1. Part 1: Why MIS?
2. 1. The Importance of MIS
3. Q1-1. What Is an Information System?
4. Q1-2. What Is MIS?
5. Development and Use of Information Systems
6. Achieving Business Goals and Objectives
7. MIS in Use: Social Media: Changing the Relationship Between Customers and Business
8. Q1-3. How Does an IS Differ from IT?
9. Q1-4. How Important Are Information Systems to Our Economy?
10. Q1-5. How Do Successful Business Professionals Use Information Systems?
11. Q1-6. What Is the Shape of Things to Come?
12. MIS in Use: Google Knows Best
13. Q1-7. What Is This Course About?
14. How Does the Knowledge in This Chapter Help You?
15. Active Review
16. Key Terms and Concepts
17. Using Your Knowledge
18. Collaborative Exercises
19. Case Study 1: Running at the Speed of the Web: The Running Room
20. What Do You Think? Duller Than Dirt?
21. 2. Business Processes and Decision Making
22. Q2-1. “How Did This Stuff Get Here?
23. Q2-2. What Is a Business Process?
24. Q2-3. What Are the Components of a Business Process?
25. Q2-4. What Is Information?
26. Definitions Vary
27. Where Is Information?
28. Characteristics of Good Information
29. Q2-5. What Is the Role of Information in Business Processes?
30. Business Process Management
31. Q2-6. How Do Information Systems Support Business Processes?
32. What Does It Mean to Automate a Process Activity?
33. An Information System to Support Counter Sales
34. An Information System to Support Payment
35. An Information System to Support Purchasing
36. Q2-7. How Do Information Systems Support Decision Making?
37. Decisions Vary by Level
38. Decisions Vary by Structure
39. Supporting Decision Making
40. Q2-8. What Is Your Role?
41. MIS in Use: Helm: Software Making Waves
42. How Does the Knowledge in This Chapter Help You?
43. Active Review
44. Key Terms and Concepts
45. Using Your Knowledge
46. Collaborative Exercises
47. Case Study 2: High Touch, High Tech
48. What Do You Think? Your Personal Competitive Advantage
49. Knowledge Extension 2: Business Process Modelling
50. KE2-1. How Can Business Process Modelling Help Organizations?
51. How Best Bikes Works
52. The Existing Best Bikes Process
53. How Best Bikes Processes Must Change To Support 3D Printing
54. KE2-2. How Can Information Systems Improve Process Quality?
55. What Is Process Quality?
56. Using Information Systems to Improve Process Quality
57. Use an Information System to Store Vendor Data
58. Store Vendor Product and Performance Data in a Database
59. Active Review
60. Key Terms and Concepts
61. 3. Productivity, Innovation, and Strategy
62. Q3-1. Why Should I Care About Productivity and Innovation?
63. Q3-2. What Is Business Technology Management (BTM), and How Is It Related to Productivity and Innova
64. Q3-3. How Do Information Systems Improve Productivity?
65. Business Processes and Value Chains
66. Q3-4. How Are Organizational Strategy and Industry Structure Related?
67. MIS in Use: Winterbourne Bicycle Institute: Building the Biking Experience
68. Q3-5. What Is the Relationship Between Innovation and Information Technology?
69. Q3-6. How Do Information Systems Provide Competitive Advantage?
70. Competitive Advantage via Products and Services
71. Competitive Advantage via Business Processes
72. Q3-7. Can Competitive Advantage Through Information Systems Be Sustained?
73. So What? Your Personal Competitive Advantage
74. How Does the Knowledge in This Chapter Help You?
75. Active Review
76. Key Terms and Concepts
77. Using Your Knowledge
78. Collaborative Exercises
79. Case Study 3: The Amazon of Innovation
80. What Do You Think? The Digital Divide
81. Knowledge Extension 4: Introduction to Microsoft Excel 2016
82. KE4-1. What Is a Spreadsheet?
83. KE4-2. How Do You Get Started with Excel?
84. KE4-3. How Can You Enter Data?
85. Key in the Data
86. Let Excel Add the Data Using a Pattern
87. KE4-4. How Can You Insert and Delete Rows and Columns and Change Their Size?
88. KE4-5. How Can You Format Data?
89. KE4-6. How Can You Create a (Simple) Formula?
90. KE4-7. How Do I use Vlookup?
91. KE4-8. How Do I use Advanced Functions Such as Solver?
92. KE4-9. What Are Pivot Tables and How Do I use Them?
93. KE4-10. How Can You Print Results?
94. Active Review
95. Key Terms and Concepts
96. Using Your Knowledge
97. Part 2: Using Information Technology
