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Solution Manual for Delmars Administrative Medical Assisting, 5th Edition

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Solution Manual for Delmars Administrative Medical Assisting, 5th Edition

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In today’s dynamic health care environment, medical assistants are playing an increasingly important role. DELMAR’S COMPREHENSIVE MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Fifth Edition, helps you gain the knowledge and skills needed to succeed in this rewarding, rapidly growing field. Known for its thorough coverage, extensive technical detail, and accurate, up-to-date content, this proven book covers clinical tasks such as taking patients’ medical histories, recording vital signs, explaining procedures, and assisting care providers during exams, as well as administrative duties including managing patient information, electronic medical records (EMR), insurance documentation, billing, and bookkeeping. In addition, chapter material and learning objectives are clearly mapped to ABHES, CAAHEP, and MAERB competencies, with an increased focus on professionalism and personal effectiveness, to help you hone practical, real-world skills and prepare for certification. The guide also supports effective learning with a variety of online resources to help you make the most of your study time, including interactive quizzes for self-assessment and the popular Critical Thinking Challenge application.

 

Table of Content:

  1. Section I: General Procedures
  2. Unit I: Introduction to Medical Assisting and Health Professions
  3. Ch 1: The Medical Assisting Profession
  4. Historical Perspective of the Profession
  5. Career Opportunities
  6. Education of the Medical Assistant
  7. Accreditation of Medical Assisting Programs
  8. Attributes of a Medical Assistant Professional
  9. American Association of Medical Assistants
  10. American Medical Technologists
  11. Other Certification
  12. Regulation of Health Care Providers
  13. Ch 2: Health Care Settings and the Health Care Team
  14. Ambulatory Health Care Settings
  15. The Health Care Team
  16. Allied Health Professionals and Their Roles
  17. The Value of the Medical Assistant to the Health Care Team
  18. Ch 3: History of Medicine
  19. Cultural Heritage in Medicine
  20. Medical Specialists in History
  21. History of Medical Education
  22. History of Attitudes toward Illness
  23. Historical Medical Treatments
  24. Significant Contributions to Medicine
  25. Frontiers in Medicine
  26. Unit II: The Therapeutic Approach
  27. Ch 4: Coping Skills for the Medical Assistant
  28. What is Stress?
  29. Factors Causing Stress
  30. Effect of Prolonged Stress-Burnout
  31. General Stress Management Techniques
  32. Goal Setting as a Stress Reliever
  33. Ch 5: Therapeutic Communication Skills
  34. Importance of Communication
  35. The Communication Cycle
  36. Types of Communication
  37. Factors Affecting Therapeutic Communication
  38. Establishing Multicultural Communication
  39. Therapeutic Communication in Action
  40. Community Resources
  41. Ch 6: The Therapeutic Approach to the Patient with a Life-Threatening Illness
  42. Life-Threatening Illness
  43. Choices in Life-Threatening Illness
  44. The Range of Psychological Suffering
  45. The Therapeutic Response to the Patient with HIV/AIDS
  46. The Therapeutic Response to the Patient with Cancer
  47. The Therapeutic Response to the Patient with End-Stage Renal Disease
  48. The Stages of Grief
  49. The Challenge for the Medical Assistant
  50. Unit III: Responsible Medical Practice
  51. Ch 7: Legal Considerations
  52. Sources of Law
  53. Administrative Law
  54. Contract Law
  55. Tort Law
  56. Informed Consent
  57. Risk Management
  58. Civil Litigation Process
  59. Statute of Limitations
  60. Public Duties
  61. Advance Directives
  62. Ch 8: Ethical Considerations
