Test Bank for Personal Development for Life and Work, 10th Edition

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Product details:

• ISBN-10 ‏ : ‎ 0538450231
• ISBN-13 ‏ : ‎ 978-0538450232
• Author: L. Ann Masters

Personal Development for Life and Work is designed to help students recognize the importance of soft skills, critical thinking skills, and a strong work ethic in today’s workplace. The text is divided into four parts: 1) It’s all About You; 2) It’s All About Communicating; 3) It’s All About Working with Others; 4) It’s All About Workplace Success. Chapters are arranged in short sections that include self-assessments, case studies, and activities that are appropriate for both business and personal situations. Topics keep the reader’s attention; coverage is thorough without being overwhelming.

Table of contents:

1. Part 1: It’s all about You
2. Chapter 1: Self-Esteem
3. 1.1 Know and Accept Yourself
4. 1.2 Believe in Yourself
5. 1 Points To Remember
6. Key Terms
7. Chapter Activities
8. Critical Thinking
9. Chapter 2: Self-Development
10. 2.1 Develop a Self-Improvement Plan
11. 2.2 Improvement Requires Work
12. 2 Points To Remember
13. Key Terms
14. Chapter Activities
15. Critical Thinking
16. Chapter 3: Attitude
17. 3.1 Attitude Is Important
18. 3.2 Attitudes Are Contagious
19. 3 Points To Remember
20. Key Terms
21. Chapter Activities
22. Critical Thinking
23. Chapter 4: Image
24. 4.1 Image Matters
25. 4.2 Image in the Workplace
26. 4 Points To Remember
27. Key Terms
28. Chapter Activities
29. Critical Thinking
30. Part 2: It’s all about Communicating
31. Chapter 5: Communication Essentials
32. 5.1 Communication Basics
33. 5.2 Barriers to Communication
34. 5.3 Listening Skills
35. 5 Points To Remember
36. Key Terms
37. Chapter Activities
38. Critical Thinking
39. Chapter 6: Getting Your Message Across
40. 6.1 Communication Styles
41. 6.2 Conversation Skills
42. 6 Points To Remember
43. Key Terms
44. Chapter Activities
45. Critical Thinking
46. Chapter 7: Communicating with Coworkers and Supervisors
47. 7.1 Fitting In and Getting Along
48. 7.2 Becoming a Team Player
49. 7.3 Working with Your Supervisor
50. 7.4 Communicating Electronically
51. 7 Points To Remember
52. Key Terms
53. Chapter Activities
54. Critical Thinking
55. Chapter 8: Managing Conflict
56. 8.1 What Is Conflict?
57. 8.2 How Is Conflict Resolved?
58. 8 Points To Remember
59. Key Terms
60. Chapter Activities
61. Critical Thinking
62. Chapter 9: Meeting Essentials
63. 9.1 Meeting Basics
64. 9.2 Planning and Conducting Meetings
65. 9 Points To Remember
66. Key Terms
67. Chapter Activities
68. Critical Thinking
69. Part 3: It’s all about working with others
70. Chapter 10: Applying Critical Work Skills
71. 10.1 Self-Management Tools
72. 10.2 Efficient Work Habits
73. 10.3 Public Speaking
74. 10 Points To Remember
75. Key Terms
76. Chapter Activities
77. Critical Thinking
78. Chapter 11: Developing Customer Focus
79. 11.1 Customer Expectations
80. 11.2 Good Customer Relations
81. 11 Points To Remember
82. Key Terms
83. Chapter Activities
84. Critical Thinking
85. Chapter 12: Valuing Diversity
86. 12.1 Our Diverse Society
87. 12.2 Understanding Other Cultures
88. 12.3 Fairness in the Workplace
89. 12 Points To Remember
90. Key Terms
91. Chapter Activities
92. Critical Thinking
93. Chapter 13: Acting Ethically
94. 13.1 Leading an Ethical Life
95. 13.2 Right and Wrong in the Workplace
96. 13 Points To Remember
97. Key Terms
98. Chapter Activities
99. Critical Thinking
100. Part 4: It’s all about Workplace Success
101. Chapter 14: Developing Leadership Skills and Managing Change
102. 14.1 What Makes a Leader?
103. 14.2 Empowering and Influencing Others
104. 14.3 Leading Change and Innovation
105. 14 Points To Remember
106. Key Terms
107. Chapter Activities
108. Critical Thinking
109. Chapter 15: Getting the Job
110. 15.1 Analyze Your Interests and Qualifications
111. 15.2 Networking and Other Sources of Job Leads
112. 15.3 Job Search Documents
113. 15.4 The Job Interview
114. 15 Points To Remember
115. Key Terms
116. Chapter Activities
117. Critical Thinking
118. Chapter 16: Taking Charge of Your Career
119. 16.1 Getting Off to a Great Start
120. 16.2 Planning Your Career
121. 16.3 Networking—It Never Stops
122. 16 Points To Remember
123. Key Terms
124. Chapter Activities
125. Critical Thinking
126. Endnotes
127. Glossary
128. Index

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