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Solution Manual for Canadian Organizational Behaviour, 10th Edition, Steven McShane, Kevin Tasa

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Canadian Organizational Behaviour reflects the dynamic world of organizational behaviour and emerging workplace realities – social media and virtual teams; values and self-leadership; emotional intelligence and effective teamwork skills. The Tenth Edition explains how these new realities impact/benefit an organization, and that organizational behavior is not just for managers, but is relevant to all who work in and around organizations.

Canadian Organizational Behaviour has developed a reputation for its solid foundation of contemporary and classic research and writing. The Tenth Edition connects vivid real-world examples and practices to good theory. This evidence-based foundation is apparent from the number and quality of literature cited in each chapter, including dozens of ¬articles, books, and other sources. This market leading title discusses emerging OB theories such as the full self-concept model (not just core self-evaluation), workplace emotions, social identify theory, global mindset, four-drive theory, Schwartz’s values model, employee engagement, learning orientation, social and information processing characteristics of job design, and many other groundbreaking topics. The authors also teach organizational behaviour so they know the importance of a textbook that offers deep support for active learning and critical thinking with Canadian and global cases and examples and rich in-class activities.

 

Table of Content:

  1. Connect 1-Pager
  2. SMARTBOOK
  3. SUPPORT AT EVERY STEP
  4. Chapter 1: Introduction to the Field of Organizational Behaviour
  5. Introduction
  6. Introduction to the Field of Organizational Behaviour
  7. Welcome to the Field of Organizational Behaviour!
  8. What is Organizational Behaviour?
  9. HISTORICAL FOUNDATIONS OF ORGANIZATIONAL BEHAVIOUR
  10. Why Organizational Behaviour Is Important
  11. Why OB is Important for You
  12. Why OB is Important for Organizations
  13. Connecting the Dots: An Integrative Model of Organizational Behaviour
  14. Anchors of Organizational Behaviour Knowledge
  15. THE SYSTEMATIC RESEARCH ANCHOR
  16. THE PRACTICAL ORIENTATION ANCHOR
  17. THE MULTIDISCIPLINARY ANCHOR
  18. THE CONTINGENCY ANCHOR
  19. THE MULTIPLE LEVELS OF ANALYSIS ANCHOR
  20. The Emerging Workplace Landscape
  21. Diversity and the Inclusive Workplace
  22. Work–Life Integration
  23. Remote Work
  24. Employment Relationships
  25. MARS Model of Individual Behaviour and Performance
  26. EMPLOYEE MOTIVATION
  27. ABILITY
  28. ROLE PERCEPTIONS
  29. SITUATIONAL FACTORS
  30. Types of Individual Behaviour
  31. TASK PERFORMANCE
  32. ORGANIZATIONAL CITIZENSHIP BEHAVIOURS
  33. COUNTERPRODUCTIVE WORK BEHAVIOURS
  34. JOINING AND STAYING WITH THE ORGANIZATION
  35. MAINTAINING WORK ATTENDANCE
  36. The Journey Begins
  37. Chapter Summary
  38. Key Terms
  39. Critical Thinking Questions
  40. Case Study: Promoting Safe Behaviour at Mother Parkers
  41. Class Exercise: World Café on the Emerging Workplace
  42. World Café Discussion Themes
  43. Class Exercise: It All Makes Sense?
  44. Self-Assessment for Chapter 1
