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Test Bank for Management, 12th Edition : Kreitner

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Test Bank for Management, 12th Edition : Kreitner

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MANAGEMENT, 12th Edition takes a practical, student-oriented approach toward teaching management with an emphasis on current topics, including issues of diversity, ethics, and technology. The student-friendly content features references to pop culture and cites current publications of interest to students. In addition to providing the management framework and introducing students to contemporary management topics, the text provides experiential activities to get students thinking and acting like real-life managers. A robust network of supplements helps students to understand the hands-on, real-world application of chapter concepts.

 

Table of Content:

  1. Part 1: The Management Challenge
  2. Ch 1: Managers and Entrepreneurs
  3. Management Defined
  4. What Do Managers Do?
  5. Learning to Manage
  6. Small-Business Management
  7. Summary
  8. Terms to Understand
  9. Action Learning Exercise
  10. Ethics Exercise
  11. Managers-In-Action Video Case Study
  12. Ch 2: The Evolution of Management Thought
  13. The Practice and Study of Management
  14. The Universal Process Approach
  15. The Operational Approach
  16. The Behavioral Approach
  17. The Systems Approach
  18. The Contingency Approach
  19. The Era of Management by Best Seller: Proceed with Caution
  20. Summary
  21. Terms to Understand
  22. Action Learning Exercise
  23. Ethics Exercise
  24. Managers-In-Action Video Case Study
  25. Ch 3: The Changing Environment of Management
  26. The Social Environment
  27. The Political-Legal Environment
  28. The Economic Environment
  29. The Technological Environment
  30. Summary
  31. Terms to Understand
  32. Action Learning Exercise
  33. Ethics Exercise
  34. Managers-In-Action Video Case Study
  35. Ch 4: International Management and Cross-Cultural Competence
  36. Global Organizations for a Global Economy
  37. Toward Greater Global Awareness and Cross-Cultural Effectiveness
  38. Are U.S. Global Corporations Turning the World into a Single “Americanized” Culture?
  39. Comparative Management Insights
  40. Staffing Foreign Positions
  41. Summary
  42. Terms to Understand
  43. Action Learning Exercise
  44. Ethics Exercise
  45. Managers-In-Action Video Case Study
  46. Ch 5: Management’s Social and Ethical Responsibilities
  47. Social Responsibility: Definition and Perspectives
  48. Toward Greater Social Responsibility
  49. The Ethical Dimension of Management
  50. Encouraging Ethical Conduct
  51. Summary
  52. Terms to Understand
  53. Action Learning Exercise
  54. Ethics Exercise
  55. Managers-In-Action Video Case Study
  56. Part 2: Planning and Decision Making
  57. Ch 6: The Basics of Planning and Project Management
  58. Coping with Uncertainty
  59. The Essentials of Planning
  60. Management by Objectives and Project Planning
  61. Graphical Planning/Scheduling/Control Tools
  62. Break-Even Analysis
  63. Summary
  64. Terms to Understand
  65. Action Learning Exercise
  66. Ethics Exercise
  67. Managers-In-Action Video Case Study
  68. Ch 7: Strategic Management: Planning for Long-Term Success
  69. Strategic Management = Strategic Planning + Implementation + Control
  70. Thinking and Acting Strategically (Including Internet and Social Media Strategies)
  71. The Strategic Management Process
  72. Strategic Implementation and Control
  73. Forecasting
  74. Summary
  75. Terms to Understand
  76. Action Learning Exercise
  77. Ethics Exercise
  78. Managers-In-Action Video Case Study
  79. Ch 8: Decision Making and Creative Problem Solving
  80. Challenges for Decision Makers
  81. Making Decisions
  82. Group-Aided Decision Making: A Contingency Perspective
  83. Managerial Creativity
  84. Creative Problem Solving
  85. Summary
  86. Terms to Understand
  87. Action Learning Exercise
  88. Ethics Exercise
  89. Managers-In-Action Video Case Study
  90. Part 3: Organizing, Managing Human Resources, and Communicating
  91. Ch 9: Organizations: Effectiveness, Design, and Cultures
  92. Organizational Structure and Effectiveness
  93. Contingency Design
  94. Effective Delegation
  95. The Changing Shape of Organizations
  96. Organizational Cultures
  97. Summary
  98. Terms to Understand
  99. Action Learning Exercise
  100. Ethics Exercise
  101. Managers-In-Action Video Case Study
  102. Ch 10: Human Resource Management
  103. Human Resource Strategy: A People-Centered Approach
  104. Recruitment and Selection
  105. Performance Appraisal
  106. Training
  107. Contemporary Human Resource Challenges and Problems
  108. Summary
  109. Terms to Understand
  110. Action Learning Exercise
  111. Ethics Exercise
  112. Managers-In-Action Video Case Study
  113. Ch 11: Communicating in the Internet Age
  114. The Communication Process
  115. Media Selection in Cross-Cultural Settings
  116. Dynamics of Organizational Communication
  117. Communicating in the Digital Workplace
  118. Becoming a Better Communicator
  119. Summary
  120. Terms to Understand
  121. Action Learning Exercise
  122. Ethics Exercise
  123. Managers-In-Action Video Case Study
  124. Part 4: Motivating and Leading
  125. Ch 12: Motivating Job Performance
  126. Motivation Theories
  127. Motivation through Job Design
  128. Motivation through Rewards
  129. Motivation through Employee Participation and Engagement
  130. Motivation through Quality-of-Work-Life Programs
  131. Summary
  132. Terms to Understand
  133. Action Learning Exercise
  134. Ethics Exercise
  135. Managers-In-Action Video Case Study
  136. Ch 13: Group Dynamics and Teamwork
  137. Fundamental Group Dynamics
  138. Group Development
  139. Organizational Politics
  140. Conformity and Groupthink
  141. Teams, Teamwork, and Trust
  142. Summary
  143. Terms to Understand
  144. Action Learning Exercise
  145. Ethics Exercise
  146. Managers-In-Action Video Case Study
  147. Ch 14: Influence, Power, and Leadership
  148. Influence Tactics in the Workplace
  149. Power
  150. Leadership
  151. Mentoring
  152. Behavior Modification
  153. Summary
  154. Terms to Understand
  155. Action Learning Exercise
  156. Ethics Exercise
  157. Managers-In-Action Video Case Study
  158. Ch 15: Change, Conflict, and Negotiation
  159. Change: Organizational and Individual Perspectives
  160. Overcoming Resistance to Change
  161. Making Change Happen
  162. Managing Conflict
  163. Negotiating
  164. Summary
  165. Terms to Understand
  166. Action Learning Exercise
  167. Ethics Exercise
  168. Managers-In-Action Video Case Study
  169. Part 5: Organizational Control Processes
  170. Ch 16: Organizational Control and Quality Improvement
  171. Fundamentals of Organizational Control
  172. Crisis Management
  173. The Quality Challenge
  174. An Introduction to Total Quality Management (TQM)
  175. Deming Management
  176. Summary
  177. Terms to Understand
  178. Action Learning Exercise
  179. Ethics Exercise
  180. Managers-In-Action Video Case Study
  181. References
  182. Indexes

 

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