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Test bank for Developing Helping Skills: A Step-by-Step Approach to Competency 3rd Edition by Chang

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Test bank for Developing Helping Skills: A Step-by-Step Approach to Competency 3rd Edition by Chang

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Whether you are preparing for social work, psychology, counseling, marriage and family therapy, pastoral counseling, human services, or a related helping profession, this book presents the fundamental knowledge and skills you need. The authors’ multilayered learning system integrates reading and discussion with self-assessment and practice. DEVELOPING HELPING SKILLS prepares professionals in training for generalist practice with individuals, families, and groups, including entire communities and organizations. The text also includes a case that helps you learn to think like a professional. Finally, role playing in practice interviews as well as evaluation tools allow you to assess your progress and determine your readiness to apply your skills in real-life settings. If you use the MindTap online learning experience, you’ll have access to videos demonstrating application of the skills, flashcards, notetaking, a mobile app, and other resources to help you succeed in the course.

 

Table of Content:

  1. Section 1: Foundation
  2. Chapter 1: Understanding Yourself and Others
  3. Influences on Personal Development
  4. Homework Exercise 1.1 Understanding Your Personal Belief System
  5. Influence of Culture, Race, and Ethnicity
  6. Culture’s Influence on the Practitioner
  7. Homework Exercise 1.2 Culture, Race, Ethnicity, and Values
  8. Homework Exercise 1.3 Your Cultural Beliefs
  9. Culture’s Influence on Clients
  10. Influences of the Dominant Culture
  11. Homework Exercise 1.4 Benefits for Dominant Groups
  12. Influence of Gender
  13. Homework Exercise 1.5 Gender Influences
  14. Influence of Sexual Orientation
  15. Homework Exercise 1.6 Sexual Orientation Influences
  16. Influence of Socioeconomic Status
  17. Homework Exercise 1.7 Socioeconomic Class
  18. Influence of Spirituality and Religion
  19. Homework Exercise 1.8 The Influence of Religion or Spirituality
  20. Influence of Life Stages
  21. Homework Exercise 1.9 Life Stages
  22. Influence of Family of Origin
  23. Homework Exercise 1.10 Influences of Your Family Background
  24. Homework Exercise 1.11 Your Family’s Ways of Coping
  25. Influence of Disability and Ability
  26. Homework Exercise 1.12 Your View of Disabilities
  27. Influence of Stress and Demands
  28. Homework Exercise 1.13 Influence of Stress and Demands
  29. Influence of Your View of Self and Others
  30. Homework Exercise 1.14 Self-Understanding
  31. Apply and Demonstrate Practice Exercise 1: Reflection and Self-Understanding
  32. Summary
  33. Chapter 2: Ways of Understanding and Perceiving Self and Others
  34. The Constructivist Perspective
  35. Defining the Constructivist Perspective
  36. Personal and Social Constructs
  37. Homework Exercise 2.1 Social Constructionist
  38. Homework Exercise 2.2 Your Constructs of Self, Others, and the World
  39. Applying the Constructivist Perspective
  40. Homework Exercise 2.3 Identifying Constructs
  41. Family Systems
  42. Homework Exercise 2.4 Family Systems
  43. Applying the Family Systems Perspective
  44. The Ecological Perspective
  45. Defining the Ecological Perspective
  46. Ecological Perspective Concepts
  47. Applying the Ecological Perspective
  48. Homework Exercise 2.5 Ecological Perspective
  49. The Strengths Perspective
  50. Defining the Strengths Perspective
