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Solution Manual for Communicating for Results, 11th Edition Cheryl Hamilton

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Solution Manual for Communicating for Results, 11th Edition, Cheryl Hamilton,

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ISBN-10 ‏ : ‎ 1305280261
ISBN-13 ‏ : ‎ 978-1305280267
Author: Cheryl Hamilton

COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, 11th Edition, equips you with the basic concepts and techniques you need to successfully communicate in today’s business world, regardless of your current level of experience. Covering every aspect of the communication process, the text gives you a competitive edge in any business situation — using social media more effectively, conducting professional interviews, making skilled presentations with professional visual aids, assuming a leadership role, participating in successful teams, and more. Online video clips of common professional scenarios paired with chapter concepts give you a realistic view into the business world, while Polishing Your Career Skills features provide diagnostic tools to help you sharpen your skills. In addition, MindTap Communication provides an interactive learning solution to help you maximize your course success.

Unit I: UNDERSTANDING COMMUNICATION IN THE WORKPLACE.

Analyze This Real-Life Case: Wal-Mart: Ethics Choices and Communication Challenges.

1. Communication and Ethics at Work: What You Should Know.

2. Organizations in the Workplace: Which Ones Fit You Best?

3. Handling Conflict, Cultural Diversity, and Relationships in the Workplace.

Unit II: PERSONALIZING COMMUNICATION IN THE WORKPLACE.

Analyze this Real-Life Case: An Engineer’s Experience with Communication and Listening.

4. Effective Listening.

5. Nonverbal Communication.

6. Anxiety, Technology, and Other Communication Obstacles.

Unit III: MAXIMIZING COMMUNICATION IN THE WORKPLACE.

Analyze This Real-Life Case: Amazon: Hiring Practices That Continue to “Raise the Bar.”