  561. Juvenile Issues
  562. Hot Pursuit
  563. Consent
  564. Law Enforcement Agencies’ Obligations to Persons with Disabilities
  565. DNA
  566. School Search Policy
  567. Searches of Parolees
  568. Liability
  569. The Law Enforcement Officers Safety Act (LEOSA)
  570. Family and Medical Leave Act
  571. Police Activity and the First Amendment
  572. Conclusion
  573. Summary
  574. Review Questions
  575. Exercises
  576. Endnotes
  577. 15 Other Important Supervisory and Management Topics
  578. Chapter Objectives
  579. Ensuring Officer Safety
  580. Coaching Officers on Street Survival
  581. Responding to Individuals with Behavioral Health Issues
  582. Officer-Involved Domestic Violence
  583. The Ferguson Effect
  584. Conflict Resolution and Management
  585. Dealing with the Media
  586. Making Meetings More Productive
  587. Effective Time Management
  588. Managing Change
  589. Summary
  590. Review Questions
  591. Exercises
  592. Endnotes
  593. Index
  594. A
  595. B
  596. C
  597. D
  598. E
  599. F
  600. G
  601. H
  602. I
  603. J
  604. K
  605. L
  606. M
  607. N
  608. O
  609. P
  610. Q
  611. R
  612. S
  613. T
  614. U
  615. V
  616. W
  617. Z

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