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Management 13th Edition Schermerhorn Test Bank

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ISBN-13:  978-1118841518
Author:  John R. Schermerhorn (Author), Daniel G. Bachrach (Author) 
We’ve got you covered for your Principles of Management course with Schermerhorn/Bachrach, Management 13th Edition. With new cases, more opportunities for self-assessment and the Management Weekly Updates news blog, the text and its comprehensive suite of resources promote critical thinking and active learning. Thoroughly updated while maintaining its trusted balance of concepts and applications, Management 13th Edition presents the most current material to apply theory and show relevance of management concepts in the real world–for students to succeed in your management course and beyond.

Table of Content:

  1. Part One Management
  2. 1 Management Today
  3. Working Today
  4. Talent
  5. Technology
  6. Globalization
  7. Ethics
  8. Diversity
  9. Careers and Connections
  10. Organizations
  11. Organizational Purpose
  12. Organizations as Systems
  13. Organizational Performance
  14. Changing Nature of Organizations
  15. Managers
  16. What Is a Manager?
  17. Levels of Managers
  18. Types of Managers
  19. Managerial Performance
  20. Changing Nature of Managerial Work
  21. The Management Process
  22. Functions of Management
  23. Managerial Roles and Activities
  24. Managerial Agendas and Networks
  25. Learning How to Manage
  26. Technical Skills
  27. Human and Interpersonal Skills
  28. Conceptual and Critical-Thinking Skills
  29. Management Learning Review
  30. Summary
  31. Self-Test 1
  32. Management Skills & Competencies
  33. Evaluate Career Situations: What Would You Do?
  34. Reflect on the Self-Assessment: Career Readiness “Big 20”
  35. Contribute to the Class Exercise: My Best Manager
  36. Manage a Critical Incident: Team Leader Faces Test
  37. Collaborate on the Team Activity: The Amazing Great Job Race
  38. Analyze the Case Study: Trader Joe’s
  39. 2 Management Learning Past to Present
  40. Classical Management Approaches
  41. Scientific Management
  42. Administrative Principles
  43. Bureaucratic Organization
  44. Behavioral Management Approaches
  45. Follett’s Organizations as Communities
  46. The Hawthorne Studies
  47. Maslow’s Theory of Human Needs
  48. McGregor’s Theory X and Theory Y
  49. Argyris’s Theory of Adult Personality
  50. Modern Management Foundations
  51. Quantitative Analysis and Tools
  52. Organizations as Systems
  53. Contingency Thinking
  54. Quality Management
  55. Evidence-Based Management
  56. Management Learning Review
  57. Summary
  58. Self-Test 2
  59. Management Skills & Competencies
  60. Evaluate Career Situations: What Would You Do?
  61. Reflect on the Self-Assessment: Managerial Assumptions
  62. Contribute to the Class Exercise: Evidence-Based Management Quiz
  63. Manage a Critical Incident: Theory X versus Theory Y
  64. Collaborate on the Team Activity: Management in Popular Culture
  65. Analyze the Case Study: Zara International
  66. 3 Ethics and Social Responsibility
  67. Ethics
  68. Laws and Values as Influences on Ethical Behavior
  69. Alternative Views of Ethics
  70. Cultural Issues in Ethical Behavior
  71. Ethics in the Workplace
  72. Ethical Dilemmas
  73. Influences on Ethical Decision Making
  74. Rationalizations for Unethical Behavior
  75. Maintaining High Ethical Standards
  76. Moral Management
  77. Ethics Training
  78. Codes of Ethical Conduct
  79. Whistleblower Protection
  80. Social Responsibility
  81. Social Responsibility, Sustainability, and the Triple Bottom Line
  82. Perspectives on Corporate Social Responsibility
  83. Evaluating Corporate Social Performance