  45. Chapter 2: Individual Differences: Personality and Values
  46. Introduction
  47. Individual Differences: Personality and Values
  48. Personality and the Five-Factor Model in Organizations
  49. WHAT CAUSES PERSONALITY: NATURE VERSUS NURTURE
  50. FIVE-FACTOR MODEL OF PERSONALITY
  51. Caveats When Applying the Five-Factor Model
  52. Other Personality Concepts: The Dark Triad and MBTI Types
  53. The Dark Triad
  54. JUNGIAN PERSONALITY THEORY AND THE MYERS-BRIGGS TYPE INDICATOR
  55. Values in the Workplace
  56. TYPES OF VALUES
  57. VALUES AND INDIVIDUAL BEHAVIOUR
  58. VALUES CONGRUENCE
  59. Ethical Values and Behaviour
  60. FOUR ETHICAL PRINCIPLES
  61. MORAL INTENSITY, MORAL SENSITIVITY, AND SITUATIONAL INFLUENCES
  62. SUPPORTING ETHICAL BEHAVIOUR
  63. Values Across Cultures
  64. INDIVIDUALISM AND COLLECTIVISM
  65. POWER DISTANCE
  66. UNCERTAINTY AVOIDANCE
  67. ACHIEVEMENT-NURTURING ORIENTATION
  68. CAVEATS ABOUT CROSS-CULTURAL KNOWLEDGE
  69. CULTURAL DIVERSITY WITHIN CANADA
  70. Chapter Summary
  71. Key Terms
  72. Critical Thinking Questions
  73. Case Study: SNC-Lavalin Group Inc.
  74. Team Exercise: Ethics Dilemma Vignettes
  75. Class Exercise: Personal Values Exercise
  76. Self-Assessments for Chapter 2
  77. Chapter 3: Perceiving Ourselves and Others in Organizations
  78. Introduction
  79. Self-Concept: How We Perceive Ourselves
  80. SELF-CONCEPT COMPLEXITY, CONSISTENCY, AND CLARITY
  81. SELF-ENHANCEMENT
  82. SELF-VERIFICATION
  83. SELF-EVALUATION
  84. THE SOCIAL SELF
  85. SELF-CONCEPT AND ORGANIZATIONAL BEHAVIOUR
  86. Perceiving the World Around Us
  87. PERCEPTUAL ORGANIZATION AND INTERPRETATION
  88. Specific Perceptual Processes and Problems
  89. STEREOTYPING IN ORGANIZATIONS
  90. ATTRIBUTION THEORY
  91. SELF-FULFILLING PROPHECY
  92. OTHER PERCEPTUAL EFFECTS
  93. Improving Perceptions
  94. AWARENESS OF PERCEPTUAL BIASES
  95. IMPROVING SELF-AWARENESS
  96. MEANINGFUL INTERACTION
  97. Global Mindset: Developing Perceptions across Borders
  98. DEVELOPING A GLOBAL MINDSET
  99. Chapter Summary
  100. Key Terms
  101. Critical Thinking Questions
  102. Case Study: Hy Dairies Ltd
  103. Team Exercise: Personal and Organizational Strategies for Developing a Global Mindset
  104. Self-Assessments for Chapter 3
  105. Chapter 4: Workplace Emotions, Attitudes, and Stress
  106. Introduction
  107. Emotions in the Workplace
  108. TYPES OF EMOTIONS
  109. EMOTIONS, ATTITUDES, AND BEHAVIOUR
  110. HOW EMOTIONS INFLUENCE ATTITUDES AND BEHAVIOUR
  111. GENERATING POSITIVE EMOTIONS AT WORK
  112. COGNITIVE DISSONANCE
  113. EMOTIONS AND PERSONALITY
  114. Managing Emotions at Work
  115. EMOTIONAL DISPLAY NORMS ACROSS CULTURES
  116. Strategies for Displaying Expected Emotions
  117. Emotional Intelligence
  118. EMOTIONAL INTELLIGENCE OUTCOMES AND DEVELOPMENT
  119. Job Satisfaction
  120. JOB SATISFACTION AND WORK BEHAVIOUR
  121. JOB SATISFACTION AND PERFORMANCE
  122. JOB SATISFACTION AND CUSTOMER SATISFACTION
  123. JOB SATISFACTION AND BUSINESS ETHICS
  124. Organizational Commitment
  125. CONSEQUENCES OF AFFECTIVE AND CONTINUANCE COMMITMENT
  126. BUILDING AFFECTIVE COMMITMENT
  127. Work-Related Stress and its Management
  128. GENERAL ADAPTATION SYNDROME
  129. CONSEQUENCES OF DISTRESS
  130. STRESSORS: THE CAUSES OF STRESS
