PART I: CONCEPTUAL FOUNDATIONS OF NURSE-CLIENT RELATIONSHIPS

1. Theoretical Perspectives and Contemporary Issues

2. Professional Guides to Action in Interpersonal Relationships

3. Clinical Judgment: Applying Critical Thinking and Ethical Decision Making

PART II: THE NURSE-CLIENT RELATIONSHIP

4. Self-Concept in the Nurse-Client Relationship

5. Structuring the Relationship

6. Bridges and Barriers in the Therapeutic Relationship

7. Professional Nursing Roles in Therapeutic Relationships

8. Communicating with Clients Experiencing Loss and Grief

PART III: THERAPEUTIC COMMUNICATION

9. Communication Styles

10. Developing Therapeutic Communication Skills

11. Intercultural Communication

12. Communicating in Groups

13. Communicating with Families

14. Resolving Conflict Between Nurse and Client

15. Health Promotion and Client Learning Needs

16. Health Teaching in the Nurse-Client Relationship

PART IV: RESPONDING TO SPECIAL NEEDS

17. Communicating with Clients Experiencing Communication Deficits

18. Communicating with Children

19. Communicating with Older Adults

20. Communicating with Clients in Stressful Situations

21. Communicating with Clients in Crisis

PART V: PROFESSIONAL ISSUES

22. Communicating for a Safe Environment NEW!

23. Communicating with Other Health Professionals

24. Communicating for Continuity of Care NEW!

25. Documentation in the Age of the Electronic Health Record

26. Communication at the Point of Care: Application of e-Health Technologies

Glossary

Index