  84. Corporate Governance
  85. Management Learning Review
  86. Summary
  87. Self-Test 3
  88. Management Skills & Competencies
  89. Evaluate Career Situations: What Would You Do?
  90. Reflect on the Self-Assessment: Terminal Values
  91. Contribute to the Class Exercise: Confronting Ethical Dilemmas
  92. Manage a Critical Incident: Dealing with a Global Supply Chain
  93. Collaborate on the Team Activity: Stakeholder Maps
  94. Analyze the Case Study: Patagonia
  95. Part Two Environment
  96. 4 Environment, Innovation, and Sustainability
  97. The External Environment
  98. Economic Conditions
  99. Legal-Political Conditions
  100. Sociocultural Conditions
  101. Technological Conditions
  102. Natural Environment Conditions
  103. Environment and Value Creation
  104. Value Creation and Competitive Advantage
  105. Uncertainty, Complexity, and Change
  106. Environment and Innovation
  107. Types of Innovations
  108. The Innovation Process
  109. Disruptive Innovation and Technology
  110. Environment and Sustainability
  111. Sustainable Development
  112. Sustainable Business
  113. Human Sustainability
  114. Management Learning Review
  115. Summary
  116. Self-Test 4
  117. Management Skills & Competencies
  118. Evaluate Career Situations: What Would You Do?
  119. Reflect on the Self-Assessment: Tolerance for Ambiguity
  120. Contribute to the Class Exercise: The Future Workplace
  121. Manage a Critical Incident: It’s Also about Respect
  122. Collaborate on the Team Activity: Organizational Commitment to Sustainability Scorecard
  123. Analyze the Case Study: Timberland
  124. 5 Global Management and Cultural Diversity
  125. Management and Globalization
  126. Global Management
  127. Why Companies Go Global
  128. How Companies Go Global
  129. Global Business Environments
  130. Global Businesses
  131. Types of Global Businesses
  132. Pros and Cons of Global Businesses
  133. Ethics Challenges for Global Businesses
  134. Cultures and Global Diversity
  135. Cultural Intelligence
  136. Silent Languages of Culture
  137. Tight and Loose Cultures
  138. Values and National Cultures
  139. Global Management Learning
  140. Are Management Theories Universal?
  141. Intercultural Competencies
  142. Global Learning Goals
  143. Management Learning Review
  144. Summary
  145. Self-Test 5
  146. Management Skills & Competencies
  147. Evaluate Career Situations: What Would You Do?
  148. Reflect on the Self-Assessment: Global Intelligence
  149. Contribute to the Class Exercise: American Football
  150. Manage a Critical Incident: Silent Team Members
  151. Collaborate on the Team Activity: Globalization Pros and Cons
  152. Analyze the Case Study: Harley-Davidson
  153. 6 Entrepreneurship and New Ventures
  154. The Nature of Entrepreneurship
  155. Who Are the Entrepreneurs?
  156. Characteristics of Entrepreneurs
  157. Female and Minority Entrepreneurs
  158. Social Entrepreneurship
  159. Entrepreneurship and Small Business
  160. How Small Businesses Get Started
  161. Why Small Businesses Fail
  162. Family-Owned Small Businesses
  163. Small Business Development
  164. New Venture Creation
  165. Life Cycles of Entrepreneurial Firms
  166. Writing a Business Plan
  167. Choosing a Form of Ownership
  168. Financing a New Venture
  169. Management Learning Review
  170. Summary
  171. Self-Test 6
  172. Management Skills & Competencies
  173. Evaluate Career Situations: What Would You Do?
  174. Reflect on the Self-Assessment: Entrepreneurial Orientation
  175. Contribute to the Class Exercise: Entrepreneurs Among Us
  176. Manage a Critical Incident: Craft Brewery in-or Out-of the Money?
  177. Collaborate on the Team Activity: Community Entrepreneurs
  178. Analyze the Case Study: In-N-Out Burger