  63. Ethics
  64. Keys to the AAMA Code of Ethics
  65. Ethical Guidelines for Health Care Providers
  66. Bioethics
  67. Ch 9: Emergency Procedures and First Aid
  68. Recognizing an Emergency
  69. Preparing for an Emergency
  70. Common Emergencies
  71. Breathing Emergencies and Cardiac Arrest
  72. Safety and Emergency Practices
  73. Section II: Administrative Procedures
  74. Unit IV: Integrated Administrative Procedures
  75. Ch 10: Creating the Facility Environment
  76. Creating a Welcoming Environment
  77. The Reception Area
  78. Clinic Design and Environment
  79. Legal Compliance in the Facility
  80. Safety
  81. Opening the Facility
  82. Closing the Facility
  83. The Future Environment for Ambulatory Care
  84. Ch 11: Computers in the Ambulatory Care Setting
  85. The Computer System
  86. Components of a Computer System
  87. Cloud Computing
  88. Computer Maintenance by Clinic Personnel
  89. Use of Computers in the Medical Clinic
  90. Design Considerations for a Computerized Medical Clinic
  91. Ergonomics
  92. Patient Confidentiality in the Computerized Medical Clinic
  93. HIPAA Standards for Safeguarding Protected Health Information (PHI)
  94. Professionalism in the Computerized Medical Clinic
  95. Ch 12: Telecommunications
  96. Telecommunications in the Electronic Health Record Environment
  97. Basic Telephone Techniques
  98. Routing Calls in the Medical Clinic
  99. Telephone Documentation
  100. Using Telephone Directories
  101. Placing Outgoing Calls
  102. Placing Long-Distance Calls
  103. Legal and Ethical Considerations
  104. HIPAA Guidelines for Telephone Communications
  105. Americans with Disabilities Act (ADA)
  106. Telephone Technology
  107. Professionalism in Telecommunications
  108. Ch 13: Patient Scheduling
  109. Tailoring the Scheduling System
  110. Scheduling Styles
  111. Analyzing Patient Flow
  112. Legal Issues
  113. Interpersonal Skills
  114. Guidelines for Scheduling Appointments
  115. Scheduling Software and Materials
  116. Inpatient and Outpatient Admissions Procedures
  117. Ch 14: Medical Records Management
  118. The Purpose of Medical Records
  119. Ownership of Medical Records
  120. Authorization to Release Information
  121. Manual or Electronic Medical Records
  122. The Importance of Accurate Medical Records
  123. Types of Medical Records
  124. Equipment and Supplies
  125. Basic Rules for Filing
  126. Steps for Filing Medical Documentation in Patient Files
  127. Filing Techniques and Common Filing Systems
  128. Filing Procedures
  129. Correspondence
  130. Electronic Medical Records
  131. Ch 15: Written Communications
  132. Composing Correspondence
  133. Components of a Business Letter
  134. Letter Styles
  135. Supplies for Written Communication
  136. Other Types of Correspondence
  137. Processing Incoming and Outgoing Mail
  138. Legal and Ethical Issues
  139. Ch 16: Medical Documents
  140. The Changing Role of Medical Transcription
  141. Confidentiality and Legal Issues
  142. Types of Medical Documents
  143. Turnaround Time and Productivity
  144. Medical Transcription as a Career
  145. Unit V: Managing Facility Finances
  146. Ch 17: Medical Insurance
  147. Understanding the Role of Health Insurance
  148. Medical Insurance Terminology
  149. Types of Medical Insurance Coverage
  150. Screening for Insurance
  151. Referrals and Authorizations
  152. Determining Fee Schedules
  153. Legal and Ethical Issues
  154. Professional Careers in Insurance
  155. Ch 18: Medical Insurance Coding
  156. Insurance Coding Systems Overview
  157. Coding of Medical Procedures
  158. Healthcare Common Procedure Coding System (HCPCS)
  159. Coding of Medical Diagnoses
  160. Coding Accuracy
  161. Coding the Claim Form
  162. Third-Party Guidelines
  163. Completing the CMS-1500 (08-05)
  164. Benefits of Submitting Claims Electronically
  165. Managing the Claims Process
  166. The Insurance Carrier’s Role