98. 4. Hardware and Software
99. Q4-1. What Do Business Professionals Need to Know About Computer Hardware?
100. Hardware Components
101. Types of Hardware
102. Computer Data
103. Computer Data Sizes
104. Specifying Hardware with Computer Data Sizes and Processing Speeds
105. Q4-2. How Can New Hardware Affect Competitive Strategies?
106. The Internet of Things
107. Impact of the Internet of Things
108. Self-driving Cars
109. Self-driving Cars Will Make Things Easier
110. Self-driving Cars Will Make Things Cheaper
111. Self-driving Cars Will Make Things Safer
112. Self-driving Cars Will Disrupt Businesses
113. 3D Printing
114. Q4-3. What Do Business Professionals Need to Know About Software?
115. What Are the Major Operating Systems?
116. Nonmobile Client Operating Systems
117. Mobile Client Operating Systems
118. Server Operating Systems
119. Virtualization
120. Owning Versus Licensing
121. What Types of Applications Exist, and How Do Organizations Obtain Them?
122. Horizontal Applications
123. Vertical Applications
124. One-of-a-Kind Applications
125. Selecting an Application Type
126. What Is Firmware?
127. Q4-4. Is Open Source Software a Viable Alternative?
128. Why Do Programmers Volunteer Their Services?
129. How Does Open Source Work?
130. So, Is Open Source Viable?
131. How Does the Knowledge in This Chapter Help You?
132. Active Review
133. Key Terms and Concepts
134. Using Your Knowledge
135. Collaboration Exercises
136. Case Study 4: Network Effects, Increasing Returns, and Lock-In
137. What Do You Think? Keeping Up to Speed
138. 5. Database and Content Management
139. Q5-1. Why Do You Need to Know About Databases and What Is Their Purpose?
140. Reasons for Learning Database Technology
141. What Is the Purpose of a Database?
142. Q5-2. What Is Content and How Is It Organized?
143. Opentext: From Spinoff to Market Leader
144. Q5-3. What Does a Database Contain?
145. Relationships Among Records
146. Metadata
147. Q5-4. What Is a DBMS, and What Does It Do?
148. The Database Management System
149. Creating the Database and Its Structures
150. Processing the Database
151. Administering the Database
152. Q5-5. What Is a Database Application?
153. MIS in Use: The Many Names of One Customer
154. Forms, Reports, and Queries
155. Database Application Programs
156. Multiuser Processing
157. Q5-6. What Is the Difference Between Databases and Where Are We Headed?
158. Need to Store New Data Types Differently
159. Need for Faster Processing Using Many Servers
160. Nontraditional DBMS Types
161. Will These New Products Replace the Relational Model?
162. What Do Nonrelational DBMS Mean for You?
163. How Does the Knowledge in This Chapter Help You?
164. Active Review
165. Key Terms and Concepts
166. Using Your Knowledge
167. Case Study 5: Searching for Pianos …
168. What Do You Think? Nobody Said I Shouldn’t
169. Knowledge Extension 6: Database Design
170. KE6-1. Who Will Volunteer?
171. KE6-2. How Are Database Application Systems Developed?
172. KE6-3. What Are the Components of the Entity-Relationship Data Model?
173. Entities
174. Relationships
175. KE6-4. How Is a Data Model Transformed into a Database Design?
176. Normalization
177. Representing Relationships
178. KE6-5. What Is the Users’ Role?
179. KE6-6. Who Will Volunteer? (Continued)
180. Active Review
181. Key Terms and Concepts
182. Using Your Knowledge
183. Knowledge Extension 7: Using Microsoft Access 2016
184. KE7-1. How Do You Create Tables?
185. Starting Access
186. Creating Tables
187. KE7-2. How Do You Create Relationships?
188. KE7-3. How Do You Create a Data Entry Form?
189. KE7-4. How Do You Create Queries Using the Query Design Tool?
190. KE7-5. How Do You Create a Report?
191. Active Review
192. Using Your Knowledge
193. 6. The Cloud
194. Q6-1. Why Should I Care About Networks?
195. Networks and Collaboration
196. Network Externalities
197. What Is the Global Positioning System (GPS)?
198. Q6-2. What Is a Computer Network?
199. Q6-3. Why is the Cloud the Future for Most Organizations?
200. What Is the Cloud?
201. Why Is the Cloud Preferred to In-House Hosting?
202. Why Now?
203. When Does the Cloud Not Make Sense?
204. Q6-4. How Do Organizations Use the Cloud?
205. Cloud Services from Cloud Vendors
206. Content Delivery Networks
207. Use Web Services Internally