  179. Part Three Planning and Controlling
  180. 7 Information and Decision Making
  181. Information, Technology, and Management
  182. Information and Information Systems
  183. Data Mining and Analytics
  184. Business Intelligence and Executive Dashboards
  185. Problem-Solving and Managerial Decisions
  186. Managers as Problem Solvers
  187. Problem-Solving Approaches and Styles
  188. Structured and Unstructured Problems
  189. Crisis Problems
  190. Problem-Solving Environments
  191. The Decision-Making Process
  192. Step 1-Identify and Define the Problem
  193. Step 2-Generate and Evaluate Alternative Courses of Action
  194. Step 3-Choose a Preferred Course of Action
  195. Step 4-Implement the Decision
  196. Step 5-Evaluate Results
  197. At All Steps-Check Ethical Reasoning
  198. Decision-Making Pitfalls and Creativity
  199. Decision Errors and Traps
  200. Creativity in Decision Making
  201. Management Learning Review
  202. Summary
  203. Self-Test 7
  204. Management Skills & Competencies
  205. Evaluate Career Situations: What Would You Do?
  206. Reflect on the Self-Assessment: Cognitive Style
  207. Contribute to the Team Exercise: Lost at Sea
  208. Manage a Critical Incident: Asking for a Raise
  209. Collaborate on the Team Project: Crisis Management Realities
  210. Analyze the Case Study: Amazon.com
  211. 8 Planning Processes and Techniques
  212. Why and How Managers Plan
  213. Importance of Planning
  214. The Planning Process
  215. Benefits of Planning
  216. Planning and Time Management
  217. Types of Plans Used by Managers
  218. Long-Range and Short-Range Plans
  219. Strategic and Tactical Plans
  220. Operational Plans
  221. Planning Tools and Techniques
  222. Forecasting
  223. Contingency Planning
  224. Scenario Planning
  225. Benchmarking
  226. Staff Planning
  227. Implementing Plans to Achieve Results
  228. Goal Setting
  229. Goal Management
  230. Goal Alignment
  231. Participation and Involvement
  232. Management Learning Review
  233. Summary
  234. Self-Test 8
  235. Management Skills & Competencies
  236. Evaluate Career Situations: What Would You Do?
  237. Reflect on the Self-Assessment: Time Management Profile
  238. Contribute to the Team Exercise: Personal Career Planning
  239. Manage a Critical Incident: Policy on Paternity Leave for New Dads
  240. Collaborate on a Team Activity: The Future Workplace
  241. Analyze the Case Study: Walgreens
  242. 9 Control Processes and Systems
  243. Why and How Managers Control
  244. Importance of Controlling
  245. Types of Controls
  246. Internal and External Control
  247. The Control Process
  248. Step 1-Establish Objectives and Standards
  249. Step 2-Measure Actual Performance
  250. Step 3-Compare Results with Objectives and Standards
  251. Step 4-Take Corrective Action
  252. Control Tools and Techniques
  253. Project Management and Control
  254. Inventory Control
  255. Breakeven Analysis
  256. Financial Controls
  257. Balanced Scorecards
  258. Management Learning Review
  259. Summary
  260. Self-Test 9
  261. Management Skills & Competencies
  262. Evaluate Career Situations: What Would You Do?
  263. Reflect on the Self-Assessment: Internal/External Control
  264. Contribute to the Class Exercise: After-Meeting/Project Remorse
  265. Manage a Critical Incident: High Performer but Late for Work
  266. Collaborate on the Team Activity: Building a Balanced Scorecard
  267. Analyze the Case Study: Electronic Arts
  268. 10 Strategy and Strategic Management
  269. Strategic Management
  270. Competitive Advantage
  271. Strategy and Strategic Intent
  272. Levels of Strategy
  273. Strategic Management Process
  274. Essentials of Strategic Analysis
  275. Analysis of Mission, Values, and Objectives
