Test Bank for Supervision Concepts and Skill Building, 7th Edition: Certo

Product details:

• ISBN-10 ‏ : ‎ 0071220453
• ISBN-13 ‏ : ‎ 978-0071220453
• Author: Certo

Certo’s ” Concepts and Skill-Building” prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

Table contents:

PART ONE WHAT IS A SUPERVISOR?

1(28)

Modern Supervision: Concepts and Skills

2(27)

Supervision: A Historical Perspective

4(2)

Supervisors Should Focus on Efficiency

4(1)

Supervisors Should Focus on Functions to Be Performed

5(1)

Supervisors Should Focus on People

5(1)

Types of Supervisory Skills

6(4)

Classic Understanding of Management Skills

6(1)

Modern View of Management Skills

7(1)

Supervising a Diverse Workforce

8(1)

Opportunities and Challenges

8(1)

Subtle Discrimination

9(1)

General Functions of the Supervisor

10(2)

Planning

10(1)

Organizing

11(1)

Staffing

11(1)

Leading

11(1)

Controlling

11(1)

Relationships among the Functions

12(1)

Responsibilities of the Supervisor

12(2)

Types of Responsibilities

13(1)

Responsibilities and Accountability

14(1)

Becoming a Supervisor

14(2)

Preparing for the Job

14(1)

Obtaining and Using Power and Authority

15(1)

Characteristics of a Successful Supervisor

16(4)

About This Book

18(2)

Concepts

20(2)

Summary

20(1)

Key Terms

21(1)

Review and Discussion Questions

21(1)

Skill-Building

22(5)

You Solve the Problem

22(1)

Problem-Solving Case: Refereeing the Referees of the Atlantic Coast Conference

22(1)

Assessing Yourself: Is Supervising Right for You?

23(1)

Class Exercise: Recognizing Management Skills

23(1)

Building Supervision Skills: Defining Your Role as Supervisor

24(1)

Building Supervision Skills: Leading a Team

25(2)

Video Cases

27(2)

PART TWO MODERN SUPERVISION CHALLENGES

29(110)

Ensuring High Quality and Productivity

30(36)

Consequences of Poor Quality

32(2)

Limited Resources

33(1)

Higher Costs

33(1)

Types of Quality Control

34(1)

Product Quality Control

34(1)

Process Control

35(1)

Methods for Improving Quality

35(6)

Statistical Quality Control

36(1)

Zero-Defects Approach

37(1)

Employee Involvement Teams

37(2)

Six Sigma

39(1)

Total Quality Management

40(1)

Quality Standards

41(2)

Guidelines for Quality Control

43(2)

Prevention versus Detection

43(1)

Standard Setting and Enforcement

43(2)

The Productivity Challenge

45(3)

Trends in Productivity in the United States

45(1)

Constraints on Productivity

46(2)

Measuring Productivity

48(2)

Improving Productivity

50(8)

Use Budgets

51(1)

Increase Output

52(1)

Improve Methods

52(1)

Reduce Overhead

52(1)

Minimize Waste

53(1)

Regulate or Level the Work Flow

54(1)

Install Modern Equipment

55(1)

Train and Motivate Employees

56(1)

Minimize Tardiness, Absenteeism, and Turnover

56(2)

Employee Fears about Productivity Improvement

58(4)

Concepts

59(1)

Summary

59(1)

Key Terms

60(1)

Review and Discussion Questions

60(2)

Skill-Building

62(4)

You Solve the Problem

62(1)

Problem-Solving Case: Fast Food Is All about Service

62(1)

Assessing Yourself: Test Your Personal Productivity

63(1)

Class Exercise: Defining and Measuring Quality of Service

63(1)

Building Supervision Skills: Improving Performance

64(2)

Groups, Teams, and Powerful Meetings

66(30)

Reasons for Joining Groups

68(1)

Groups in the Workplace

69(3)

Functional and Task Groups

69(1)

Formal and Informal Groups

69(1)

Getting the Group to Work with You

70(2)