  131. INDIVIDUAL DIFFERENCES IN STRESS
  132. MANAGING WORK-RELATED STRESS
  133. Chapter Summary
  134. Key Terms
  135. Critical Thinking Questions
  136. Case Study: Diana’s Disappointment: The Promotion Stumbling Block
  137. Case Study: Rough Seas on the Link650
  138. Team Exercise: Ranking Jobs on Their Emotional Labour
  139. Self-Assessments for Chapter 4
  140. Chapter 5: Foundations of Employee Motivation
  141. Introduction
  142. Employee Motivation, Drives, and Needs
  143. Employee Drives and Needs
  144. INDIVIDUAL DIFFERENCES IN NEEDS
  145. Drive-Based Motivation Theories
  146. FOUR-DRIVE THEORY
  147. MASLOW’S NEEDS HIERARCHY THEORY
  148. INTRINSIC AND EXTRINSIC MOTIVATION
  149. LEARNED NEEDS THEORY
  150. Expectancy Theory of Motivation
  151. EXPECTANCY THEORY IN PRACTICE
  152. Organizational Behaviour Modification and Social Cognitive Theory
  153. ORGANIZATIONAL BEHAVIOUR MODIFICATION
  154. SOCIAL COGNITIVE THEORY
  155. Goal Setting and Feedback
  156. CHARACTERISTICS OF EFFECTIVE FEEDBACK
  157. SOURCES OF FEEDBACK
  158. EVALUATING GOAL SETTING AND FEEDBACK
  159. Organizational Justice
  160. Distributive Justice and Equity Theory
  161. PROCEDURAL and Interactional JUSTICE
  162. Chapter Summary
  163. Key Terms
  164. Critical Thinking Questions
  165. Case Study: Predicting Harry’s Work Effort
  166. Case Study: Barrie Super Subs
  167. Class Exercise: Needs Priority Exercise
  168. Self-Assessments for Chapter 5
  169. Chapter 6: Applied Performance Practices
  170. Introduction
  171. The Meaning of Money in the Workplace
  172. Financial Reward Practices
  173. MEMBERSHIP- AND SENIORITY-BASED REWARDS
  174. JOB STATUS–BASED REWARDS
  175. COMPETENCY-BASED REWARDS
  176. PERFORMANCE-BASED REWARDS
  177. Improving Reward Effectiveness
  178. Link Rewards to Performance
  179. Ensure That Rewards are Relevant
  180. Use Team Rewards for Interdependent Jobs
  181. Ensure that Rewards Are Valued
  182. Watch Out for Unintended Consequences
  183. Job Design Practices
  184. JOB DESIGN AND WORK EFFICIENCY
  185. SCIENTIFIC MANAGEMENT
  186. PROBLEMS WITH JOB SPECIALIZATION
  187. Job Design and Work Motivation
  188. Job Characteristics MODEL
  189. SOCIAL AND INFORMATION PROCESSING JOB CHARACTERISTICS
  190. JOB DESIGN PRACTICES THAT MOTIVATE
  191. Psychological Empowerment Practices
  192. SUPPORTING PSYCHOLOGICAL EMPOWERMENT
  193. Self-Leadership Practices
  194. Personal Goal Setting
  195. CONSTRUCTIVE THOUGHT PATTERNS
  196. Designing Natural Rewards
  197. Self-Monitoring
  198. Self-Reinforcement
  199. EFFECTIVENESS OF SELF-LEADERSHIP
  200. PERSONAL AND SITUATIONAL PREDICTORS OF SELF-LEADERSHIP
  201. Chapter Summary
  202. Key Terms
  203. Critical Thinking Questions
  204. Case Study: Yakkatech Ltd
  205. Team Exercise: Is Student Work Enriched?
  206. Self-Assessments for Chapter 6
  207. Chapter 7: Decision Making and Creativity
  208. Introduction
  209. Decision Making and Creativity
  210. Rational Choice Decision Making
  211. RATIONAL CHOICE DECISION PROCESS
  212. PROBLEMS WITH RATIONAL CHOICE DECISION MAKING
  213. Identifying Problems and Opportunities
  214. PROBLEMS WITH PROBLEM IDENTIFICATION
  215. IDENTIFYING PROBLEMS AND OPPORTUNITIES MORE EFFECTIVELY
  216. Searching for, Evaluating, and Choosing Alternatives
  217. PROBLEMS WITH GOALS
