Test Bank for Operations Management, 5th Edition: Roger Schroeder

Product details:

• ISBN-10 ‏ : ‎ 0273708473
• ISBN-13 ‏ : ‎ 978-0273708476
• Author: Nigel Slack, Stuart Chambers and Robert Johnston

How does an organisation …*create and deliver products at lower cost and with higher revenue? *meet the challenges posed by changes in customer preferences, internet-based technologies and global supply networks? *promote creativity, manage knowledge and innovation, and encourage social responsibility in finding solutions to those challenges? The answer is through effective operations management. Managing operations is important, exciting and challenging, and it’s central to successful organisational performance. In this market-leading text, Slack, Chambers and Johnston bring to life their comprehensive, practical and strategic view of operations management with over 100 contemporary and international examples of operations in practice, as well as providing critical commentaries on areas of academic contention and professional debate.Tracking the latest developments in the field, the fifth edition of Operations Management examines issues such as: *Supply-chain planning that enables the fast fashion’ Zara, H&M and Benetton *How information technology helped the city of New Orleans in recovering from Hurricane Katrina *The outsourcing of laptop manufacturing by Apple, Dell and Sony *The greening’ of operations in Hewlett Packard’s recycling programme Improve Your Grade!

Table contents:

• CHAPTER 1: Introduction to Operations Management
  1. WHAT IS OPERATIONS MANAGEMENT?
  2. DIFFERENCES BETWEEN MANUFACTURING AND SERVICE ORGANIZATIONS
  3. OPERATIONS MANAGEMENT DECISIONS
  4. PLAN OF THIS BOOK
  5. HISTORICAL DEVELOPMENT
  6. TODAY’S OM ENVIRONMENT
  7. OPERATIONS MANAGEMENT IN PRACTICE
  8. WITHIN OM: HOW IT ALL FITS TOGETHER
  9. OM ACROSS THE ORGANIZATION
  10. THE SUPPLY CHAIN LINK
  11. THE SUSTAINABILITY LINK
  12. Chapter Highlights
  13. Key Terms
  14. Discussion Questions
  15. CASE: Hightone Electronics, Inc.
  16. CASE: Creature Care Animal Clinic (A)
  17. INTERACTIVE CASE Virtual Company: www.wiley.com/college/reid
  18. INTERNET CHALLENGE: Demonstrating Your Knowledge of OM
  19. Online Resources
  20. Selected Bibliography
• CHAPTER 2: Operations Strategy and Competitiveness
  1. THE ROLE OF OPERATIONS STRATEGY
  2. DEVELOPING A BUSINESS STRATEGY
  3. DEVELOPING AN OPERATIONS STRATEGY
  4. STRATEGIC ROLE OF TECHNOLOGY
  5. PRODUCTIVITY
  6. OPERATIONS STRATEGY WITHIN OM: HOW IT ALL FITS TOGETHER
  7. OPERATIONS STRATEGY ACROSS THE ORGANIZATION
  8. THE SUPPLY CHAIN LINK
  9. THE SUSTAINABILITY LINK
  10. Chapter Highlights
  11. Key Terms
  12. Formula Review
  13. Solved Problems
  14. Discussion Questions
  15. Problems
  16. CASE: Prime Bank of Massachusetts
  17. CASE: Boseman Oil and Petroleum (BOP)