  276. SWOT Analysis of Organization and Environment
  277. Five Forces Analysis of Industry Attractiveness
  278. Corporate-Level Strategy Formulation
  279. Portfolio Planning Model
  280. Growth and Diversification Strategies
  281. Retrenchment and Restructuring Strategies
  282. Global Strategies
  283. Cooperative Strategies
  284. Business-Level Strategy Formulation
  285. Competitive Strategies Model
  286. Differentiation Strategy
  287. Cost Leadership Strategy
  288. Focus Strategy
  289. Strategy Implementation
  290. Management Practices and Systems
  291. Strategic Control and Corporate Governance
  292. Strategic Leadership
  293. Management Learning Review
  294. Summary
  295. Self-Test 10
  296. Management Skills & Competencies
  297. Evaluate Career Situations: What Would You Do?
  298. Reflect on the Self-Assessment: Intuitive Ability
  299. Contribute to the Class Exercise: Strategic Scenarios
  300. Manage a Critical Incident: Kickstarting a Friend’s Business Idea
  301. Collaborate on the Team Activity: Contrasting Strategies
  302. Analyze the Case Study: Dunkin’ Donuts
  303. Part Four Organizing
  304. 11 Organization Structures and Design
  305. Organizing as a Management Function
  306. What Is Organization Structure?
  307. Formal Structures
  308. Informal Structures and Social Networks
  309. Traditional Organization Structures
  310. Functional Structures
  311. Divisional Structures
  312. Matrix Structures
  313. Horizontal Organization Structures
  314. Team Structures
  315. Network Structures
  316. Boundaryless Structures
  317. Organizational Designs
  318. Contingency in Organizational Design
  319. Mechanistic and Organic Designs
  320. Trends in Organizational Designs
  321. Management Learning Review
  322. Summary
  323. Self-Test 11
  324. Management Skills & Competencies
  325. Evaluate Career Situations: What Would You Do?
  326. Reflect on the Self-Assessment: Empowering Others
  327. Contribute to the Class Exercise: Organizational Metaphors
  328. Manage a Critical Incident: Crowdsourcing Evaluations to Cut Management Levels
  329. Collaborate on the Team Activity: Designing a Network University
  330. Analyze the Case Study: Nike
  331. 12 Organization Culture and Change
  332. Organizational Cultures
  333. Understanding Organizational Cultures
  334. Observable Culture of Organizations
  335. Values and the Core Culture of Organizations
  336. Multicultural Organizations and Diversity
  337. Multicultural Organizations
  338. Organizational Subcultures
  339. Power, Diversity, and Organizational Subcultures
  340. Organizational Change
  341. Models of Change Leadership
  342. Transformational and Incremental Change
  343. Phases of Planned Change
  344. Change Strategies
  345. Resistance to Change
  346. Management Learning Review
  347. Summary
  348. Self-Test 12
  349. Management Skills & Competencies
  350. Evaluate Career Situations: What Would You Do?
  351. Reflect on the Self-Assessment: Change Leadership IQ
  352. Contribute to the Class Exercise: Force-Field Analysis
  353. Manage a Critical Incident: Proposal for Open Office Design and Hotdesking
  354. Collaborate on the Team Activity: Organizational Culture Walk
  355. Analyze the Case Study: Gamification
  356. 13 Human Resource Management
  357. Human Resource Management
  358. Human Resource Management Process
  359. Strategic Human Resource Management
  360. Legal Environment of Human Resource Management
  361. Attracting a Quality Workforce
  362. Human Resource Planning
  363. Recruitment Process
  364. Selection Techniques
  365. Developing a Quality Workforce
  366. Onboarding and Socialization
  367. Training and Development
  368. Performance Management
  369. Maintaining a Quality Workforce