  167. Legal and Ethical Issues
  168. Ch 19: Daily Financial Practices
  169. Patient Fees
  170. Credit Arrangements
  171. The Bookkeeping Function
  172. Recording Patient Transactions
  173. Banking Procedures
  174. Purchasing Supplies and Equipment
  175. Petty Cash
  176. Ch 20: Billing and Collections
  177. Billing Procedures
  178. Credit and Collection Policies
  179. Payment at Time of Service
  180. Truth-In-Lending Act
  181. Components of a Complete Statement
  182. Monthly and Cycle Billing
  183. Past-Due Accounts
  184. Collection Process
  185. Aging Accounts
  186. Collection Techniques
  187. Use of an Outside Collection Agency
  188. Use of Small Claims Court
  189. Special Collection Situations
  190. Statute of Limitations
  191. Maintain a Professional Attitude
  192. Ch 21: Accounting Practices
  193. Bookkeeping and Accounting Systems
  194. Day-End Summary
  195. Accounts Receivable Trial Balance
  196. Accounts Payable
  197. The Accounting Function
  198. Cost Analysis
  199. Financial Records
  200. Useful Financial Data
  201. Legal and Ethical Guidelines
  202. Section III: Clinical Procedures
  203. Unit VI: Integrated Clinical Procedures
  204. Ch 22: Infection Control and Medical Asepsis
  205. Impact of Infectious Diseases
  206. The Process of Infection
  207. Infection Cycle
  208. The Body’s Defense Mechanisms for Fighting Infection and Disease
  209. Stages of Infectious Diseases
  210. Disease Transmission
  211. Human Immunodeficiency Virus and Hepatitis B and C
  212. Reporting Infectious Disease
  213. Standard Precautions
  214. OSHA Regulations
  215. OSHA Regulations and Students
  216. Principles of Infection Control
  217. Medical Asepsis
  218. Bioterrorism
  219. Ch 23: The Patient History and Documentation
  220. The Purpose of the Medical History
  221. Preparing for the Patient
  222. A Cross-Cultural Model
  223. Patient Information Forms
  224. Computerized Health History
  225. The Patient Intake Interview
  226. Communication across the Life Span
  227. The Medical Health History
  228. The Patient Record and Its Importance
  229. Methods of Charting/Documentation
  230. Electronic Medical Records (EMR)
  231. Rules of Charting
  232. Ch 24: Vital Signs and Measurements
  233. The Importance of Accuracy
  234. Temperature
  235. Pulse
  236. Respiration
  237. Blood Pressure
  238. Height and Weight
  239. Measuring Chest Circumference
  240. Ch 25: The Physical Examination
  241. Methods of Examination
  242. Positioning and Draping
  243. Equipment and Supplies for the Physical Examination
  244. Basic Components of a Physical Examination
  245. The Physical Examination Sequence
  246. After the Examination
  247. Unit VII: Assisting with Specialty Examinations and Procedures
  248. Ch 26: Obstetrics and Gynecology
  249. Obstetrics
  250. Gynecology
  251. Ch 27: Pediatrics
  252. What is Pediatrics?
  253. Theories of Growth and Development
  254. Growth Patterns
  255. Pediatric Vital Signs
  256. Collecting a Urine Specimen from an Infant
  257. Screening Infants for Hearing Impairment
  258. Screening Infant and Child Visual Acuity
  259. Common Disorders and Diseases
  260. Male Circumcision
  261. Ch 28: Male Reproductive System
  262. Anatomy of Male Reproductive System
  263. Disorders of the Penis
  264. Disorders of the Testes
  265. Disorders of the Prostate
  266. Other Disorders of the Male Reproductive System
  267. Assisting with the Male Reproductive Examination
  268. Ch 29: Gerontology
  269. Societal Bias
  270. Facts about Aging
  271. Physiologic Changes
  272. Prevention of Complications
  273. Psychological Changes
  274. The Medical Assistant and the Geriatric Patient
  275. Healthy and Successful Aging
  276. Ch 30: Examinations and Procedures of Body Systems
  277. Integumentary System
  278. Neurologic System
  279. Sensory System
  280. Respiratory System
  281. Circulatory System
  282. Blood and Lymph System
