Test Bank for Organizational Communication Approaches and Processes, 7th Edition

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Product details:

• ISBN-10 ‏ : ‎ 1285164202
• ISBN-13 ‏ : ‎ 978-1285164205
• Author: Katherine Miller

ORGANIZATIONAL COMMUNICATION: APPROACHES AND PROCESSES presents organizational communication from both a communication and managerial perspective. Professor Miller’s clear writing style and consistent use of examples and case studies result in a text that you’ll find easy to understand.

Table Of Contents:

1. Ch 1: The Challenge of Organizational Communication
2. Our Complicated World
3. Looking Ahead
4. Ch 2: Classical Approaches
5. The Machine Metaphor
6. Henri Fayol’s Theory of Classical Management
7. Max Weber’s Theory of Bureaucracy
8. Frederick Taylor’s Theory of Scientific Management
9. Communication in Classical Approaches
10. Classical Management in Organizations Today
11. Ch 3: Human Relations and Human Resources Approaches
12. The Human Relations Approach
13. The Human Resources Approach
14. Communication in Human Relations and Human Resources Organizations
15. Human Relations and Human Resources Organizations Today
16. Ch 4: Systems and Cultural Approaches
17. The Systems Metaphor and Systems Concepts
18. Systems Approaches to Organizational Communication
19. The Cultural Metaphor
20. Ch 5: Constitutive Approaches
21. Communicative Constitution of Organizations
22. The Montreal School
23. The Four Flows
24. Ch 6: Critical and Feminist Approaches
25. Critical Approaches
26. Feminist Approaches
27. Ch 7: Socialization Processes
28. Models of Organizational Socialization
29. Communication Processes During Socialization
30. Recruiting and Interviewing
31. Ch 8: Decision-Making Processes
32. Models of the Decision-Making Process
33. Small-Group Decision Making
34. Participation and Collaboration
35. Ch 9: Conflict Management Processes
36. Conceptualizing the Conflict Process
37. Managing Organizational Conflict
38. Factors Influencing the Conflict Management Process
39. Ch 10: Organizational Change and Leadership Processes
40. Organizational Change Processes
41. Organizational Leadership
42. Communication and Leadership
43. Ch 11: Processes of Emotion in the Workplace
44. Emotion in the Workplace
45. Stress, Burnout, and Social Support in the Workplace
46. Ch 12: Organizational Diversity Processes
47. Women and Minorities in Today’s Organizations
48. The Multicultural Organization
49. Ch 13: Technological Processes
50. Types of Organizational Communication Technology
51. Understanding Technology Adoption and Use
52. Effects of Information and Communication Technology
53. Ch 14: The Changing Landscape of Organizations
54. Communication in the Global Workplace
55. Communication in an Era of Shifting Identity
56. Communication in a Service Economy
57. Communication in the Age of the Disposable Worker
58. Glossary
59. References
60. Name Index
61. Subject Index

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