  218. PROBLEMS WITH INFORMATION PROCESSING
  219. PROBLEMS WITH MAXIMIZATION
  220. EVALUATING OPPORTUNITIES
  221. Emotions and Intuition in Decision Making
  222. EMOTIONS AND MAKING CHOICES
  223. INTUITION AND MAKING CHOICES
  224. MAKING CHOICES MORE EFFECTIVELY
  225. Implementing and Evaluating Decisions
  226. Implementing Decisions
  227. Evaluating Decisions
  228. ESCALATION OF COMMITMENT
  229. EVALUATING DECISION OUTCOMES MORE EFFECTIVELY
  230. Creativity
  231. THE CREATIVE PROCESS
  232. CHARACTERISTICS OF CREATIVE PEOPLE
  233. ORGANIZATIONAL CONDITIONS SUPPORTING CREATIVITY
  234. ACTIVITIES THAT ENCOURAGE CREATIVITY
  235. Employee Involvement in Decision Making
  236. BENEFITS OF EMPLOYEE INVOLVEMENT
  237. CONTINGENCIES OF EMPLOYEE INVOLVEMENT
  238. Chapter Summary
  239. Key Terms
  240. Critical Thinking Questions
  241. Case Study: Dogged by the Wrong Problem
  242. Class Exercise: Employee Involvement Incidents
  243. Class Exercise: Creativity Brainbusters
  244. Self-Assessments for Chapter 7
  245. Chapter 8: Team Dynamics
  246. Introduction
  247. Teams and Informal Groups
  248. INFORMAL GROUPS
  249. Benefits and Limitations of Teams
  250. THE CHALLENGES OF TEAMS
  251. A Model of Team Effectiveness
  252. ORGANIZATIONAL AND TEAM ENVIRONMENT
  253. Team Design Elements
  254. TASK CHARACTERISTICS
  255. TEAM SIZE
  256. TEAM COMPOSITION
  257. Team Processes
  258. TEAM DEVELOPMENT
  259. TEAM NORMS
  260. Team Roles
  261. TEAM COHESION
  262. TEAM TRUST
  263. TEAM MENTAL MODELS
  264. Improving Team Processes through Team Building
  265. Self-Directed Teams
  266. SUCCESS FACTORS FOR SELF-DIRECTED TEAMS
  267. Remote (Virtual) Teams
  268. SUCCESS FACTORS FOR REMOTE TEAMS
  269. Team Decision Making
  270. CONSTRAINTS ON TEAM DECISION MAKING
  271. IMPROVING DECISION MAKING AND CREATIVITY IN TEAMS
  272. Chapter Summary
  273. Key Terms
  274. Critical Thinking Questions
  275. Case Study: Arbrecorp Ltée
  276. Team Exercise: Team Tower Power
  277. Team Exercise: Survival on the Moon
  278. Self-Assessments for Chapter 8
  279. Chapter 9: Communicating in Teams and Organizations
  280. Introduction
  281. The Importance of Communication
  282. A Model of Communication
  283. INFLUENCES ON EFFECTIVE ENCODING AND DECODING
  284. Communication Channels
  285. DIGITAL WRITTEN COMMUNICATION
  286. Social Media Communication in the Workplace
  287. NONVERBAL COMMUNICATION
  288. Choosing the Best Communication Channel
  289. Synchronicity
  290. Social Presence
  291. SOCIAL ACCEPTANCE
  292. MEDIA RICHNESS
  293. COMMUNICATION CHANNELS AND PERSUASION
  294. Communication Barriers (NOISE)
  295. Perceptions
  296. Language
  297. Jargon
  298. Filtering
  299. INFORMATION OVERLOAD
  300. Cross-Cultural and Gender Communication
  301. NONVERBAL DIFFERENCES ACROSS CULTURES
  302. GENDER DIFFERENCES IN COMMUNICATION
  303. Improving Interpersonal Communication
  304. GETTING YOUR MESSAGE ACROSS
  305. ACTIVE LISTENING
  306. Improving Communicationthroughout the Hierarchy
  307. WORKSPACE DESIGN
  308. DIGITALLY BASED ORGANIZATIONAL COMMUNICATION
  309. DIRECT COMMUNICATION WITH TOP MANAGEMENT
  310. Communicating through the Grapevine
  311. GRAPEVINE CHARACTERISTICS
  312. GRAPEVINE BENEFITS AND LIMITATIONS
  313. Chapter Summary