  51. Applying the Strengths Perspective
  52. Homework Exercise 2.6 Strengths
  53. Homework Exercise 2.7 Strengths and Challenges
  54. The Resilience Perspective
  55. Table 2.1 List of Protective Factors Across Four Ecosystem Levels
  56. Applying the Resilience Perspective
  57. Homework Exercise 2.8 Your Response to a Life Challenge
  58. The Empowerment Perspective
  59. Defining the Empowerment Perspective
  60. Homework Exercise 2.9 Understanding Empowerment
  61. Applying the Empowerment Perspective
  62. The Dual Perspective
  63. Defining the Dual Perspective
  64. Applying the Dual Perspective
  65. Table 2.2 Theories of Human Behavior
  66. Apply and Demonstrate Practice Exercise 2: Using the Perspectives in the Assessment Process
  67. Summary
  68. Chapter 3: Values, Ethics, and Legal Obligations
  69. Personal Values
  70. Homework Exercise 3.1 Your Values
  71. Professional Values
  72. Ethical Standards
  73. Professional Competency and Integrity
  74. Homework Exercise 3.2 Values and Ethnicity
  75. Technology and Ethics
  76. Confidentiality
  77. Stigma
  78. Moral Obligation and Modeling
  79. Technology and Confidentiality
  80. Prohibition of Boundary Violations
  81. Homework Exercise 3.3 Analyzing Potential Multiple Relationships
  82. Personal Relationships That Predate the Professional Relationship
  83. Homework Exercise 3.4 Responding to Friends
  84. Multiple Relationships During the Professional Relationship
  85. Sexual Relationships
  86. Multiple Relationships Following the End of Professional Relationships
  87. Homework Exercise 3.5 What to Say to a Client Who Asks You to Go to Lunch
  88. Behaviors with Boundary Implications
  89. Homework Exercise 3.6 Gift-Giving
  90. Homework Exercise 3.7 Boundary Issues Discussed in Codes of Ethics
  91. Assessment
  92. Informed Consent
  93. Homework Exercise 3.8 Informed Consent
  94. Legal Obligations
  95. Ethical Violations and Licensing
  96. Duties to Clients
  97. Legal Limits of Confidentiality
  98. Civil Legal Challenges
  99. Minimizing Risk of Ethical and Legal Challenges
  100. Homework Exercise 3.9 Legal Conflicts
  101. Ethical Decision Making
  102. Homework Exercise 3.10 Using Beneficence and Nonmaleficence
  103. Ethic Model of Decision Making
  104. Homework Exercise 3.11 Ethic Model of Decision Making
  105. Apply and Demonstrate Practice Exercise 3: Read the Following Scenario
  106. Summary
  107. Chapter 4: Professionalism and Professional Relationships
  108. Acting in a Professional Manner
  109. Homework Exercise 4.1 Communicating with Honesty and Sensitivity
  110. Professional Roles
  111. Advocating for Change
  112. Homework Exercise 4.2 Your Role in Advocacy
  113. Developing a Professional Identity
  114. Homework Exercise 4.3 Explaining Your Discipline to a Client
  115. Maintaining Respectful, Productive Relationships with Colleagues
  116. Homework Exercise 4.4 Different Approaches to a Client
  117. Using Supervision and Consultation
  118. Engaging in Career-Long Learning
  119. Homework Exercise 4.5 Using Technology in Career-Long Learning
  120. Unique Nature of Professional Relationships
  121. Table 4.1, Characteristics of Different Types of Relationships
  122. Homework Exercise 4.6 Understanding Practitioner–Client Relationships
  123. Apply and Demonstrate Practice Exercise: Professionalism and Professional Relationships
  124. Summary
  125. Section 2: Building Professional Relationships
  126. Chapter 5: Developing Working Relationships
  127. Use of Self
  128. Homework Exercise 5.1 Professional Use of Self
  129. Homework Exercise 5.2 Current Assets and Assets to Develop
  130. Helping Relationships
  131. Homework Exercise 5.3 Qualities in Helping Relationships
