Management Information Systems Managing the Digital Firm 15th Edition Laudon Test Bank

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Product details:

• ISBN-10 ‏ : ‎ 9780134639710
• ISBN-13 ‏ : ‎ 978-0134639710
• Author: Kenneth C. Laudon; Jane Price Laudon

The authoritative, case-based view into how businesses leverage information systems

Kenneth and Jane Laudon’s popular Management Information Systems: Managing the Digital Firm continues to define the way MIS courses are taught. Designed for business students, the text provides insight into how contemporary businesses leverage information technologies and systems to achieve corporate objectives. The new edition provides the most up-to-date and comprehensive overview of information systems used by businesses today, including all-new real-world cases and discussion of significant contemporary topics, from big data and the Internet of Things (IoT) to machine learning and DevOps.

Featuring comprehensive coverage of new technologies and applications, while also considering their impact on business models and decision-making, Management Information Systems enhances learning through vivid examples designed to capture the imaginations of all students. As they build sought-after skills for the modern workplace, students will learn to lead management discussions and drive decisions about their firm’s information systems.

Table of contents:

1. Part One Organizations, Management, and the Networked Enterprise
2. Chapter 1 Information Systems in Global Business Today
3. Learning Objectives
4. 1-1 How are information systems transforming business, and why are they so essential for running and managing a business today?
5. How Information Systems Are Transforming Business
6. What’s New in Management Information Systems
7. Globalization Challenges and Opportunities: A Flattened World
8. The Emerging Digital Firm
9. Strategic Business Objectives of Information Systems
10. Operational Excellence
11. New Products, Services, and Business Models
12. Customer and Supplier Intimacy
13. Improved Decision Making
14. Competitive Advantage
15. Survival
16. 1-2 What is an information system? How does it work? What are its management, organization, and technology components? Why are complementary assets essential for ensuring that information systems provide genuine value for organizations?
17. What Is an Information System?
18. Dimensions of Information Systems
19. Organizations
20. Management
21. Information Technology
22. It Isn’t Just Technology: A Business Perspective on Information Systems
23. Complementary Assets: Organizational Capital and the Right Business Model
24. 1-3 What academic disciplines are used to study information systems, and how does each contribute to an understanding of information systems?
25. Technical Approach
26. Behavioral Approach
27. Approach of This Text: Sociotechnical Systems
28. Review Summary
29. Key Terms
30. Review Questions
31. Discussion Questions
32. Hands-On MIS Projects
33. Management Decision Problems
34. Improving Decision Making: Using Databases to Analyze Sales Trends
35. Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge
36. Collaboration and Teamwork Project
37. Selecting Team Collaboration Tools
38. Chapter 1 References
39. Chapter 2 Global E-business and Collaboration
40. Learning Objectives
41. 2-1 What are business processes? How are they related to information systems?
42. Business Processes
43. How Information Technology Improves Business Processes
44. 2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?
45. Systems for Different Management Groups
46. Transaction Processing Systems
47. Systems for Business Intelligence
48. Systems for Linking the Enterprise
49. Enterprise Applications
50. Enterprise Systems
51. Supply Chain Management Systems
52. Customer Relationship Management Systems
53. Knowledge Management Systems
54. Intranets and Extranets
55. E-business, E-commerce, and E-government
56. 2-3 Why are systems for collaboration and social business so important, and what technologies do they use?
57. What Is Collaboration?
58. What Is Social Business?
59. Business Benefits of Collaboration and Social Business
60. Building a Collaborative Culture and Business Processes
61. Tools and Technologies for Collaboration and Social Business
62. E-mail and Instant Messaging (IM)
63. Wikis
64. Virtual Worlds
65. Collaboration and Social Business Platforms
66. Virtual Meeting Systems
67. Cloud Collaboration Services
68. Microsoft SharePoint and IBM Notes
69. Enterprise Social Networking Tools
70. Checklist for Managers: Evaluating and Selecting Collaboration and Social Software Tools
71. 2-4 What is the role of the information systems function in a business?
72. The Information Systems Department
73. Organizing the Information Systems Function
74. Review Summary
75. Key Terms
76. Review Questions
77. Discussion Questions
78. Hands-On MIS Projects
79. Management Decision Problems
80. Improving Decision Making: Using a Spreadsheet to Select Suppliers
81. Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes
82. Collaboration and Teamwork Project
83. Identifying Management Decisions and Systems
84. Chapter 2 References
85. Chapter 3 Information Systems, Organizations, and Strategy
86. Learning Objectives
87. 3-1 Which features of organizations do managers need to know about to build and use information systems successfully?
88. What Is an Organization?
89. Features of Organizations
90. Routines and Business Processes
91. Organizational Politics
92. Organizational Culture
93. Organizational Environments
94. Disruptive Technologies: Riding the Wave
95. Organizational Structure
96. Other Organizational Features
97. 3-2 What is the impact of information systems on organizations?
98. Economic Impacts
99. Organizational and Behavioral Impacts
100. IT Flattens Organizations
101. Postindustrial Organizations
102. Understanding Organizational Resistance to Change
103. The Internet and Organizations
104. Implications for the Design and Understanding of Information Systems
105. 3-3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?
106. Porter’s Competitive Forces Model
