Solution Manual for Fundamentals of Case Management Practice: Skills for the Human Services 5th Edition

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Product details:

• ISBN-10 ‏ : ‎ 130509476X
• ISBN-13 ‏ : ‎ 978-1305094765
• Author: Nancy Summers

This book/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The fifth edition focuses on what is most important for readers to consider, document, and pass along in each step of the human services process. Chapters walk readers through each step of the case management process, while realistic exercises drawn from active professionals expose readers to a broad range of true-to-life circumstances and difficulties.

Table Of Contents:

1. Ch 1: Introduction
2. A History of Case Management
3. Language in Social Services
4. Why We Use Case Management
5. Case Management as a Process
6. Advocacy
7. Service Coordination
8. Levels of Case Management
9. Separating Case Management from Therapy
10. Case Management in Provider Agencies
11. Managed Care and Case Management
12. Caseloads
13. Generic Case Management
14. Ch 1: Summary
15. Ch 1: Exercises I: Case Management
16. Ch 1: Exercises II: Decide on the Best Course of Action
17. Ch 2: Ethics and Other Professional Responsibilities for Human Service Workers
18. Ch 2: Introduction
19. The Broader Ethical Concept
20. Dual Relationships
21. Boundaries
22. Value Conflicts
23. The Rights of Individuals Receiving Services
24. Confidentiality
25. Privacy
26. Health Insurance Portability and Accountability Act
27. Social Networking
28. Privileged Communication
29. When You Can Give Information
30. Diagnostic Labeling
31. Involuntary Commitment
32. Ethical Responsibilities
33. Protecting a Person’s Self-Esteem
34. Stealing from Clients
35. Competence
36. Responsibility to Your Colleagues and the Profession
37. Professional Responsibility
38. Ch 2: Summary
39. Ch 2: Exercises I: Ethics
40. Ch 2: Exercises II: Ethically, What Went Wrong?
41. Ch 2: Exercises III: Decide on the Best Course of Action
42. Ch 2: Exercises IV: What is Wrong Here?
43. Ch 3: Applying the Ecological Model: A Theoretical Foundation for Human Services
44. Ch 3: Introduction
45. The Three Levels of the Ecological Model
46. The Micro Level: Looking at What the Person Brings
47. Looking at What the Context Brings
48. Why Context Is Important
49. Seeking a Balanced View of the Client
50. Developmental Transitions
51. Developing the Interventions
52. Working with the Generalist Approach
53. Macro Level Interventions Are Advocacy
54. Summary
55. Ch 3: Exercises I: Looking at Florence’s Problem on Three Levels
56. Ch 3: Exercises II: Designing Three Levels of Intervention
57. Ch 4: Cultural Competence
58. Ch 4: Introduction
59. Culture and Communication
60. Your Ethical Responsibility
61. Where Are the Differences?
62. Strangers
63. Anxiety and Uncertainty
64. Thoughtless versus Thoughtful Communication
65. Dimensions of Culture
66. Obstacles to Understanding
67. Competence
68. Ch 4: Summary
69. Ch 4: Exercises I: Testing Your Cultural Competence
70. Ch 5: Attitudes and Boundaries
71. Ch 5: Introduction
72. Understanding Attitudes
73. Basic Helping Attitudes
74. Reality Check
75. How Clients Are Discouraged
76. A Further Understanding of Boundaries
77. Seeing Yourself and the Client as Completely Separate Individuals
78. Erecting Detrimental Boundaries
79. Transference and Countertransference
80. Ch 5: Summary
81. Ch 5: Exercises I: Demonstrating Warmth, Genuineness, and Empathy
82. Ch 5: Exercises II: Recognizing the Difference—Encouragement or Discouragement
83. Ch 5: Exercises III: Blurred Boundaries

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