  132. Core Interpersonal Qualities
  133. Warmth
  134. Homework Exercise 5.4 Expressing Warmth
  135. Empathy
  136. Homework Exercise 5.5 Empathy
  137. Cultural Diversity and Empathy
  138. Box 5.1 Movies About Diverse Groups and Challenges
  139. Respect
  140. Homework Exercise 5.6 Respect
  141. Genuineness
  142. Homework Exercise 5.7 Genuineness
  143. Common Mistakes
  144. Offering Advice
  145. Reassuring
  146. Offering Excuses
  147. Asking Leading Questions
  148. Dominating Through Teaching
  149. Labeling
  150. Interrogating
  151. Homework Exercise 5.8 Unhelpful Responses You May Have Experienced
  152. Apply and Demonstrate Practice Exercise 5: Apply Understanding of How Diversity Affects People’s L
  153. Summary
  154. Chapter 6: Foundational Interpersonal Skills
  155. Core Interpersonal Skills for Helping
  156. Being a Good Observer
  157. Homework Exercise 6.1 Being a Good Observer
  158. Observing in Groups
  159. Observing in Community Groups and Organizations
  160. Attending to Clients
  161. Homework Exercise 6.2 Attending
  162. Active Listening
  163. Homework Exercise 6.3 Actively Listening
  164. Expressing Warmth
  165. Warmth Evaluation Scale
  166. Homework Exercise 6.4 Expressing Warmth
  167. Using Interpersonal Qualities and Skills in Practice Interviews
  168. Apply and Demonstrate Exercise 6: Attending, Observing, Listening, and Expressing Warmth
  169. Summary
  170. Chapter 7: Beginning and Ending a Meeting
  171. Preparing for Work
  172. Homework Exercise 7.1 Preparing to Meet with a New Client
  173. Homework Exercise 7.2 Preparing to Be Fully Present
  174. Beginning a First Meeting
  175. Setting the Tone
  176. Explaining the Process
  177. Homework Exercise 7.3 Beginning a First Group Meeting
  178. Beginning Subsequent Meetings
  179. Explaining Confidentiality
  180. Box 7.1 Example of What a Practitioner Might Say at the Beginning of a Meeting
  181. Minors and Confidentiality
  182. Confidentiality in Groups
  183. Administrative Contracts
  184. Box 7.2 Informed Consent
  185. Ending a Meeting
  186. Homework Exercise 7.4 Ending
  187. Working with Cases
  188. Case: Case, Part 1: Hideko Asks for Help
  189. Apply and Demonstrate Practice Exercise 7: Begining, Listening, and Ending
  190. Summary
  191. Chapter 8: Demonstrating Active Listening
  192. The Importance of Being Empathic
  193. Verbally Expressing Active Listening
  194. Homework Exercise 8.1 Listening for Empathic Responses
  195. Reflecting Content
  196. Homework Exercise 8.2 Reflecting Content
  197. Reflecting Feelings
  198. Reflecting Feelings in Families and Groups
  199. Homework Exercise 8.3 Reflecting Feelings
  200. Reflecting Feelings and Content
  201. Homework Exercise 8.4 Reflecting Feelings and Content
  202. Summarizing
  203. Homework Exercise 8.5 Summarizing
  204. Reflecting Meaning
  205. Homework Exercise 8.6 Reflecting Meanings
  206. Reflecting Understanding of Diversity Issues
  207. Evaluating Expressions of Empathy
  208. Homework Exercise 8.7 Expressing Empathy
  209. Empathy Evaluation Scale
  210. Apply and Demonstrate Practice Exercise 8: Demonstrating Active Listening and Expressing Empathic Un
  211. Summary
  212. Section 3: Exploring and Assessing with Clients
  213. Chapter 9: Using Questions
  214. Using Questions to Explore Further
  215. Open-Ended Questions
  216. Homework Exercise 9.1 Open-Ended Questions
  217. Closed-Ended Questions
  218. Homework Exercise 9.2 Closed-Ended Questions
  219. Using Question to Gain Deeper Understanding
  220. Seeking Clarification
  221. Homework Exercise 9.3 Seeking Clarification
  222. Client’s Role in Clarification