  314. Key Terms
  315. Critical Thinking Questions
  316. Case Study: Difficult Connections
  317. Team Exercise: Cross-Cultural Communication Game
  318. Team Exercise: Practising Active Listening
  319. Self-Assessments for Chapter 9
  320. Chapter 10: Power and Influence in the Workplace
  321. Introduction
  322. The Meaning of Power
  323. Sources of Power in Organizations
  324. LEGITIMATE POWER
  325. REWARD POWER
  326. COERCIVE POWER
  327. EXPERT POWER
  328. REFERENT POWER
  329. Deference to Power
  330. Contingencies of Power
  331. NONSUBSTITUTABILITY
  332. CENTRALITY
  333. VISIBILITY
  334. DISCRETION
  335. The Power of Social Networks
  336. SOCIAL CAPITAL AND SOURCES OF POWER
  337. GAINING POWER THROUGH SOCIAL NETWORKS
  338. Consequences of Power
  339. Influencing Others
  340. TYPES OF INFLUENCE TACTICS
  341. CONSEQUENCES AND CONTINGENCIES OF INFLUENCE TACTICS
  342. Organizational Politics
  343. Individual Differences in Organizational Politics
  344. MINIMIZING ORGANIZATIONAL POLITICS
  345. Chapter Summary
  346. Key Terms
  347. Critical Thinking Questions
  348. Case Study: Resonus Corporation
  349. Case Study: JP Morgan’s Whale
  350. Team Exercise: Deciphering the (Social) Network
  351. Team Exercise: Managing Your Boss
  352. Self-Assessments for Chapter 10
  353. Chapter 11: Conflict and Negotiation in the Workplace
  354. Introduction
  355. The Meaning and Consequences of Conflict
  356. IS CONFLICT GOOD OR BAD?
  357. The Emerging View: Task and Relationship Conflict
  358. Task Conflict
  359. Relationship Conflict
  360. Minimizing Relationship Conflict During Task Conflict
  361. Conflict Process Model
  362. Structural Sources of Conflict in Organizations
  363. INCOMPATIBLE GOALS
  364. DIFFERENTIATION
  365. INTERDEPENDENCE
  366. SCARCE RESOURCES
  367. AMBIGUOUS RULES
  368. COMMUNICATION PROBLEMS
  369. Interpersonal Conflict-Handling Styles
  370. CHOOSING THE BEST CONFLICT-HANDLING STYLE
  371. CULTURAL AND GENDER DIFFERENCES IN CONFLICT-HANDLING STYLES
  372. Structural Approaches to Conflict Management
  373. EMPHASIZE SUPERORDINATE GOALS
  374. REDUCE DIFFERENTIATION
  375. IMPROVE COMMUNICATION AND MUTUAL UNDERSTANDING
  376. REDUCE INTERDEPENDENCE
  377. INCREASE RESOURCES
  378. CLARIFY RULES AND PROCEDURES
  379. Third-Party Conflict Resolution
  380. CHOOSING THE BEST THIRD-PARTY INTERVENTION STRATEGY
  381. Resolving Conflict through Negotiation
  382. DISTRIBUTIVE VERSUS INTEGRATIVE APPROACHES TO NEGOTIATION
  383. PREPARING TO NEGOTIATE
  384. THE NEGOTIATION PROCESS
  385. The Negotiation Setting
  386. Gender and Negotiation
  387. Chapter Summary
  388. Key Terms
  389. Critical Thinking Questions
  390. Case Study: Discord Investments
  391. Class Exercise: Conflict Handling Incidents
  392. Team Exercise: Kumquat Conflict Role Play
  393. Self-Assessments for Chapter 11
  394. Chapter 12: Leadership in Organizational Settings
  395. Introduction
  396. What is Leadership?
  397. SHARED LEADERSHIP
  398. Transformational Leadership Perspective
  399. DEVELOP AND COMMUNICATE A STRATEGIC VISION
  400. MODEL THE VISION
  401. ENCOURAGE EXPERIMENTATION
  402. BUILD COMMITMENT TOWARD THE VISION
  403. TRANSFORMATIONAL LEADERSHIP AND CHARISMA
  404. EVALUATING THE TRANSFORMATIONAL LEADERSHIP PERSPECTIVE