Characteristics of Groups

72(3)

Roles

72(1)

Norms

73(1)

Status

74(1)

Cohesiveness

74(1)

Size

74(1)

Homogeneity

75(1)

Effectiveness

75(1)

Teams

75(7)

Stages of Team Development

76(1)

Benefits of Teamwork

77(1)

Leading the Team

78(4)

Powerful Meetings

82(5)

Reasons for Meetings

82(1)

Preparing for a Meeting

83(2)

Conducting a Meeting

85(2)

Overcoming Problems with Meetings

87(1)

Concepts

87(3)

Summary

87(2)

Key Terms

89(1)

Review and Discussion Questions

89(1)

Skill-Building

90(6)

You Solve the Problem

90(1)

Problem-Solving Case: Peer Groups Help Eastman Kodak Employees Resolve Disputes

91(1)

Assessing Yourself: How Do You Communicate as a Team Leader?

92(1)

Class Exercise: Meeting Participation Skills

93(1)

Building Supervision Skills: Evaluating Team Performance

93(3)

Corporate Social Responsibility and Ethics

96(20)

Fundamentals of Corporate Social Responsibility

97(2)

The Davis Model of Corporate Social Responsibility

98(1)

Ethics in the Workplace

98(1)

Benefits of Ethical Behavior

99(6)

Challenges to Ethical Behavior

100(1)

Differing Measures of Ethical Behavior

101(3)

Code of Ethics: An Example

104(1)

Ethical Behavior of Supervisors

105(3)

Making Ethical Decisions

106(1)

Supervising Unethical Employees

107(1)

Treatment of Whistle-Blowers

108(2)

Concepts

110(2)

Summary

110(1)

Key Terms

111(1)

Review and Discussion Questions

111(1)

Skill-Building

112(4)

You Solve the Problem

112(1)

Problem-Solving Case: Lawyers, Ford, and Firestone: Who’s to Blame?

112(1)

Assessing Yourself: How Ethical Is Your Behavior?

113(1)

Class Exercise: Supervising Unethical Employees

114(1)

Building Supervision Skills: Decision Making

114(2)

Managing Diversity

116(23)

What Is Diversity?

117(1)

A Look at Our Diversity

118(1)

Challenges to Working in a Diverse Society

119(8)

Prejudice and Discrimination

120(2)

Stereotypes

122(1)

Sexism

122(3)

Ageism

125(1)

Accommodation of Disabilities

126(1)

Implications for the Supervisor

127(5)

Advantages of Diversity

127(1)

Communication

128(1)

Diversity Training

129(2)

Legal Issues

131(1)

Concepts

132(2)

Summary

132(1)

Key Terms

133(1)

Review and Discussion Questions

133(1)

Skill-Building

134(3)

You Solve the Problem

134(1)

Problem-Solving Case: Wal-Mart Struggles with Diversity

134(1)

Assessing Yourself: Avoiding Age Bias

135(1)

Class Exercise: Managing Diversity

136(1)

Building Supervision Skills: Providing Employee Orientation

136(1)

Video Cases

137(2)

PART THREE FUNCTIONS OF THE SUPERVISOR

139(114)

Reaching Goals: Plans and Controls

140(34)

Planning in Organizations

141(8)

Objectives

142(3)

Policies, Procedures, and Rules

145(2)

Action Plans

147(1)

Contingency Planning

148(1)

Management by Objectives

149(1)

The Supervisor as Planner

149(6)

Providing Information and Estimates

150(1)

Allocating Resources

150(4)

Involving Employees

154(1)

Planning with a Team

154(1)

Updating Objectives

154(1)

The Supervisor as Controller

155(10)

The Process of Controlling

155(7)

Types of Control

162(1)

Tools for Control

162(3)

Characteristics of Effective Controls

165(1)

Timeliness

165(1)

Cost Effectiveness

165(1)

Acceptability

166(1)

Flexibility

166(1)

Concepts

166(3)

Summary

166(1)

Key Terms

167(1)

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