  223. Allowing Silence
  224. Homework Exercise 9.4 Allowing Silence
  225. Common Mistakes When Using Questions
  226. Homework Exercise 9.5 Multiple Questions
  227. Genuineness
  228. Homework Exercise 9.6 Characteristics and Behaviors Associated with Genuineness
  229. Genuineness Evaluation Scale
  230. Apply and Demonstrate Practice Exercise 9: Using Questions and Expressing Genuineness
  231. Summary
  232. Chapter 10: Exploring and Discovering
  233. Important Areas to Learn About
  234. Learning About the Problems or Challenges
  235. Homework Exercise 10.1 Learning About Problems or Challenges
  236. Learning About the Situation or Environment
  237. Homework Exercise 10.2 Persons and Their Environment
  238. Focusing on Strengths and Positive Factors
  239. Identifying Strengths and Positive Factors
  240. Homework Exercise 10.3 Identifying Strengths
  241. Questions to Learn About Strengths and Positive Factors
  242. Homework Exercise 10.4 Asking Questions About Positive Factors and Strengths
  243. Connecting Strengths and Empowerment
  244. Homework Exercise 10.5 Learning About Empowering Experiences
  245. Demonstrating Respect
  246. Respect Evaluation Scale
  247. Homework Exercise 10.6 Demonstrating Respect
  248. Case: Case, Part 2: First Meeting with Hideko
  249. Apply and Demonstrate Practice Exercise 10: Learning More by Exploring and Discovering Strengths and
  250. Summary
  251. Chapter 11: Assessing Readiness and Motivation
  252. Stages of Readiness to Change
  253. Precontemplation
  254. Contemplation
  255. Preparation
  256. Action
  257. Maintenance
  258. Relapse/Termination
  259. Homework Exercise 11.1 Stages of Change
  260. Table 11.1 Prochaska’s Stages of Readiness to Change
  261. Assessing Stage of Change
  262. Homework Exercise 11.2 Assessing Stage of Change
  263. Social Cognitive Theory
  264. Homework Exercise 11.3 Reflecting on Social Cognitive Theory
  265. Homework Exercise 11.4 Assessing Self-Efficacy
  266. Assessing Motivation to Change
  267. Homework Exercise 11.5 Motivation for Change
  268. Discounting
  269. Homework Exercise 11.6 Discounting
  270. Other Factors That Influence Motivation to Change
  271. Strengths, Capacity, and Resources
  272. Homework Exercise 11.7 Relationship of Strengths, Capacity, and Resources to Motivation
  273. Level of Stress and Demands
  274. Homework Exercise 11.8 Impact of Stress and Demands on Motivation
  275. Hope
  276. Homework Exercise 11.9 Understanding the Effect of Hope
  277. Case: Apply and Demonstrate Practice Exercise 11: Case, Part 3: Second Meeting with Hideko
  278. Summary
  279. Section 4: Defining the Focus
  280. Chapter 12: Identifying Key Problems or Challenges
  281. Understanding the Client’s Problems
  282. Dealing with Crisis
  283. Homework Exercise 12.1 Dealing with Crisis Situations
  284. Working with Clients in the Pre-Contemplation Stage
  285. Blaming Others for the Problem
  286. Homework Exercise 12.2 Blaming Others for Problems
  287. Rolling with Resistance
  288. Homework Exercise 12.3 Rolling with Resistance
  289. Identifying Discrepancies
  290. Homework Exercise 12.4 Identifying Discrepancies
  291. Working with Clients in the Contemplation Stage
  292. Expressing Empathy
  293. Homework Exercise 12.5 Expressing Empathic Understanding of Ambivalence
  294. Advanced Reflecting
  295. Homework Exercise 12.6 Advanced Reflecting
  296. Identifying Patterns and Themes
  297. Homework Exercise 12.7 Identifying Patterns and Themes
  298. Working with Clients in the Preparation Stage
  299. Partializing
  300. Homework Exercise 12.8 Partializing
  301. Supporting Self-Efficacy
  302. Homework Exercise 12.9 Supporting Self-Efficacy