208. Q6-5. How Can Organizations Use Cloud Services Securely?
209. Virtual Private Network (VPN)
210. Using a Private Cloud
211. Using a Virtual Private Cloud
212. So What? Net Neutrality Enabled
213. Q6-6. What Does the Cloud Mean for Your Future?
214. Q6-7. How Is Mobile Computing Changing the Way We Work and Live?
215. A Word of Caution
216. MIS in Use: Never Miss Your Bus
217. How Does the Knowledge in This Chapter Help You?
218. Active Review
219. Key Terms and Concepts
220. Using Your Knowledge
221. Collaborative Exercises
222. What Do You Think? Human Networks Matter More
223. Knowledge Extension 9: Network and Cloud Technology
224. KE9-1. What Is a Computer Network?
225. KE9-2. What Are the Components of a LAN?
226. Connecting your LAN to the Internet
227. KE9-3. How Does the Internet Work?
228. An Internet Example
229. Carriers and Net Neutrality
230. Internet Addressing
231. Processing on a Web Server
232. KE9-4. How Does the Cloud Work?
233. Service-Oriented Architecture (SOA)
234. Protocols Supporting Web Services
235. Active Review
236. Key Terms and Concepts
237. Using Your Knowledge
238. Part 3: Using IS for Competitive Advantage
239. 7. Organizations and Information Systems
240. Q7-1. What Are the Fundamental Ways of Achieving Competitive Advantage?
241. Q7-2. What Are Business Functions and Functional Systems?
242. Functional Silos and Cross-Functional Systems
243. Why Are Functional Systems Changing?
244. Q7-3. How Can Business Processes Be Improved?
245. Integrating Functional Systems: EAI and ERP
246. Q7-4. What Are the Challenges of Implementing Business Process Changes?
247. Q7-5. What Is the Importance of Industry Standard Processes?
248. Q7-6. What Are ERP Systems?
249. ERP Characteristics
250. Benefits of ERP
251. Q7-7. What Are CRM Systems?
252. Q7-8. What Are SCM Systems?
253. Supplier Relationship Management
254. MIS in Use: Yes We Can: Lessons Learned in ERP Implementation at DPT
255. How Does the Knowledge in This Chapter Help You?
256. Active Review
257. Key Terms and Concepts
258. Using Your Knowledge
259. Collaborative Exercises
260. Case Study 7: Moving Like a Deere: Deere’s Innovative Revolution
261. What Do You Think? Available Only in Vanilla?
262. 8. Decision Making and Business Intelligence
263. Q8-1. Do Managers Make Rational Decisions?
264. Information Overload
265. Data Quality
266. Q8-2. What Are OLTP and OLAP and How Do They Support Decision Making?
267. Q8-3. What Are Business Intelligence Systems?
268. MIS in Use: Sports Decisions Go High Tech
269. Q8-4. How Do Organizations Use Data Warehouses to Acquire Data?
270. Q8-5. What Are the Differences Between Data Warehouses and Data Marts?
271. Q8-6. What Are Typical Data Mining Applications?
272. Unsupervised Data Mining
273. Supervised Data Mining
274. The Market-Basket Example
275. Big Data
276. How Does the Knowledge in This Chapter Help You?
277. Active Review
278. Key Terms and Concepts
279. Using Your Knowledge
280. Collaborative Exercises
281. Case Study 8: Building Data for Decision Making at Home Depot
282. What Do You Think? Unseen Cyberazzi
283. 9. Social Networking, Ecommerce, and the Web
284. Q9-1. What Is a Social Media Information System (SMIS)?
285. Three SMIS Roles
286. SMIS Components
287. Q9-2. How Do SMIS Advance Organizational Strategy?
288. Social Media and the Sales and Marketing Activity
289. Social Media and Customer Service
290. Social Media and Inbound and Outbound Logistics
291. Social Media and Manufacturing and Operations
292. Social Media and Human Resources
293. So What? Facebook for Organizations
294. Q9-3. How Do SMIS Increase Social Capital?
295. What Is the Value of Social Capital?
296. How Do Social Networks Add Value to Businesses?
297. Q9-4. How Do (Some) Companies Earn Revenue From Social Media?
298. You Are the Product
299. Revenue Models for Social Media
300. Does Mobility Reduce Online Ad Revenue?
301. Q9-5. How Can Organizations Address SMIS Security Concerns?
302. Managing the Risk of Employee Communication
303. Managing the Risk of Inappropriate Content
304. Internal Risks from Social Media
305. Q9-6. Where Is Social Media Taking Us?
306. Q9-7. What Is Ecommerce, and How Is It Used?
307. Ecommerce Merchant Companies
308. Nonmerchant Ecommerce
309. Benefits of Ecommerce