  18. INTERACTIVE CASE Virtual Company
  19. INTERNET CHALLENGE Understanding Strategic Differences
  20. Online Resources
  21. Selected Bibliography
• CHAPTER 3: Product Design and Process Selection
  1. PRODUCT DESIGN
  2. THE PRODUCT DESIGN PROCESS
  3. FACTORS IMPACTING PRODUCT DESIGN
  4. PROCESS SELECTION
  5. DESIGNING PROCESSES
  6. PROCESS PERFORMANCE METRICS
  7. LINKING PRODUCT DESIGN AND PROCESS SELECTION
  8. TECHNOLOGY DECISIONS
  9. DESIGNING SERVICES
  10. PRODUCT DESIGN AND PROCESS SELECTION WITHIN OM: HOW IT ALL FITS TOGETHER
  11. PRODUCT DESIGN AND PROCESS SELECTION ACROSS THE ORGANIZATION
  12. THE SUPPLY CHAIN LINK
  13. THE SUSTAINABILITY LINK
  14. Chapter Highlights
  15. Key Terms
  16. Formula Review
  17. Solved Problems
  18. Discussion Questions
  19. Problems
  20. CASE: Biddy’s Bakery (BB)
  21. CASE: Creature Care Animal Clinic (B)
  22. INTERACTIVE CASE Virtual Company
  23. INTERNET CHALLENGE Country Comfort Furniture
  24. Online Resources
  25. Selected Bibliography
• CHAPTER 4: Supply Chain Management
  1. WHAT IS A SUPPLY CHAIN?
  2. COMPONENTS OF A SUPPLY CHAIN FOR A MANUFACTURER
  3. THE BULLWHIP EFFECT
  4. SUPPLY CHAINS FOR SERVICE ORGANIZATIONS
  5. MAJOR ISSUES AFFECTING SUPPLY CHAIN MANAGEMENT
  6. THE ROLE OF PURCHASING
  7. SOURCING ISSUES
  8. SUPPLY CHAIN DISTRIBUTION
  9. IMPLEMENTING SUPPLY CHAIN MANAGEMENT
  10. SUPPLY CHAIN PERFORMANCE METRICS
  11. TRENDS IN SUPPLY CHAIN MANAGEMENT
  12. SUPPLY CHAIN MANAGEMENT WITHIN OM: HOW IT ALL FITS TOGETHER
  13. SCM ACROSS THE ORGANIZATION
  14. THE SUPPLY CHAIN LINK
  15. THE SUSTAINABILITY LINK
  16. Chapter Highlights
  17. Key Terms
  18. Formula Review
  19. Solved Problems
  20. Discussion Questions
  21. Problems
  22. CASE: Electronic Pocket Calendars Supply Chain Management Game
  23. CASE: Supply Chain Management at Durham International Manufacturing Company (DIMCO)
  24. INTERACTIVE CASE Virtual Company
  25. INTERNET CHALLENGE Global Shopping
  26. Online Resources
  27. Selected Bibliography
• CHAPTER 5: Total Quality Management
  1. DEFINING QUALITY
  2. COST OF QUALITY
  3. THE EVOLUTION OF TOTAL QUALITY MANAGEMENT (TQM)
  4. THE PHILOSOPHY OF TQM
  5. QUALITY AWARDS AND STANDARDS
  6. WHY TQM EFFORTS FAIL
  7. TOTAL QUALITY MANAGEMENT (TQM) WITHIN OM: HOW IT ALL FITS TOGETHER
  8. TOTAL QUALITY MANAGEMENT (TQM) ACROSS THE ORGANIZATION
  9. THE SUPPLY CHAIN LINK
  10. THE SUSTAINABILITY LINK
  11. Chapter Highlights
  12. Key Terms
  13. Formula Review
  14. Solved Problems
  15. Discussion Questions
  16. Problems
  17. CASE: Gold Coast Advertising (GCA)
  18. CASE: Delta Plastics, Inc. (A)
  19. INTERACTIVE CASE Virtual Company
  20. INTERNET CHALLENGE Synder Bakeries
  21. Online Resources
  22. Selected Bibliography
• CHAPTER 6: Statistical Quality Control