107. Traditional Competitors
108. New Market Entrants
109. Substitute Products and Services
110. Customers
111. Suppliers
112. Information System Strategies for Dealing with Competitive Forces
113. Low-Cost Leadership
114. Product Differentiation
115. Focus on Market Niche
116. Strengthen Customer and Supplier Intimacy
117. The Internet’s Impact on Competitive Advantage
118. Smart Products and the Internet of Things
119. The Business Value Chain Model
120. Extending the Value Chain: The Value Web
121. Synergies, Core Competencies, and Network-Based Strategies
122. Synergies
123. Enhancing Core Competencies
124. Network-Based Strategies
125. Network Economics
126. Virtual Company Model
127. Business Ecosystems and Platforms
128. 3-4 What are the challenges posed by strategic information systems, and how should they be addressed?
129. Sustaining Competitive Advantage
130. Aligning IT with Business Objectives
131. Management Checklist: Performing a Strategic Systems Analysis
132. Managing Strategic Transitions
133. Review Summary
134. Key Terms
135. Review Questions
136. Discussion Questions
137. Hands-On MIS Projects
138. Management Decision Problems
139. Improving Decision Making: Using a Database to Clarify Business Strategy
140. Improving Decision Making: Using Web Tools to Configure and Price an Automobile
141. Collaboration and Teamwork Project
142. Identifying Opportunities for Strategic Information Systems
143. Chapter 3 References
144. Chapter 4 Ethical and Social Issues in Information Systems
145. Learning Objectives
146. 4-1 What ethical, social, and political issues are raised by information systems?
147. A Model for Thinking About Ethical, Social, and Political Issues
148. Five Moral Dimensions of the Information Age
149. Key Technology Trends that Raise Ethical Issues
150. 4-2 What specific principles for conduct can be used to guide ethical decisions?
151. Basic Concepts: Responsibility, Accountability, and Liability
152. Ethical Analysis
153. Candidate Ethical Principles
154. Professional Codes of Conduct
155. Some Real-World Ethical Dilemmas
156. 4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?
157. Information Rights: Privacy and Freedom in the Internet Age
158. The European Directive on Data Protection
159. Internet Challenges to Privacy
160. Technical Solutions
161. Property Rights: Intellectual Property
162. Trade Secrets
163. Copyright
164. Patents
165. Challenges to Intellectual Property Rights
166. 4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life?
167. Computer-Related Liability Problems
168. System Quality: Data Quality and System Errors
169. Quality of Life: Equity, Access, and Boundaries
170. Balancing Power: Center Versus Periphery
171. Rapidity of Change: Reduced Response Time to Competition
172. Maintaining Boundaries: Family, Work, and Leisure
173. Dependence and Vulnerability
174. Computer Crime and Abuse
175. Employment: Trickle-Down Technology and Reengineering Job Loss
176. Equity and Access: Increasing Racial and Social Class Cleavages
177. Health Risks: RSI, CVS, and Cognitive Decline
178. Review Summary
179. Key Terms
180. Review Questions
181. Discussion Questions
182. Hands-On MIS Projects
183. Management Decision Problems
184. Achieving Operational Excellence: Creating a Simple Blog
185. Improving Decision Making: Analyzing Web Browser Privacy
186. Collaboration and Teamwork Project
187. Developing a Corporate Code of Ethics
188. Chapter 4 References
189. Part Two Information Technology Infrastructure
190. Chapter 5 IT Infrastructure and Emerging Technologies
191. Learning Objectives
192. 5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?
193. Defining IT Infrastructure
194. Evolution of IT Infrastructure
195. General-Purpose Mainframe and Minicomputer Era (1959 to Present)
196. Personal Computer Era (1981 to Present)
197. Client/Server Era (1983 to Present)
198. Enterprise Computing Era (1992 to Present)
199. Cloud and Mobile Computing Era (2000 to Present)
200. Technology Drivers of Infrastructure Evolution
201. Moore’s Law and Microprocessing Power
202. The Law of Mass Digital Storage
203. Metcalfe’s Law and Network Economics
204. Declining Communications Costs and the Internet
205. Standards and Network Effects
206. 5-2 What are the components of IT infrastructure?
207. Computer Hardware Platforms
208. Operating System Platforms
209. Enterprise Software Applications
210. Data Management and Storage
211. Networking/Telecommunications Platforms
212. Internet Platforms
213. Consulting and System Integration Services
214. 5-3 What are the current trends in computer hardware platforms?
215. The Mobile Digital Platform
216. Consumerization of IT and BYOD
217. Quantum Computing
218. Virtualization
219. Cloud Computing
220. Green Computing
221. High-Performance and Power-Saving Processors
222. 5-4 What are the current computer software platforms and trends?
223. Linux and Open Source Software
224. Linux
225. Software for the Web: Java, HTML, and HTML5
226. HTML and HTML5
227. Web Services and Service-Oriented Architecture
228. Software Outsourcing and Cloud Services
229. Software Packages and Enterprise Software
230. Software Outsourcing
231. Cloud-Based Software Services and Tools
232. Mashups and Apps
233. 5-5 What are the challenges of managing IT infrastructure and management solutions?
234. Dealing with Platform and Infrastructure Change
235. Management and Governance
236. Making Wise Infrastructure Investments
237. Total Cost of Ownership of Technology Assets
238. Competitive Forces Model for IT Infrastructure Investment
239. Review Summary
240. Key Terms
241. Review Questions
242. Discussion Questions
243. Hands-On MIS Projects
244. Management Decision Problems
245. Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options
246. Improving Decision Making: Using Web Research to Budget for a Sales Conference
247. Collaboration and Teamwork Project
248. Evaluating Server and Mobile Operating Systems
249. Chapter 5 References
250. Chapter 6 Foundations of Business Intelligence: Databases and Information Management
251. Learning Objectives

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