  370. Flexibility and Work–Life Balance
  371. Compensation and Benefits
  372. Retention and Turnover
  373. Labor–Management Relations
  374. Management Learning Review
  375. Summary
  376. Self-Test 13
  377. Management Skills & Competencies
  378. Evaluate Career Situations: What Would You Do?
  379. Reflect on the Self-Assessment: Performance Assessment Assumptions
  380. Contribute to the Class Exercise: Upward Appraisal
  381. Manage a Critical Incident: Athletic Director’s Dilemma
  382. Collaborate on the Team Activity: Future of Labor Unions
  383. Analyze the Case Study: Two-Tier Wages
  384. Part Five Leading
  385. 14 Leading and Leadership Development
  386. The Nature of Leadership
  387. Leadership and Power
  388. Leadership and Vision
  389. Leadership and Service
  390. Leadership and Followership
  391. Leadership Traits and Behaviors
  392. Leadership Traits
  393. Leadership Behaviors
  394. Classic Leadership Styles
  395. Contingency Approaches to Leadership
  396. Fiedler’s Contingency Model
  397. Hersey-Blanchard Situational Leadership Model
  398. House’s Path–Goal Leadership Theory
  399. Leader–Member Exchange Theory
  400. Leader-Participation Model
  401. Personal Leadership Development
  402. Charismatic and Transformational Leadership
  403. Emotional Intelligence and Leadership
  404. Gender and Leadership
  405. Moral Leadership
  406. Drucker’s “Good Old-Fashioned” Leadership
  407. Management Learning Review
  408. Summary
  409. Self-Test 14
  410. Management Skills & Competencies
  411. Evaluate Career Situations: What Would You Do?
  412. Reflect on the Self-Assessment: Least-Preferred Co-Worker Scale
  413. Contribute to the Class Exercise: Most Needed Leadership Skills
  414. Manage a Critical Incident: Playing Favorites as a Team Leader
  415. Collaborate on the Team Activity: Leadership Believe-It-or-Not
  416. Analyze the Case Study: Zappos
  417. 15 Individual Behavior
  418. Perception
  419. Perception and Psychological Contracts
  420. Perception and Attribution
  421. Perception Tendencies and Distortions
  422. Perception and Impression Management
  423. Personality
  424. Big Five Personality Dimensions
  425. Myers-Briggs Type Indicator
  426. Technology Personality
  427. Personal Conception and Emotional Adjustment Traits
  428. Attitudes
  429. What Is an Attitude?
  430. What Is Job Satisfaction?
  431. Job Satisfaction Trends
  432. Job Satisfaction Outcomes
  433. Emotions, Moods, and Stress
  434. Emotions
  435. Moods
  436. Stress and Strain
  437. Management Learning Review
  438. Summary
  439. Self-Test 15
  440. Management Skills & Competencies
  441. Evaluate Career Situations: What Would You Do?
  442. Reflect on the Self-Assessment: Self-Monitoring
  443. Contribute to the Class Exercise: Job Satisfaction Preferences
  444. Manage a Critical Incident: Facing Up to Attributions
  445. Collaborate on the Team Activity: Difficult Personalities
  446. Analyze the Case Study: Panera Bread
  447. 16 Motivation Theory and Practice
  448. Individual Needs and Motivation
  449. Hierarchy of Needs Theory
  450. ERG Theory
  451. Two-Factor Theory
  452. Acquired Needs Theory
  453. Process Theories of Motivation
  454. Equity Theory
  455. Expectancy Theory
  456. Goal-Setting Theory
  457. Self-Efficacy Theory
  458. Reinforcement Theory
  459. The Law of Effect
  460. Reinforcement Strategies
  461. Positive Reinforcement
  462. Punishment
  463. Motivation and Job Design
  464. Job Simplification
  465. Job Enrichment
  466. Alternative Work Schedules
  467. Management Learning Review
  468. Summary
  469. Self-Test 16
  470. Management Skills & Competencies
  471. Evaluate Career Situations: What Would You Do?
  472. Reflect on the Self-Assessment: Student Engagement Survey