  1. WHAT IS STATISTICAL QUALITY CONTROL?
  2. SOURCES OF VARIATION: COMMON AND ASSIGNABLE CAUSES
  3. DESCRIPTIVE STATISTICS
  4. STATISTICAL PROCESS CONTROL METHODS
  5. CONTROL CHARTS FOR VARIABLES
  6. Using Mean and Range Charts Together
  7. CONTROL CHARTS FOR ATTRIBUTES
  8. P -Charts
  9. PROCESS CAPABILITY
  10. SIX SIGMA QUALITY
  11. ACCEPTANCE SAMPLING
  12. IMPLICATIONS FOR MANAGERS
  13. STATISTICAL QUALITY CONTROL IN SERVICES
  14. STATISTICAL QUALITY CONTROL (SQC) WITHIN OM: HOW IT ALL FITS TOGETHER
  15. STATISTICAL QUALITY CONTROL (SQC) ACROSS THE ORGANIZATION
  16. THE SUPPLY CHAIN LINK
  17. THE SUSTAINABILITY LINK
  18. Chapter Highlights
  19. Key Terms
  20. Formula Review
  21. Solved Problems
  22. Discussion Questions
  23. Problems
  24. CASE: Scharadin Hotels
  25. CASE: Delta Plastics, Inc. (B)
  26. INTERACTIVE CASE Virtual Company
  27. INTERNET CHALLENGE Safe-Air
  28. Selected Bibliography
• CHAPTER 7: Just-in-Time and Lean Systems
  1. THE PHILOSOPHY OF JIT
  2. ELEMENTS OF JIT
  3. JUST-IN-TIME MANUFACTURING
  4. TOTAL QUALITY MANAGEMENT
  5. RESPECT FOR PEOPLE
  6. BENEFITS OF JIT
  7. IMPLEMENTING JIT
  8. JIT IN SERVICES
  9. JIT AND LEAN SYSTEMS WITHIN OM: HOW IT ALL FITS TOGETHER
  10. JIT AND LEAN SYSTEMS ACROSS THE ORGANIZATION
  11. THE SUPPLY CHAIN LINK
  12. THE SUSTAINABILITY LINK
  13. Chapter Highlights
  14. Key Terms
  15. Formula Review
  16. Solved Problems
  17. Discussion Questions
  18. Problems
  19. CASE: Katz Carpeting
  20. CASE: Dixon Audio Systems
  21. INTERACTIVE CASE Virtual Company
  22. INTERNET CHALLENGE Truck-Fleet, Inc.
  23. Online Resources
  24. Selected Bibliography
• CHAPTER 8: Forecasting
  1. PRINCIPLES OF FORECASTING
  2. STEPS IN THE FORECASTING PROCESS
  3. TYPES OF FORECASTING METHODS
  4. TIME SERIES MODELS
  5. CAUSAL MODELS
  6. MEASURING FORECAST ACCURACY
  7. SELECTING THE RIGHT FORECASTING MODEL
  8. FORECASTING SOFTWARE
  9. FOCUS FORECASTING
  10. COMBINING FORECASTS
  11. COLLABORATIVE PLANNING, FORECASTING, AND REPLENISHMENT (CPFR)
  12. FORECASTING WITHIN OM: HOW IT ALL FITS TOGETHER
  13. FORECASTING ACROSS THE ORGANIZATION
  14. THE SUPPLY CHAIN LINK
  15. THE SUSTAINABILITY LINK
  16. Chapter Highlights
  17. Key Terms
  18. Formula Review
  19. Solved Problems
  20. Discussion Questions
  21. Problems
  22. CASE: Bram-Wear
  23. CASE: The Emergency Room (ER) at Northwest General (A)
  24. INTERACTIVE CASE Virtual Company
  25. INTERNET CHALLENGE On-line Data Access
  26. Online Resources
  27. Selected Bibliography
• CHAPTER 9: Capacity Planning and Facility Location
  1. CAPACITY PLANNING
  2. MAKING CAPACITY PLANNING DECISIONS
  3. Develop Capacity Alternatives
  4. DECISION TREES
  5. LOCATION ANALYSIS
  6. MAKING LOCATION DECISIONS
  7. CAPACITY PLANNING AND FACILITY LOCATION WITHIN OM: HOW IT ALL FITS TOGETHER
