Test Bank for Supervision Concepts and Practices of Management, 13th Edition

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Product details:

• ISBN-10 ‏ : ‎ 1285866371
• ISBN-13 ‏ : ‎ 978-1285866376
• Author: Kelly Trusty; Edwin C. Leonard

Differentiate yourself in a competitive marketplace with SUPERVISION: CONCEPTS AND PRACTICES OF MANAGEMENT, 13E. A blend of traditional management concepts and emerging insights, the text draws from the authors’ firsthand business experience to deliver the leadership skills hiring managers want but rarely find in new recruits. This comprehensive single source for supervisory management expertise addresses the most critical challenges in business today, including globalization, economic turbulence, transitional and temporary workers, virtual employees, technology, outsourcing, and downsizing. Hands-on and practical, the text complements chapter readings with skill-building techniques and captivating video cases from well-known organizations, letting you experience supervisory roles yourself. Special attention to diversity and ethics also helps you develop a better sense of life beyond the classroom and enhances the text’s extensive coverage of communication, decision making, conflict resolution, and other essential supervisory skills.

Table of contents:

Part I: SUPERVISORY MANAGEMENT OVERVIEW AND CHALLENGES. 1. Supervising in a Shifting World. 2. Fundamental Management Functions. 3. Supervisory Planning. 4. Managing a Diverse, Equitable and Inclusive Workplace. Critical Incidents Part I. Part II: ESSENTIAL SUPERVISION SKILLS. 5. Developing Leadership and Followership. 6. Communicating Clearly Across the Organization. 7. Principles of Motivating Followers. 8. Solving Problems, Making Decisions and Managing Change. Critical Incidents Part II. Part III: ORGANIZING, STAFFING, MANAGING AND MEASURING FOR SUCCESS. 9. Principles of Organizing. 10. Attracting, Selecting and Retaining a Skilled Workforce. 11. Designing and Equipping Teams for Success. 12. Managing Employee Performance. Critical Incidents Part III. Part IV: MONITORING, CONTROLLING AND NAVIGATING PERFORMANCE ISSUES. 13. Fundamentals of Controlling. 14. Resolving Conflicts. 15. Positive Discipline. Critical Incidents Part IV.

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