  283. Musculoskeletal System
  284. Digestive System
  285. Urinary System
  286. Unit VIII: Advanced Techniques and Procedures
  287. Ch 31: Assisting with Office/Ambulatory Surgery
  288. Surgical Asepsis and Sterilization
  289. Sterile Principles
  290. Methods of Sterilization
  291. Common Surgical Procedures Performed in Providers’ Offices and Clinics
  292. Additional Surgical Methods
  293. Suture Materials and Supplies
  294. Instruments
  295. Supplies and Equipment
  296. Patient Care and Preparation
  297. Basic Surgery Setup
  298. Surgery Process
  299. Preparation for Surgery
  300. Ch 32: Diagnostic Imaging
  301. Radiation Safety
  302. Radiography Equipment
  303. Contrast Media
  304. Patient Preparation
  305. Positioning the Patient
  306. Fluoroscopy
  307. Bone Densitometry
  308. Diagnostic Imaging
  309. Radiation Therapy
  310. Nuclear Medicine
  311. Ch 33: Rehabilitation and Therapeutic Modalities
  312. The Role of the Medical Assistant in Rehabilitation
  313. Principles of Body Mechanics
  314. Using the Body Safely and Effectively
  315. Transferring Patients
  316. Assisting Patients to Ambulate
  317. Assistive Devices
  318. Therapeutic Exercises
  319. Therapeutic Modalities
  320. Ch 34: Nutrition in Health and Disease
  321. Nutrition and Digestion
  322. Types of Nutrients
  323. Reading Food Labels
  324. Nutrition at Various Stages of Life
  325. Therapeutic Diets
  326. Diet and Culture
  327. Ch 35: Basic Pharmacology
  328. Uses of Medications
  329. Research and Development
  330. Drug Names
  331. History and Sources of Drugs
  332. Drug Regulations and Legal Classifications of Drugs
  333. Drug References and Standards
  334. Classification of Drugs
  335. Principal Actions of Drugs
  336. Drug Routes
  337. Forms of Drugs
  338. Storage and Handling of Medications
  339. Emergency Medications and Supplies
  340. Drug Abuse
  341. Ch 36: Calculation of Medication Dosage and Medication Administration
  342. Legal and Ethical Implications of Medication Administration
  343. Drug Dosage
  344. The Medication Label
  345. Calculation of Drug Dosages
  346. Medications Measured in Units
  347. Calculating Adult Dosages
  348. Calculating Children’s Dosages
  349. Administration of Medications
  350. Administration of Oral Medications
  351. Administration of Parenteral Medications
  352. Principles of Intravenous Therapy
  353. Site Selection and Injection Angle
  354. Basic Guidelines for Administration of Injections
  355. Z-Track Method of Intramuscular Injection
  356. Administration of Allergenic Extracts
  357. Administration of Inhaled Medications
  358. Ch 37: Electrocardiography
  359. Anatomy of the Heart
  360. Electrical Conduction System of the Heart
  361. The Cardiac Cycle and the ECG Cycle
  362. Types of Electrocardiographs
  363. ECG Equipment
  364. Lead Coding
  365. The Electrocardiograph and Sensor Placement
  366. Standardization and Adjustment of the Electrocardiograph
  367. Standard Resting Electrocardiography
  368. Mounting the ECG Tracing
  369. Interference or Artifacts
  370. Myocardial Infarctions (Heart Attacks)
  371. Cardiac Arrhythmias
  372. Defibrillation
  373. Other Cardiac Diagnostic Tests
  374. Cardiac Procedures
  375. Unit IX: Laboratory Procedures
  376. Ch 38: Regulatory Guidelines in the Medical Laboratory
  377. Clinical Laboratory Improvement Amendments of 1988
  378. OSHA Regulations
  379. OSHA Regulations and Students
  380. Ergonomics and Cumulative Trauma Disorders
  381. Ch 39: Introduction to the Medical Laboratory
  382. The Laboratory
  383. Billing for Laboratory Services
  384. Quality Controls/Assurances in the Laboratory
  385. Laboratory Requisitions and Reports
  386. The Specimen
  387. Microscopes
  388. Ch 40: Phlebotomy: Venipuncture and Capillary Puncture
  389. Why Collect Blood?
  390. The Medical Assistant’s Role in Phlebotomy
  391. Anatomy and Physiology of the Circulatory System