  405. Managerial Leadership Perspective
  406. Interdependence OFManagerial andTransformational LEadership
  407. TASK-ORIENTED AND PEOPLE-ORIENTED LEADERSHIP
  408. SERVANT LEADERSHIP
  409. Path–Goal and Leadership Substitutes Theories
  410. PATH–GOAL LEADERSHIP THEORY
  411. LEADERSHIP SUBSTITUTES THEORY
  412. Implicit Leadership Perspective
  413. PROTOTYPES OF EFFECTIVE LEADERS
  414. THE ROMANCE OF LEADERSHIP
  415. Personal Attributes Perspective of Leadership
  416. Eight Important Leadership Attributes
  417. AUTHENTIC LEADERSHIP
  418. PERSONAL ATTRIBUTES PERSPECTIVE LIMITATIONS AND PRACTICAL IMPLICATIONS
  419. Cross-Cultural and Gender Issues in Leadership
  420. GENDER AND LEADERSHIP
  421. Chapter Summary
  422. Key Terms
  423. Critical Thinking Questions
  424. Case Study: A Window on Life
  425. Team Exercise: Leadership Diagnostic Analysis
  426. Self-Assessments for Chapter 12
  427. Chapter 13: Designing Organizational Structures
  428. Introduction
  429. Designing Organizational Structures
  430. Division of Labour and Coordination
  431. DIVISION OF LABOUR
  432. COORDINATING WORK ACTIVITIES
  433. Elements of Organizational Structure
  434. SPAN OF CONTROL
  435. CENTRALIZATION AND DECENTRALIZATION
  436. FORMALIZATION
  437. MECHANISTIC VERSUS ORGANIC STRUCTURES
  438. Forms of Departmentalization
  439. SIMPLE STRUCTURE
  440. FUNCTIONAL STRUCTURE
  441. DIVISIONAL STRUCTURE
  442. TEAM-BASED STRUCTURE
  443. MATRIX STRUCTURE
  444. NETWORK STRUCTURE
  445. Contingencies of Organizational Design
  446. EXTERNAL ENVIRONMENT
  447. ORGANIZATIONAL SIZE
  448. TECHNOLOGY
  449. ORGANIZATIONAL STRATEGY
  450. Chapter Summary
  451. Key Terms
  452. Critical Thinking Questions
  453. Case Study: Merritt’s Bakery
  454. Team Exercise: The Club Ed Exercise
  455. Self-Assessments for Chapter 13
  456. Chapter 14: Organizational Culture
  457. Introduction
  458. Elements of Organizational Culture
  459. CONTENT OF ORGANIZATIONAL CULTURE
  460. ORGANIZATIONAL SUBCULTURES
  461. Deciphering Organizational Culturethrough Artifacts
  462. ORGANIZATIONAL STORIES AND LEGENDS
  463. ORGANIZATIONAL LANGUAGE
  464. RITUALS AND CEREMONIES
  465. PHYSICAL STRUCTURES AND SYMBOLS
  466. Is Organizational Culture Important?
  467. THE MEANING AND POTENTIAL BENEFITS OF A STRONG CULTURE
  468. CONTINGENCIES OF ORGANIZATIONAL CULTURE AND EFFECTIVENESS
  469. ORGANIZATIONAL CULTURE AND BUSINESS ETHICS
  470. Merging Organizational Cultures
  471. BICULTURAL AUDIT
  472. STRATEGIES FOR MERGING DIFFERENT ORGANIZATIONAL CULTURES
  473. Changing and Strengthening Organizational Culture
  474. MODEL DESIRED CULTURE THROUGH ACTIONS OF FOUNDERS AND LEADERS
  475. ALIGN ARTIFACTS WITH THE DESIRED CULTURE
  476. INTRODUCE CULTURALLY CONSISTENT REWARDS AND RECOGNITION
  477. SUPPORT WORKFORCE STABILITY AND COMMUNICATION
  478. USE ATTRACTION, SELECTION, AND SOCIALIZATION FOR CULTURAL FIT
  479. Organizational Socialization
  480. LEARNING AND ADJUSTMENT PROCESS
  481. PSYCHOLOGICAL CONTRACTS
  482. STAGES OF ORGANIZATIONAL SOCIALIZATION
  483. IMPROVING THE SOCIALIZATION PROCESS
  484. Chapter Summary
  485. Key Terms
  486. Critical Thinking Questions
  487. Case Study: Hillton’s Transformation
  488. Team Exercise: Organizational Culture Metaphors
  489. Self-Assessment for Chapter 14
