Small Group and Team Communication 5th Edition Harris Sherblom Test Bank

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Product details:

• ISBN-10 ‏ : ‎ 1478637234
• ISBN-13 ‏ : ‎ 978-1478637233
• Author:  Thomas E. Harris;  John C. Sherblom

Small Group and Team Communication i ntegrates theory, research, and practical examples into a clear and logical presentation of how communication works in a variety of professional, social, civic, and personal groups and teams.

Through the incorporation of new research and the systems theory framework, extensive examples and updated exercises, the Fifth Edition promotes outstanding discussions in critical issues of diversity, ethics, and technology.

Table of contents:

1. Chapter 1: Small Groups: Power, Definition, Attraction
2. Types of Small Groups
3. The Power of Groups
4. Defining Small Group Communication
5. Transactional Group Process
6. Symbolic Behavior
7. Shared Meaning
8. Why We Join Groups
9. Interpersonal Attraction
10. Personal Need for Affiliation
11. Commitment to Group Goals and Activities
12. Assignment by Someone Else
13. Characteristics and Coordinating Mechanisms of Small Groups
14. Interdependence and Interactivity
15. Exponential Number of Interactions
16. Synergy
17. Coordinating Mechanisms
18. Characteristics of Small Group Communication
19. Complex Transactions
20. Interactive Complexities
21. Groups in Organizations
22. Organizational Examples
23. Meetings
24. Quality Decision Making Through Group Diversity and Ethics
25. Summary
26. Discussion Questions
27. References
28. Chapter 2: Small Group Communication: A System of Interaction
29. Understanding Small Group Success
30. Communication in Small Groups
31. A Systems Approach to Small Group Communication
32. Systems Theory
33. Open Systems
34. Complex Systems
35. Example of Interactivity
36. Summary
37. Discussion Questions
38. References
39. Chapter 3: Norms, Roles, Cohesion, and Groupthink
40. Norms
41. The Reason for Norms
42. Types of Norms
43. Norms and Diversity
44. Violating Norms
45. Roles
46. Types of Roles
47. The Function of Roles
48. Cohesion
49. Influences on Cohesion
50. Consequences of Group Cohesion
51. Groupthink
52. Summary
53. Discussion Questions
54. References
55. Chapter 4: Phases of Group Development: Forming, Storming, Norming, and Performing
56. Forming: Hello, Orientation, and Inclusion
57. Storming: Conflict in Groups
58. Norming: Emergence as a Group
59. Performing: Making Decisions and Solving Problems
60. Adjourning: Terminating, Saying “Good-Bye”
61. Usefulness of the Phase Model
62. Modifications
63. Organizational Teams
64. Overriding Influences
65. Formal or Informal Group
66. Task and Social Dynamics
67. Primary and Secondary Tensions
68. Summary
69. Discussion Questions
70. References
71. Chapter 5: Diversity in Groups: The Strength of Different Perspectives
72. Defining Diversity in Small Groups
73. Assumptions and Stereotypes
74. Communication Contexts
75. Language Use
76. Nonverbal Communication
77. Diversity in Small Groups and Teams
78. Group Commitment and Consensus
79. Strength in Diversity
80. Making Diverse Groups Work
81. Conflict Management
82. Hierarchies of Power
83. Pressures for Conformity
84. Computer-Mediated Virtual Teams
85. Ethical Behavior
86. Summary
87. Discussion Questions
88. References
89. Chapter 6: Verbal and Nonverbal Communication
90. Functions of Verbal Communication
91. Task
92. Process
93. Narratives and Fantasies
94. Structures of Meaning in Verbal Communication
95. Denotative and Connotative Meaning
96. Semantics
97. Group Talk
98. Humor
99. Nonverbal Communication
100. Principles of Nonverbal Communication
101. Types of Nonverbal Communication
102. Powerless Stereotypes
103. Verbal and Nonverbal Cues in Computer-Mediated Communication
104. Summary
105. Discussion Questions
106. References
107. Chapter 7: Listening and Feedback: The Other Half of Communication
108. The Influence of Culture on Listening
109. Listening as a Critical Leadership Skill
110. Motivation
111. The Four Components of Listening
112. Sensing (Hearing the Message)
113. Interpreting the Message
114. Evaluating the Message Content
115. Memory: Retaining and Responding to the Message
116. Active Listening
117. Barriers to Active Listening
118. Active Listening Response Methods
119. Feedback: Responding to the Message
120. Providing Constructive Feedback
121. Receiving Feedback
122. Summary
123. Discussion Questions
124. References

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