  392. Blood Collection
  393. Venipuncture Equipment
  394. Syringes and Needles
  395. Venipuncture Technique
  396. Specimen Collection
  397. Capillary Puncture
  398. Ch 41: Hematology
  399. Hematologic Tests
  400. Hemoglobin and Hematocrit Tests
  401. White and Red Blood Cell Counts
  402. Platelets
  403. Erythrocyte Indices
  404. Erythrocyte Sedimentation Rates (ESR or Sed Rate)
  405. C-Reactive Proteins
  406. Coagulation Studies
  407. Automated Hematology
  408. Ch 42: Urinalysis
  409. Urine Formation
  410. Urine Composition
  411. Safety
  412. Quality Control
  413. Clinical Laboratory Improvement Amendments of 1988 (CLIA ’88)
  414. Urine Containers
  415. Urine Collection
  416. Culture and Sensitivity of Urine
  417. Examination of Urine
  418. Drug Screening
  419. Ch 43: Basic Microbiology
  420. The Medical Assistant’s Role in the Microbiology Laboratory
  421. Microbiology
  422. Equipment
  423. Safety When Handling Microbiology Specimens
  424. Quality Control
  425. Collection Procedures
  426. Foodborne Illnesses
  427. Microscopic Examination of Bacteria
  428. Culture Media
  429. Microbiology Culture
  430. Rapid Identification Systems
  431. Sensitivity Testing
  432. Parasitology
  433. Mycology
  434. Ch 44: Specialty Laboratory Tests
  435. Urine Pregnancy Tests
  436. Commercial/Home Urine Pregnancy Tests
  437. False/Positive Pregnancy Test Results
  438. Infectious Mononucleosis
  439. Prothrombin Time
  440. Blood Typing
  441. Semen Analysis
  442. Phenylketonuria Test
  443. Tuberculosis
  444. Blood Glucose
  445. Cholesterol, Lipids and Systemic Inflammation
  446. Blood Chemistry Tests
  447. Section IV: Professional Procedures
  448. Unit X: Clinic and Human Resources Management
  449. Ch 45: The Medical Assistant as Clinic Manager
  450. The Medical Assistant as Clinic Manager
  451. Qualities of a Manager
  452. Management Styles
  453. Risk Management
  454. Importance of Teamwork
  455. Supervising Personnel
  456. Harassment in the Workplace
  457. Procedure Manual
  458. HIPPA Implications
  459. Travel Arrangements
  460. Time Management
  461. Marketing Functions
  462. Social Media in the Medical Clinic
  463. Records and Financial Management
  464. Facility and Equipment Management
  465. Liability Coverage and Bonding
  466. Legal Issues
  467. Ch 46: The Medical Assistant as Human Resources Manager
  468. Tasks Performed by the Human Resources Manager
  469. The Clinic Policy Manual
  470. Recruiting and Hiring Clinic Personnel
  471. Orienting New Personnel
  472. Dismissing Employees
  473. Maintaining Personnel Records
  474. Complying with Personnel Laws
  475. Special Policy Considerations
  476. Providing/Planning Employee Instruction and Education
  477. Unit XI: Entry into the Profession
  478. Ch 47: Preparing for Medical Assisting Credentials
  479. Purpose of Certification
  480. Preparing for Certification Examinations
  481. American Association of Medical Assistants (AAMA)
  482. American Medical Technologists (AMT)
  483. National Healthcareer Association (NHA)
  484. Professional Organizations
  485. Ch 48: Employment Strategies
  486. Developing a Strategy
  487. Job Search Analysis and Research
  488. Social Media in Your Job Search
  489. Resume Preparation
  490. Application/Cover Letters
  491. Completing the Application Form
  492. The Interview Process
  493. Interview Follow-Up
  494. After You are Employed
  495. Professionalism
  496. Appendix A: Common Medical Abbreviations and Symbols
  497. Appendix B: Top 200 Brand-Name Drugs in the U.S. Market by Dispensed Prescriptions, 2010
  498. Appendix C: AAMA 2007-2008 Occupational Analysis of the CMA (AAMA)
  499. Appendix D: Medical Assisting Task List
  500. Appendix E: Software Support: The Critical Thinking Challenge and Medical Office Simulation Software
  501. Glossary of Terms
  502. Glosario de Terminos
  503. Index

 

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