  473. Contribute to the Class Exercise: Why We Work
  474. Manage a Critical Incident: Great Worker Won’t Take Vacation
  475. Collaborate on the Team Activity: CEO Pay . . . Too High, or Just Right?
  476. Analyze the Case Study: SAS
  477. 17 Teams and Teamwork
  478. Teams in Organizations
  479. Teamwork Pros
  480. Teamwork Cons
  481. Meetings, Meetings, Meetings
  482. Organizations as Networks of Groups
  483. Trends in the Use of Teams
  484. Committees, Project Teams, and Task Forces
  485. Cross-Functional Teams
  486. Self-Managing Teams
  487. Virtual Teams
  488. Team Building
  489. How Teams Work
  490. Team Inputs
  491. Stages of Team Development
  492. Norms and Cohesiveness
  493. Task and Maintenance Roles
  494. Communication Networks
  495. Decision Making in Teams
  496. Ways Teams Make Decisions
  497. Advantages and Disadvantages of Team Decisions
  498. Groupthink
  499. Creativity in Team Decision Making
  500. Management Learning Review
  501. Summary
  502. Self-Test 17
  503. Management Skills & Competencies
  504. Evaluate Career Situations: What Would You Do?
  505. Reflect on the Self-Assessment: Team Leader Skills
  506. Contribute to the Class Exercise: Work Team Dynamics
  507. Manage a Critical Incident: The Rejected Team Leader
  508. Collaborate on the Team Activity: Superstars on the Team
  509. Analyze the Case Study: Auto Racing
  510. 18 Communication and Collaboration
  511. The Communication Process
  512. Effective Communication
  513. Persuasion and Credibility in Communication
  514. Communication Barriers
  515. Cross-Cultural Communication
  516. Improving Collaboration through Communication
  517. Transparency and Openness
  518. Use of Electronic Media
  519. Active Listening
  520. Constructive Feedback
  521. Space Design
  522. Managing Conflict
  523. Functional and Dysfunctional Conflict
  524. Causes of Conflict
  525. Conflict Resolution
  526. Conflict Management Styles
  527. Structural Approaches to Conflict Management
  528. Managing Negotiation
  529. Negotiation Goals and Approaches
  530. Gaining Agreements
  531. Negotiation Pitfalls
  532. Third-Party Dispute Resolution
  533. Management Learning Review
  534. Summary
  535. Self-Test 18
  536. Management Skills & Competencies
  537. Evaluate Career Situations: What Would You Do?
  538. Reflect on the Self-Assessment: Conflict Management Strategies
  539. Contribute to the Class Exercise: Feedback Sensitivities
  540. Manage a Critical Incident: Headphones on in the Office
  541. Collaborate on the Team Activity: How Words Count
  542. Analyze the Case Study: Twitter
  543. Management Cases for Critical Thinking
  544. 1 Trader Joe’s-Keeping a Cool Edge
  545. 2 Zara International-Fashion at the Speed of Light
  546. 3 Patagonia-Leading a Green Revolution
  547. 4 Timberland-From Bootmaker to Earthkeeper
  548. 5 Harley-Davidson-Style and Strategy with a Global Reach
  549. 6 In-N-Out Burger-Building Them Better
  550. 7 Amazon.com-One E-Store to Rule Them All
  551. 8 Walgreens-Staying One Step Ahead
  552. 9 Electronic Arts-Inside Fantasy Sports
  553. 10 Dunkin’ Donuts-Betting Dollars on Donuts
  554. 11 Nike-Spreading Out to Win the Race
  555. 12 Gamification-Finding Legitimacy in the New Corporate Culture
  556. 13 Two-Tier Wages-Same Job, Different Pay
  557. 14 Zappos-They Did It with Humor
  558. 15 Panera Bread-Growing a Company with Personality
  559. 16 SAS-Business Success Starts on the Inside
  560. 17 Auto Racing-When the Driver Takes a Back Seat
  561. 18 Twitter-Rewriting (or Killing) Communication
  562. Self-Test Answers
  563. Glossary
  564. Endnotes
  565. Name Index
  566. Organizational Index
  567. Subject Index
  568. EULA

 

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