Test bank for Quality Management for Organizational Excellence 7th 013255898x

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Product details:

• ISBN-10 ‏ : ‎ 013255898X
• ISBN-13 ‏ : ‎ 978-0132558983
• Author: David Goetsch

This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity — thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

Table Of Contents:

Part I: Philosophy and Concepts

1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence

2. Quality and Global Competitiveness

3. Strategic Management: Planning and Execution for Competitive Advantage

4. Quality Management, Ethics, and Corporate Social Responsibility

5. Partnering and Strategic Alliances

6. Quality Culture: Changing Hearts, Minds, and Attitudes

7. Customer Satisfaction, Retention, and Loyalty

8. Employee Empowerment

9. Leadership and Change

10. Team Building and Teamwork

11. Effective Communication

12. Education and Training

13. Overcoming Politics, Negativity, and Conflict in the Workplace

14. ISO 9000 and Total Quality: the Relationship. ISO 9000: the International Standard for Quality Management Systems

Part II: Tools and Techniques.

15. Overview of Total Quality Tools

16. Problem Solving and Decision Making

17. Quality Function Deployment

18. Optimizing and Controlling Processes Through Statistical Process Control

19. Continual Improvement Methods With Six Sigma, Lean, and Lean Six Sigma

20. Benchmarking

21. Just-in-Time Manufacturing

22. Implementing Total Quality Management

Index

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