1. Chapter 1: Communicating in Today’s Workplace
2. 1.1 The Relationship between Solid Communication Skills and Workplace Success
3. 1.2 Developing Listening Skills
4. 1.3 Learning Nonverbal Communication Skills
5. 1.4 Recognizing How Culture Affects Communication
6. 1.5 Building Intercultural Workplace Skills
7. Learning Summary
8. Chapter Review
9. Critical Thinking
10. Activities and Cases
11. Grammar/Mechanics Challenge 1
12. Editing Challenge 1
13. Unit 2: The Business Writing Process
14. Chapter 2: Planning Your Message
15. 2.1 Understanding the Communication Process
16. 2.2 Using the 3-x-3 Writing Process as a Guide
17. 2.3 Analyzing and Anticipating the Audience
18. 2.4 Adapt to Your Audience with Expert Writing Techniques
19. 2.5 Adapt to Your Audience with Additional Expert Writing Techniques
20. Learning Summary
21. Chapter Review
22. Critical Thinking
23. Activities and Cases
24. Writing Improvement Exercises
25. Grammar/Mechanics Challenge 2
26. Editing Challenge 2
27. Chapter 3: Organizing and Drafting Your Message
28. 3.1 Drafting Workplace Messages
29. 3.2 Organizing Information to Show Relationships
30. 3.3 Drafting with Effective Sentences
31. 3.4 Developing Stylish Sentences
32. 3.5 Drafting Well-Organized, Effective Paragraphs
33. Learning Summary
34. Chapter Review
35. Critical Thinking
36. Activities and Cases
37. Writing Improvement Exercises
38. Grammar/Mechanics Challenge 3
39. Editing Challenge 3
40. Chapter 4: Revising Your Message
41. 4.1 Taking Time to Revise
42. 4.2 Making Your Message Clear
43. 4.3 Enhancing Readability through Document Design
44. 4.4 Proofreading to Find Errors
45. 4.5 Evaluating the Effectiveness of Your Message
46. Learning Summary
47. Chapter Review
48. Critical Thinking
49. Activities and Cases
50. Writing Improvement Exercises
51. Grammar/Mechanics Challenge 4
52. Editing Challenge 4
53. Unit 3: Writing at Work
54. Chapter 5: Writing Daily Messages
55. 5.1 Daily Writing at Work
56. 5.2 Using Communication Intention to Format Daily Messages
57. 5.3 Instant Messaging and Texting at Work
58. 5.4 Blogging for Business
59. 5.5 Social Media for Business
60. Learning Summary
61. Chapter Review
62. Critical Thinking
63. Activities and Cases
64. Writing Improvement Exercises
65. Grammar/Mechanics Challenge 5
66. Editing Challenge 5
67. Chapter 6: Writing to Persuade
68. 6.1 Persuasion in the Digital Age
69. 6.2 Persuasive Intention: Help Requests
70. 6.3 Persuasive Intention: Claims and Complaints
71. 6.4 Persuasive Intention: Coworker and Manager Buy-In
72. 6.5 Persuasive Intention: Selling and Promoting
73. Learning Summary
74. Chapter Review
75. Critical Thinking
76. Activities and Cases
77. Writing Improvement Exercises
78. Grammar/Mechanics Challenge 6
79. Editing Challenge 6
80. Chapter 7: Writing to Give Bad News
81. 7.1 Why We Communicate Negative Information
82. 7.2 Direct and Indirect Negative Writing Strategies
83. 7.3 The Four-Part Strategy for Indirect Negative Messages
84. 7.4 Writing Negative Messages for External Situations
85. 7.5 Negative Messages for Internal Situations
86. Learning Summary
87. Chapter Review
88. Critical Thinking
89. Activities and Cases
90. Writing Improvement Exercises
91. Grammar/Mechanics Challenge 7
92. Editing Challenge 7
93. Unit 4: Business Reports and Proposals
94. Chapter 8: Informal Reports
95. 8.1 The Function and Organization of Informal Reports
96. 8.2 Informal Formats and Headings
97. 8.3 Determining the Problem and Purpose in Informal Reports
98. 8.4 Writing Informal Informational Reports
99. 8.5 Writing Informal Analytical Reports
100. Learning Summary
101. Chapter Review
102. Critical Thinking
103. Activities and Cases
104. Grammar/Mechanics Challenge 8
105. Editing Challenge 8
106. Chapter 9: Proposals and Formal Reports
107. 9.1 Writing Business Proposals
108. 9.2 Writing Formal Business Reports
109. 9.3 Researching Report Data
110. 9.4 Documenting and Citing Sources
111. 9.5 Converting Data into Meaningful Visuals
112. 9.6 Sequencing the Report
113. Learning Summary
114. Chapter Review
115. Critical Thinking
116. Activities and Cases
117. Grammar/Mechanics Challenge 9
118. Editing Challenge 9
119. Unit 5: Professionalism and Speaking Skills
120. Chapter 10: Communicating Professionally in Person
121. 10.1 Professionalism, Business Etiquette, and Ethical Behaviour
122. 10.2 Face-to-Face Communication
123. 10.3 Phone and Voice Mail Etiquette
124. 10.4 Adding Value in Professional Teams
125. 10.5 Conducting Professional Business Meetings
126. Learning Summary
127. Chapter Review
128. Critical Thinking
129. Activities and Cases
130. Grammar/Mechanics Challenge 10
131. Editing Challenge 10
132. Chapter 11: Business Presentations
133. 11.1 Types of Business Presentation and Preparation
134. 11.2 Organizing Presentations for Impact and Rapport
135. 11.3 Presentation Aids
136. 11.4 Designing Effective Presentations
137. 11.5 Polishing Your Delivery
138. Learning Summary
139. Chapter Review
140. Critical Thinking
141. Activities and Cases
142. Grammar/Mechanics Challenge 11
143. Editing Challenge 11
144. Unit 6: Communicating for Employment
145. Chapter 12: The Job Search, Resumes, and Cover Letters
146. 12.1 Preparing for Employment
147. 12.2 Searching for Jobs in the Open and Hidden Markets
148. 12.3 Creating Persuasive Resumes
149. 12.4 Increasing Your Chances with Digital Tools
150. 12.5 Persuasive Cover Letters
151. Learning Summary
152. Chapter Review
153. Critical Thinking
154. Activities and Cases
155. Grammar/Mechanics Challenge 12
156. Editing Challenge 12
157. Chapter 13: Interviews and Follow-Up
158. 13.1 Purposes and Types of Employment Interviews
159. 13.2 Before the Interview
160. 13.3 During the Interview
161. 13.4 After the Interview
162. 13.5 Other Employment Documents
163. Learning Summary
164. Chapter Review
165. Critical Thinking
166. Activities and Cases
167. Grammar/Mechanics Challenge 13
168. Editing Challenge 13
169. Appendix A: A Guide to Document Formats
170. Appendix B: Correction Abbreviations and Proofreading Marks
171. Appendix C: Documentation Formats
172. Appendix D: Style in Writing
173. Grammar/Mechanics Handbook
174. Key to Grammar/Mechanics Chapter Challenges and Handbook Checkups
175. Notes
176. Index

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