This is completed downloadable of Test Bank for Managing for Quality and Performance Excellence, 10th Edition
Product Details:
- ISBN-10 : 1305662547
- ISBN-13 : 978-1305662544
- Author: James R. Evans, William M. Lindsay
Packed with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book’s managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It’s everything you need — now and throughout your career — to ensure quality management success.
Table of Content:
- Part 1: Principles of Quality
- Ch 1: Introduction to Quality
- Defining Quality
- History of Quality Management
- Quality in Manufacturing
- Quality in Service Organizations
- Quality in Business Support Functions
- Quality and Competitive Advantage
- Quality and Personal Values
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Projects, Etc.
- Cases
- Notes
- Ch 2: Foundations of Quality Management
- The Deming Philosophy
- The Juran Philosophy
- The Crosby Philosophy
- Other Quality Philosophers
- Principles, Practices, and Techniques of Quality Management
- Variation and Statistical Thinking
- Quality Management Systems
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Projects, Etc.
- Cases
- Notes
- Ch 3: Customer Focus
- Customer Satisfaction and Engagement
- Identifying Customers
- Understanding Customer Needs
- Linking Customer Needs to Design, Production, and Service Delivery
- Building a Customer-Focused Organization
- Managing Customer Relationships
- Measuring Customer Satisfaction and Engagement
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Problems
- Projects, Etc.
- Cases
- Notes
- Ch 4: Workforce Focus
- The Evolution of Workforce Management
- High Performance Work Culture
- Principles of Workforce Engagement and Motivation
- Designing High-Performance Work Systems
- Assessing Workforce Effectiveness, Satisfaction, and Engagement
- Sustaining High-Performance Work Systems
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Projects, Etc.
- Cases
- Notes
- Ch 5: Process Focus
- Process Management
- Identifying Processes and Requirements
- Process Design
- Process Control
- Process Improvement
- Managing Supply Chain Processes
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Problems
- Projects, Etc.
- Cases
- Notes
- Part 2: Tools and Techniques for Quality
- Ch 6: Statistical Methods in Quality Management
- Basic Probability Concepts
- Probability Distributions
- Statistical Methodology
- Statistical Analysis with Microsoft Excel
- Statistical Inference
- Summary of Key Points and Terminology
- Review Questions
- Problems
- Projects, Etc.
- Cases
- Notes
- Ch 7: Design for Quality and Product Excellence
- Product Development
- Concept Development and Innovation
- Detailed Design
- Design for Reliability
- Design Optimization
- Design Verification
- Summary of Key Points and Terminology
- Review Questions
- Problems
- Projects, Etc.
- Cases
- Notes
- Ch 8: Measuring and Controlling Quality
- Measurement for Quality Control
- Measurement System Evaluation
- Process Capability Measurement
- Pre-Control
- Statistical Process Control
- Control Charts for Variables Data
- Control Charts for Attributes Data
- Summary of Control Chart Construction
- Implementing Statistical Process Control
- Summary of Key Points and Terminology
- Review Questions
- Problems
- Cases
- Notes
- Ch 9: Process Improvement and Six Sigma
- Process Improvement Methodologies
- Six Sigma
- Implementing Six Sigma
- Using the DMAIC Process
- Lean Tools for Process Improvement
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Problems
- Projects, Etc.
- Cases
- Notes
- Part 3: Beyond Quality Management: Managing for Performance Excellence
- Ch 10: The Baldrige Framework for Performance Excellence
- The Baldrige Excellence Framework
- International Quality and Performance Excellence Programs
- Baldrige, ISO 9000, and Six Sigma
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Projects, Etc.
- Cases
- Notes
- Ch 11: Strategy and Performance Excellence
- The Scope of Strategic Planning
- The Seven Management and Planning Tools
- Organizational Design for Performance Excellence
- Core Competencies and Strategic Work System Design
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Projects, Etc.
- Cases
- Notes
- Ch 12: Measurement and Knowledge Management for Performance Excellence
- The Value and Scope of Performance Measurement
- Designing Effective Performance Measurement Systems
- Analyzing and Using Performance Data
- Managing Information Resources
- Knowledge Management
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Projects, Etc.
- Cases
- Notes
- Ch 13: Leadership for Performance Excellence
- Leadership Competencies and Practices
- Leadership Theory and Practice
- Leadership, Governance, and Societal Responsibilities
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Projects, Etc.
- Cases
- Notes
- Ch 14: Building and Sustaining Quality and Performance Excellence
- Organizational Culture and Change
- Strategies for Quality and Performance Excellence
- The Journey toward Performance Excellence
- A View toward the Future
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Projects, Etc.
- Cases
- Notes
- Appendices
- Appendix A: Tables
- Appendix B: Factors for Control Charts
- Appendix C: Random Digits
- Index
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