  8. CAPACITY PLANNING AND FACILITY LOCATION ACROSS THE ORGANIZATION
  9. THE SUPPLY CHAIN LINK
  10. THE SUSTAINABILITY LINK
  11. Chapter Highlights
  12. Key Terms
  13. Formula Review
  14. Solved Problems
  15. Discussion Questions
  16. Problems
  17. CASE: Data Tech, Inc.
  18. CASE: The Emergency Room (ER) at Northwest General (B)
  19. INTERACTIVE CASE Virtual Company
  20. INTERNET CHALLENGE EDS Office Supplies, Inc.
  21. Online Resources
  22. Selected Bibliography
• CHAPTER 10: Facility Layout
  1. WHAT IS LAYOUT PLANNING?
  2. TYPES OF LAYOUTS
  3. DESIGNING PROCESS LAYOUTS
  4. Step 2: Develop a Block Plan
  5. SPECIAL CASES OF PROCESS LAYOUT
  6. DESIGNING PRODUCT LAYOUTS
  7. GROUP TECHNOLOGY (CELL) LAYOUTS
  8. FACILITY LAYOUT WITHIN OM: HOW IT ALL FITS TOGETHER
  9. FACILITY LAYOUT ACROSS THE ORGANIZATION
  10. THE SUPPLY CHAIN LINK
  11. THE SUSTAINABILITY LINK
  12. Chapter Highlights
  13. Key Terms
  14. Formula Review
  15. Solved Problems
  16. Discussion Questions
  17. Problems
  18. CASE: Sawhill Athletic Club (A)
  19. CASE: Sawhill Athletic Club (B)
  20. INTERACTIVE CASE Virtual Company
  21. INTERNET CHALLENGE DJ and Associates, Inc.
  22. Online Resources
  23. Selected Bibliography
• CHAPTER 11: Work System Design
  1. DESIGNING A WORK SYSTEM
  2. JOB DESIGN
  3. METHODS ANALYSIS
  4. THE WORK ENVIRONMENT
  5. WORK MEASUREMENT
  6. COMPENSATION
  7. LEARNING CURVES
  8. WORK SYSTEM DESIGN WITHIN OM: HOW IT ALL FITS TOGETHER
  9. WORK SYSTEM DESIGN ACROSS THE ORGANIZATION
  10. THE SUPPLY CHAIN LINK
  11. THE SUSTAINABILITY LINK
  12. Chapter Highlights
  13. Key Terms
  14. Formula Review
  15. Discussion Questions
  16. Problems
  17. CASE: The Navigator III
  18. CASE: Northeast State University
  19. INTERACTIVE CASE Virtual Company
  20. INTERNET CHALLENGE E-Commerce Job Design
  21. Online Resources
  22. Selected Bibliography
• CHAPTER 12: Inventory Management
  1. TYPES OF INVENTORY
  2. HOW COMPANIES USE THEIR INVENTORY
  3. OBJECTIVES OF INVENTORY MANAGEMENT
  4. RELEVANT INVENTORY COSTS
  5. ABC INVENTORY CLASSIFICATION
  6. INVENTORY RECORD ACCURACY
  7. INVENTORY IN SERVICE ORGANIZATIONS
  8. DETERMINING ORDER QUANTITIES
  9. MATHEMATICAL MODELS FOR DETERMINING ORDER QUANTITY
  10. WHY COMPANIES DON’T ALWAYS USE THE OPTIMAL ORDER QUANTITY
  11. JUSTIFYING SMALLER ORDER QUANTITIES
  12. DETERMINING SAFETY STOCK LEVELS
  13. PERIODIC REVIEW SYSTEM
  14. THE SINGLE-PERIOD INVENTORY MODEL
  15. INVENTORY MANAGEMENT WITHIN OM: HOW IT ALL FITS TOGETHER
  16. INVENTORY MANAGEMENT ACROSS THE ORGANIZATION
  17. THE SUPPLY CHAIN LINK
  18. THE SUSTAINABILITY LINK
  19. Chapter Highlights
  20. Key Terms
  21. Formula Review
  22. Solved Problems
  23. Discussion Questions
  24. Problems
  25. CASE: FabQual Ltd.
  26. CASE: Kayaks!Incorporated
  27. INTERACTIVE CASE Virtual Company