310. The Challenges of Ecommerce
311. So What? Synthetic Friends
312. MIS in Use: Digital Is Forever
313. How Does the Knowledge in This Chapter Help You?
314. Active Review
315. Key Terms and Concepts
316. Using Your Knowledge
317. Collaboration Exercises
318. Case Study 9: Let Me Get That: Buyatab and Where Good Ideas Come From
319. What Do You Think? Hiding the Truth?
320. Part 4: Information Systems Management
321. 10. Acquiring Information Systems Through Projects
322. Q10-1. How Can Information Systems Be Acquired?
323. Q10-2. What Are IT Projects, and What Does PMBOK Mean?
324. Q10-3. What Should You Know About IT Operations and IT Projects?
325. What About the Web?
326. Q10-4. Why Are IT Projects So Risky?
327. Q10-5. What Is a SDLC?
328. Phase 1: Defining Systems
329. Phase 2: Requirements Analysis
330. Q10-6. How Are Information Systems Designed, Implemented, and Maintained?
331. Phase 3: Component Design
332. Phase 4: Implementation
333. Phase 5: Maintenance
334. Q10-7. What Is Outsourcing, and What Are Application Service Providers?
335. Application Service Providers
336. MIS in Use: From Lemons to Lemonade
337. How Does the Knowledge in This Chapter Help You?
338. Active Review
339. Key Terms and Concepts
340. Using Your Knowledge
341. Collaborative Exercises
342. Case Study 10: Email or Freemail?
343. What Do You Think? The Real Estimation Process
344. Knowledge Extension 16: Introduction to Microsoft Project
345. KE16-1. What Is Project Management Software?
346. KE16-2. How Do I Create and Manage Tasks?
347. Creating Subtasks
348. Creating Dependencies
349. KE16-3. How Do I Manage Resources?
350. Adding Resources to Tasks
351. Active Review
352. Key Terms and Concepts
353. Using Your Knowledge
354. 11. Structure, Governance, and Ethics
355. Q11-1. How Is the IT Department Organized?
356. What About the Web?
357. Q11-2. What Jobs Exist in IT Services?
358. So What? Jumping Aboard the Bulldozer
359. Q11-3. What Is IT Architecture?
360. Q11-4. What Is Alignment, Why Is It Important, and Why Is It Difficult?
361. Q11-5. What Is Information Systems Governance?
362. The Sarbanes-Oxley Act (SOX) and the Budget Measures Act (Bill 198)
363. Summary
364. Q11-6. What Is an Information Systems Audit, and Why Should You Care About It?
365. Why Should You Care About Information Systems Governance and Information Systems Audits?
366. Q11-7. What Is Information Systems Ethics?
367. MIS in Use: Sarbanes-Oxley: Boon or Bane?
368. Q11-8. What Is Green IT, and Why Should You Care About It?
369. How Does the knowledge in This chapter help you?
370. Active Review
371. Key Terms and Concepts
372. Using Your Knowledge
373. Collaborative Exercises
374. Case Study 11: Governance at Pacific Blue Cross
375. What Do You Think? The Ethics of Misdirected Information
376. 12. Managing Information Security and Privacy
377. Q12-1. What Is Identity Theft?
378. Q12-2. What Is PIPEDA?
379. So What? Protecting Yourself from Identity Theft
380. Q12-3. What Types of Security Threats Do Organizations Face?
381. Unauthorized Data Disclosure
382. Incorrect Data Modification
383. Faulty Service
384. Denial of Service
385. Loss of Infrastructure
386. Elements of a Security Program
387. Q12-4. How Can Technical Safeguards Protect Against Security Threats?
388. Identification and Authentication
389. Single Sign-On for Multiple Systems
390. Encryption and Firewalls
391. Malware Protection
392. Malware Safeguards
393. Q12-5. How Can Data Safeguards Protect Against Security Threats?
394. Q12-6. How Can Human Safeguards Protect Against Security Threats?
395. Human Safeguards for Employees
396. MIS in Use: What Is My True Name?
397. Human Safeguards for Non-employees
398. Account Administration
399. How Can You Create a Strong Password?
400. Security Monitoring
401. MIS in Use: Privacy and the Federal Government
402. Q12-7. What Is Disaster Preparedness?
403. Q12-8. How Should Organizations Respond to Security Incidents?
404. How Does the Knowledge in This Chapter Help You?
405. Active Review
406. Key Terms and Concepts
407. Using Your Knowledge
408. Collaborative Exercises
409. Case Study 12: Phishing for Credit Card Accounts
410. What Do You Think? The Final, Final Word
411. Glossary
412. Index
413. Back Cover

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