  303. Problem Identification
  304. Homework Exercise 12.10 Identification of Problems
  305. Ethical Considerations in Problem Identification
  306. Homework Exercise 12.11 Problem Identification, Autonomy, and Self-Determination
  307. Apply and Demonstrate Practice Exercise 12: Identifying Problems and Challenges
  308. Summary
  309. Chapter 13: Establishing Goals
  310. Identifying General Goals
  311. Homework Exercise 13.1 General Goals
  312. Identifying Measurable, Attainable, Positive, and Specific Goals
  313. Measurable and Specific Goals
  314. Homework Exercise 13.2 Developing Measurable and Specific Goals
  315. Homework Exercise 13.3 Value of Measurable and Specific Goals
  316. Attainable Goals
  317. Homework Exercise 13.4 Attainable Goals
  318. Positive Goals
  319. Homework Exercise 13.5 Positive Goals
  320. Homework Exercise 13.6 Creating Measureable, Attainable, Positive and Specific (MAPS) Goals
  321. Homework Exercise 13.7 Establishing Several Maps Goals
  322. Agreements for Work
  323. Homework Exercise 13.8 Agreements for Work
  324. Monitoring Alliance with Practitioner and Progress
  325. Homework Exercise 13.9 Monitoring Alliance and Progress
  326. Monitoring Progress Using Goal Attainment Scaling
  327. Homework Exercise 13.10 Goal Attainment Scale
  328. Case: Case, Part 4: Hideko, Identifying Problems and Goals
  329. Apply and Demonstrate Practice Exercise 13: Reaching Agreement About General Goals and Maps Goals
  330. Summary
  331. Section 5: Doing, Evaluating, and Ending the Work
  332. Chapter 14: Taking Action
  333. Identifying Steps
  334. Further Exploration of the Problem
  335. Steps Identified by Clients
  336. Using Exception-Finding Questions to Identify Steps
  337. Homework Exercise 14.1 Identifying Steps
  338. Evaluating, Organizing, and Planning the Steps
  339. Homework Exercise 14.2 Planning and Organizing Steps
  340. Monitoring Progress and Focusing on Improvement
  341. Homework Exercise 14.3 Focusing on Improvement
  342. Skills to Enhance Achievement of Steps
  343. Teaching
  344. Homework Exercise 14.4 Teaching
  345. Directing
  346. Homework Exercise 14.5 Directing
  347. Inviting a Different Perspective
  348. Homework Exercise 14.6 Inviting a Different Perspective
  349. Identifying Discrepancies
  350. Homework Exercise 14.7 Identifying Discrepancies
  351. Giving Feedback
  352. Homework Exercise 14.8 Giving Feedback
  353. Self-Disclosure
  354. Homework Exercise 14.9 Self-disclosure
  355. Immediacy
  356. Homework Exercise 14.10 Immediacy
  357. Table 14.1 Skills to Enhance Achievement of Steps
  358. Case: Case, Part 5: Hideko, Taking Action
  359. Apply and Demonstrate Practice Exercise 14: Taking Action
  360. Summary
  361. Chapter 15: Evaluating and Ending Professional Relationships
  362. Evaluating Progress
  363. Evaluation as an Ongoing Process
  364. Homework Exercise 15.1 Ongoing Evaluation and Measuring Progress
  365. Evaluation for Professional Development
  366. Ending Professional Relationships
  367. The Ending Process
  368. Feelings About Ending
  369. Endings with Task Groups and Larger Groups
  370. Homework Exercise 15.2 Endings
  371. Planning for Career-Long Professional Development
  372. Staying Current on Evidence-Based Practice
  373. Case: Case, Part 6: Hideko, Evaluation, and Ending
  374. Apply and Demonstrate Practice Exercise 15: Evaluation and Ending
  375. Case: Case, Part 7: Hideko’s Review of Progress
  376. Summary
  377. Appendix A: Practice Evaluation Scales
  378. Appendix B: Overall Practice Evaluation Form
  379. References
  380. Glossary
  381. Index

 

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