  490. Chapter 15: Organizational Change
  491. Introduction
  492. Lewin’s Force Field Analysis Model
  493. Understanding Resistance to Change
  494. WHY EMPLOYEES RESIST CHANGE
  495. Unfreezing, Changing, and Refreezing
  496. CREATING AN URGENCY FOR CHANGE
  497. REDUCING THE RESTRAINING FORCES
  498. REFREEZING THE DESIRED CONDITIONS
  499. Leadership, Coalitions, and Pilot Projects
  500. TRANSFORMATIONAL LEADERSHIP AND CHANGE
  501. COALITIONS, SOCIAL NETWORKS, AND CHANGE
  502. PILOT PROJECTS AND DIFFUSION OF CHANGE
  503. Four Approaches to Organizational Change
  504. ACTION RESEARCH APPROACH
  505. APPRECIATIVE INQUIRY APPROACH
  506. LARGE GROUP INTERVENTION APPROACH
  507. PARALLEL LEARNING STRUCTURE APPROACH
  508. Cross-Cultural and Ethical Issues in Organizational Change
  509. Organizational Behaviour: The Journey Continues
  510. Chapter Summary
  511. Key Terms
  512. Critical Thinking Questions
  513. Case Study: Transact Insurance Corporation
  514. Team Exercise: Strategic Change Incidents
  515. Self-Assessments for Chapter 15
  516. Additional Cases
  517. Introduction
  518. Case 1: Arctic Mining Consultants
  519. Case 2: Bridging the Two Worlds: The Organizational Dilemma
  520. Case 3: Keeping Suzanne Chalmers
  521. Case 4: Northwest Canadian Forest Products Limited (Revised)
  522. Case 5: Simmons Laboratories
  523. Case 6: Tamarack Industries
  524. Case 7: The Outstanding Faculty Award
  525. Case 8: The Regency Grand Hotel
  526. Case 9: The Shipping Industry Accounting Team
  527. Case 10: Verberg Kansen N.V.
  528. Case 11: Vêtements Ltée
  529. Appendix: Theory Building and Systematic Research Methods
  530. Introduction
  531. Theory Building
  532. Positivism versus Interpretivism
  533. Theory Testing: The Deductive Process
  534. Using the Scientific Method
  535. Grounded Theory: An Alternative Approach
  536. Selected Issues in Organizational Behaviour Research
  537. Research Design Strategies
  538. Sources
  539. Sources
  540. Accessibility Content: Text Alternatives for Images
  541. EXHIBIT 1.1 Text Alternative (Chapter 1)
  542. O B by the numbers Text Alternative (Chapter 1)
  543. EXHIBIT 1.2 Text Alternative (Chapter 1)
  544. EXHIBIT 1.3 Text Alternative (Chapter 1)
  545. EXHIBIT 1.4 Text Alternative (Chapter 1)
  546. EXHIBIT 1.5 Text Alternative (Chapter 1)
  547. EXHIBIT 1.6 Text Alternative (Chapter 1)
  548. EXHIBIT 2.1 Text Alternative (Chapter 2)
  549. OB by the numbers Figure Text Alternative (Chapter 2)
  550. EXHIBIT 2.2 Text Alternative (Chapter 2)
  551. EXHIBIT 2.3 Text Alternative (Chapter 2)
  552. EXHIBIT 2.4 Text Alternative (Chapter 2)
  553. EXHIBIT 2.5 Text Alternative (Chapter 2)
  554. EXHIBIT 2.6 Text Alternative (Chapter 2)
  555. EXHIBIT 3.1 Text Alternative (Chapter 3)
  556. O B by the numbers Figure
  557. EXHIBIT 3.2 Text Alternative (Chapter 3)
  558. EXHIBIT 3.3 Text Alternative (Chapter 3)
  559. EXHIBIT 3.4 Text Alternative (Chapter 3)
  560. EXHIBIT 3.5 Text Alternative (Chapter 3)
  561. EXHIBIT 3.6 Text Alternative (Chapter 3)
  562. EXHIBIT 4.1 Text Alternative (Chapter 4)
  563. EXHIBIT 4.2 Text Alternative (Chapter 4)
  564. EXHIBIT 4.3 Text Alternative (Chapter 4)
  565. EXHIBIT 4.4 Text Alternative (Chapter 4)
  566. EXHIBIT 4.5 Text Alternative (Chapter 4)
  567. O B by the numbers. Text Alternative (Chapter 4)