  28. INTERNET CHALLENGE Community Fund-Raiser (A)
  29. Online Resources
  30. Selected Bibliography
• CHAPTER 13: Aggregate Planning
  1. THE ROLE OF AGGREGATE PLANNING
  2. TYPES OF AGGREGATE PLANS
  3. AGGREGATE PLANNING OPTIONS
  4. EVALUATING THE CURRENT SITUATION
  5. DEVELOPING THE AGGREGATE PLAN
  6. AGGREGATE PLANS FOR COMPANIES WITH TANGIBLE PRODUCTS
  7. AGGREGATE PLANS FOR SERVICE COMPANIES WITH NONTANGIBLE PRODUCTS
  8. AGGREGATE PLANNING WITHIN OM: HOW IT ALL FITS TOGETHER
  9. AGGREGATE PLANNING ACROSS THE ORGANIZATION
  10. THE SUPPLY CHAIN LINK
  11. THE SUSTAINABILITY LINK
  12. Chapter Highlights
  13. Key Terms
  14. Solved Problems
  15. Discussion Questions
  16. Problems
  17. CASE: Newmarket International Manufacturing Company (A)
  18. CASE: JPC, Inc.: Kitchen Countertops Manufacturer
  19. INTERACTIVE CASE Virtual Company
  20. INTERNET CHALLENGE Cruising
  21. Online Resources
  22. Selected Bibliography
• CHAPTER 14: Resource Planning
  1. ENTERPRISE RESOURCE PLANNING
  2. THE EVOLUTION OF ERP
  3. THE BENEFITS OF ERP
  4. THE COST OF ERP SYSTEMS
  5. MATERIAL PLANNING SYSTEMS
  6. AN OVERVIEW OF MRP
  7. TYPES OF DEMAND
  8. OBJECTIVES OF MRP
  9. MRP INPUTS
  10. THE MRP EXPLOSION PROCESS
  11. ACTION NOTICES
  12. COMPARISON OF LOT SIZE RULES
  13. THE ROLE OF CAPACITY REQUIREMENTS PLANNING (CRP)
  14. RESOURCE PLANNING WITHIN OM: HOW IT ALL FITS TOGETHER
  15. RESOURCE PLANNING ACROSS THE ORGANIZATION
  16. THE SUPPLY CHAIN LINK
  17. THE SUSTAINABILITY LINK
  18. Chapter Highlights
  19. Key Terms
  20. Formula Review
  21. Discussion Questions
  22. Problems
  23. CASE: Newmarket International Manufacturing Company (B)
  24. CASE: Desserts by J.B.
  25. INTERACTIVE CASE Virtual Company
  26. INTERNET CHALLENGE The Gourmet Dinner
  27. Online Resources
  28. Selected Bibliography
• CHAPTER 15: Scheduling
  1. SCHEDULING OPERATIONS
  2. HIGH-VOLUME OPERATIONS
  3. LOW-VOLUME OPERATIONS
  4. SCHEDULING WORK
  5. HOW TO SEQUENCE JOBS
  6. COMPARING PRIORITY RULES
  7. SEQUENCING JOBS THROUGH TWO WORK CENTERS
  8. SCHEDULING BOTTLENECKS
  9. THEORY OF CONSTRAINTS
  10. SCHEDULING FOR SERVICE ORGANIZATIONS
  11. DEVELOPING A WORKFORCE SCHEDULE
  12. SCHEDULING WITHIN OM: PUTTING IT ALL TOGETHER
  13. SCHEDULING ACROSS THE ORGANIZATION
  14. THE SUPPLY CHAIN LINK
  15. THE SUSTAINABILITY LINK
  16. Chapter Highlights
  17. Key Terms
  18. Formula Review
  19. Solved Problems (See student companion site for Excel template.)
  20. Discussion Questions
  21. Problems
  22. CASE: Air Traffic Controller School (ATCS)
  23. CASE: Scheduling at Red, White, and Blue Fireworks Company
  24. INTERACTIVE CASE Virtual Company www.wiley.com/college/reid
  25. INTERNET CHALLENGE Batter Up
  26. Online Resources
  27. Selected Bibliography

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