Test Bank for Managing Quality Integrating the Supply Chain 5th Edition by Foster

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Product details:

• ISBN-10 ‏ : ‎ 0132737981
• ISBN-13 ‏ : ‎ 978-0132737982
• Author: S. Thomas Foster

Understanding quality management through a unifying framework.

Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.

This edition of the text has been updated with many changes to highlight cutting-edge, quality topics.

Table Of Contents:

Preface xxiii

Acknowledgments xxv

About the Authors xxvii

Part 1 Understanding Quality Concepts

1 Differing Perspectives on Quality 2

2 Quality Theory 27

3 Global Supply Chain Quality and International Quality Standards 53

Part 2 Designing and Assuring Quality

4 Strategic Quality Planning 88

5 The Voice of the Customer 113

6 The Voice of the Market 138

7 Quality and Innovation in Product and Process Design 161

8 Designing Quality Services 189

9 Managing Supplier Quality in the Supply Chain 221

Part 3 Implementing Quality

10 The Tools of Quality 238

11 Statistically Based Quality Improvement for Variables 279

12 Statistically Based Quality Improvement for Attributes 318

13 Lean and Six Sigma Management Principles and Tools 341

Part 4 Forever Improving the Quality System

14 Managing Quality Improvement Teams and Projects 386

15 Implementing and Validating the Quality System 419

Appendix A- 1

Glossary G- 1

Index I- 1

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