Test Bank for Information Technology for Management: On-Demand Strategies for Performance, Growth and Sustainability, 11th Edition, Efraim Turban, Carol Pollard, Gregory Wood, ISBN; 1118890868, ISBN: 9781118890868

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Product details:

• ISBN-10 ‏ : ‎ 1118890795
• ISBN-13 ‏ : ‎ 978-1118890790
• Author: Turban; Pollard

Information technology is ever-changing, and that means that those who are working, or planning to work, in the field of IT management must always be learning. In the new edition of the acclaimed Information Technology for Management, the latest developments in the real world of IT management are covered in detail thanks to the input of IT managers and practitioners from top companies and organizations from around the world.
Focusing on both the underlying technological developments in the field and the important business drivers performance, growth and sustainability—the text will help students explore and understand the vital importance of IT’s role vis-a-vis the three components of business performance improvement: people, processes, and technology. The book also features a blended learning approach that employs content that is presented visually, textually, and interactively to enable students with different learning styles to easily understand and retain information. Coverage of next technologies is up to date, including cutting-edged technologies, and case studies help to reinforce material in a way that few texts can.

Table Of Contents:

Part 1 Reshaping Enterprises and Consumers in the On-Demand Economy

1 Disruptive IT Impacts Companies, Competition, and Careers 1

Case 1.1 Opening Case: Uber and Airbnb Revolutionize Business Models in the On-Demand Economy 3

1.1 Doing Business in the On-Demand Economy 4

Growth of the On-Demand Economy 5

Digital Business Models 6

IT’s Role in the On-Demand Economy 7

IT Business Objectives 8

1.2 Business Process Improvement and Competitive Advantage 8

What Is a Business Process? 9

Improving Business Processes 9

Don’t Automate, Obliterate! 10

Gaining a Competitive Advantage 11

Software Support for BPM 13

1.3 IT Innovation and Disruption 13

Social–Mobile–Analytics–Cloud (SMAC) Model 13

Technology Mega Trends 14

Lessons Learned from Companies Using Disruptive Technologies 16

1.4 IT and You 17

On-Demand Workers 17

IT Adds Value to Your Performance and Career 19

Becoming an Informed IT User 21

Case 1.2 Business Case: The Internet of Things Comes to the NFL 23

Case 1.3 Video Case: Knowing More and Doing More 24

2 Information Systems, IT Architecture, Data Governance, and Cloud Computing 25

Case 2.1 Opening Case: Detoxing Location-Based Advertising Data at MEDIATA 27

2.1 IS Concepts and Classification 28

Components of an IS 29

Data, Information, Knowledge, and Wisdom 30

Types of ISs 31

Transaction Processing System (TPS) 32

Management Information System (MIS) 33

Decision Support System (DSS) 34

Executive Information System (EIS) 35

ISs Exist within Corporate Culture 36

2.2 IT Infrastructure, IT Architecture, and Enterprise Architecture 37

EA Helps to Maintain Sustainability 38

Developing an Enterprise Architecture (EA) 41

2.3 Information Management and Data Governance 42

Information Management Harnesses Scattered Data 43

Reasons for Information Deficiencies 43

Factors Driving the Shift from Silos to Sharing and Collaboration 45

Business Benefits of Information Management 45

Data Governance: Maintaining Data Quality and Cost Control 46

2.4 Data Centers and Cloud Computing 48

Data Centers 48

Integrating Data to Combat Data Chaos 50

Cloud Computing 52

Selecting a Cloud Vendor 52

Cloud Infrastructure 54

Issues in Moving Workloads from the Enterprise to the Cloud 54

2.5 Cloud Services and Virtualization 55

Anything as a Service (XAAS) Models 55

Going Cloud 58

Virtualization and Virtual Machines 58

Case 2.2 Business Case: Data Chaos Creates Risk 62

Case 2.3 Video Case: Cloud Computing at Coca-Cola Is Changing Everything 63

3 Data Management, Data Analytics, and Business Intelligence 65

Case 3.1 Opening Case: Coca-Cola Strategically Manages Data to Retain

Customers and Reduce Costs 66

3.1 Data Management and Database Technologies 69

Database Management Systems and SQL 69

DBMS and Data Warehousing Vendors Respond to Latest Data Demands 72

3.2 Centralized and Distributed Database Architectures 73

Garbage In, Garbage Out 75

Data Ownership and Organizational Politics 76

Data Life Cycle and Data Principles 77

Master Data and Master Data Management 78

3.3 Data Warehouses 79

Procedures to Prepare EDW Data for Analytics 80

Building a Data Warehouse 80

Real-Time Support from an Active Data Warehouse 81

3.4 Big Data Analytics and Data Discovery 83

Human Expertise and Judgment are Needed 85

Data and Text Mining 88

Creating Business Value 88

Text Analytics Procedure 90

Analytics Vendor Rankings 90

3.5 Business Intelligence and Electronic Records Management 91

Business Benefits of BI 92

Common Challenges: Data Selection and Quality 92

Aligning BI Strategy with Business Strategy 92

BI Architecture and Analytics 93

Electronic Records Management 94

Legal Duty to Retain Business Records 94

ERM Best Practices 94

ERM Benefits 95

ERM for Disaster Recovery, Business Continuity, and Compliance 95

Case 3.2 Business Case: Big Data Analytics is the “Secret Sauce” for Revitalizing McDonald’s 98

Case 3.3 Video Case: Verizon Improves Its Customer Experience with Data Driven Decision-Making 99

4 Networks, Collaborative Technology, and the Internet of Things 101

Case 4.1 Opening Case: Sony Builds an IPv6 Network to Fortify Competitive Edge 102

4.1 Network Fundamentals 104

Network Types 104

Intranets, Extranets, and Virtual Private Networks 105

Network Terminology 105

Functions Supported by Business Networks 106

Quality of Service 107

4.2 Internet Protocols (IP), APIs, and Network Capabilities 109

Comparing 3G, 4G, 4G LTE, and 5G Network Standards 110

Circuit versus Packet Switching 111

Application Program Interfaces and Operating Systems 111

4.3 Mobile Networks and Near-Field Communication 113

Increase in Mobile Network Traffic and Users 114

Higher Demand for High-Capacity Mobile Networks 115

Mobile Infrastructure 115

Two Components of Wireless Infrastructure 116

Business Use of Near-Field Communication 117

Choosing Mobile Network Solutions 118

4.4 Collaborative Technologies and the Internet of Things 119

Virtual Collaboration 120

Group Work and Decision Processes 120

The Internet of Things (IoT) 121

IoT Sensors, Smart Meters, and the Smart Grid 121

Case 4.2 Business Case: Google Maps API for Business 125

Case 4.3 Video Case: Small Island Telecom Company Goes Global 126

5 Cybersecurity and Risk Management Technology 127

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