  568. EXHIBIT 4.6 Text Alternative (Chapter 4)
  569. EXHIBIT 5.1 Text Alternative (Chapter 5)
  570. EXHIBIT 5.2 Text Alternative (Chapter 5)
  571. EXHIBIT 5.3 Text Alternative (Chapter 5)
  572. EXHIBIT 5.4 Text Alternative (Chapter 5)
  573. O B by the numbers Figure
  574. EXHIBIT 5.6 Text Alternative (Chapter 5)
  575. EXHIBIT 5.7 Text Alternative (Chapter 5)
  576. EXHIBIT 5.8 Text Alternative (Chapter 5)
  577. O B by the numbers Figure Text Alternative (Chapter 6)
  578. EXHIBIT 6.2 Text Alternative (Chapter 6)
  579. EXHIBIT 6.3 Text Alternative (Chapter 6)
  580. EXHIBIT 6.4 Text Alternative (Chapter 6)
  581. EXHIBIT 7.1 Text Alternative (Chapter 7)
  582. EXHIBIT 7.2 Text Alternative (Chapter 7)
  583. EXHIBIT 7.3 Text Alternative (Chapter 7)
  584. EXHIBIT 7.4 Text Alternative (Chapter 7)
  585. O B by the numbers figure Text Alternative (Chapter 7)
  586. EXHIBIT 7.5 Text Alternative (Chapter 7)
  587. EXHIBIT 8.2 Text Alternative (Chapter 8)
  588. EXHIBIT 8.3 Text Alternative (Chapter 8)
  589. EXHIBIT 8.4 Text Alternative (Chapter 8)
  590. EXHIBIT 8.6 Text Alternative (Chapter 8)
  591. EXHIBIT 8.7 Text Alternative (Chapter 8)
  592. EXHIBIT 8.8 Text Alternative (Chapter 8)
  593. O B by the numbers Figure Text Alternative (Chapter 8)
  594. EXHIBIT 9.1 Text Alternative (Chapter 9)
  595. EXHIBIT 9.2 Text Alternative (Chapter 9)
  596. O B by the numbers Figure Text Alternative (Chapter 9)
  597. EXHIBIT 9.3 Text Alternative (Chapter 9)
  598. EXHIBIT 9.4 Text Alternative (Chapter 9)
  599. EXHIBIT 9.5 Text Alternative (Chapter 9)
  600. EXHIBIT 9.6 Text Alternative (Chapter 9)
  601. EXHIBIT 10.1 Text Alternative (Chapter 10)
  602. EXHIBIT 10.2 Text Alternative (Chapter 10)
  603. Social network graphs Figure Text Alternative (Chapter 10)
  604. EXHIBIT 10.3 Text Alternative (Chapter 10)
  605. O B by the numbers Figure Text Alternative (Chapter 10)
  606. EXHIBIT 10.6 Text Alternative (Chapter 10)
  607. EXHIBIT 11.2 Text Alternative (Chapter 11)
  608. O B by the numbers Figure Text Alternative (Chapter 11)
  609. EXHIBIT 11.3 Text Alternative (Chapter 11)
  610. EXHIBIT 11.5 Text Alternative (Chapter 11)
  611. EXHIBIT 11.6 Text Alternative (Chapter 11)
  612. EXHIBIT 12.1 Text Alternative (Chapter 12)
  613. O B by the numbers Figure Text Alternative (Chapter 12)
  614. EXHIBIT 12.3 Text Alternative (Chapter 12)
  615. EXHIBIT 12.5 Text Alternative (Chapter 12)
  616. O B by the numbers Figure Text Alternative (Chapter 13)
  617. EXHIBIT 13.2 Text Alternative (Chapter 13)
  618. EXHIBIT 13.3 Text Alternative (Chapter 13)
  619. EXHIBIT 13.4 Text Alternative (Chapter 13)
  620. EXHIBIT 13.5 Text Alternative (Chapter 13)
  621. EXHIBIT 13.6 Text Alternative (Chapter 13)
  622. EXHIBIT 13.7 Text Alternative (Chapter 13)
  623. EXHIBIT 14.1 Text Alternative (Chapter 14)
  624. O B by the numbers Text Alternative (Chapter 14)
  625. EXHIBIT 14.4 Text Alternative (Chapter 14)
  626. EXHIBIT 14.6 Text Alternative (Chapter 14)
  627. EXHIBIT 14.7 Text Alternative (Chapter 14)
  628. EXHIBIT 15.1 Text Alternative (Chapter 15)
  629. O B by the numbers Fifure Text Alternative (Chapter 15)
  630. EXHIBIT 15.4 Text Alternative (Chapter 15)
  631. EXHIBIT 15.6 Text Alternative (Chapter 15)

 

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